ELECTRONIC ARTS UK | EA Store™ | POGO UK | SUPPORT CENTRE
Electronic Arts UK Community  
FIFA 09 Ultimate Team

Go Back   Electronic Arts UK Community > Popular Games > SPORE > SPORE Technical Support

Reply
 
LinkBack Thread Tools
Old 04-11-2009, 04:36 PM   #1 (permalink)
Rookie
 
Join Date: Nov 2009
Posts: 8
Default Game Won't Start Up

It isn't a problem with Spore not being read in the CD drive.

Basically, when I boot up the game ( I'm using Vista, and I select "Run as administrator") nothing happens, the screen stays the same and the little progress ring beside the mouse that indicates that the computer is doing something appears

But then I get an error message saying that Spore encountered a problem and had to close.

I've checked the CD, and there doesn't appear to be any scrathes, at least no major ones that would affect how the game worked.

Any suggestions and fixes?
cozzie111 is offline   Reply With Quote
Old 04-11-2009, 06:19 PM   #2 (permalink)
Rookie
 
Join Date: Feb 2009
Location: Gloucestershire
Age: 48
Gender: Male
Posts: 195
Default

are you saying you cant play the game or you cant install the game ?
Ashtaroph is offline   Reply With Quote
Old 04-11-2009, 06:46 PM   #3 (permalink)
Rookie
 
Join Date: Nov 2009
Posts: 8
Default

Sorry, it's Installed, but it just won't run
cozzie111 is offline   Reply With Quote
Old 04-11-2009, 11:45 PM   #4 (permalink)
Rookie
 
Join Date: Nov 2009
Posts: 8
Default

Bump.

Also, I've tried running the game in safe mode and that hasn't worked.

I also applied a "fix" where you deleted a file in the sporebin and replaced it with a more recent version of this file, but that did not work either.
cozzie111 is offline   Reply With Quote
Old 05-11-2009, 05:17 PM   #5 (permalink)
Rookie
 
Join Date: Feb 2009
Location: Gloucestershire
Age: 48
Gender: Male
Posts: 195
Default

it sounds like the install could be corrupt, 1st suggestion is uninstall, do a full pc clean including a check for and a removal of any spyware/malware, then a pc defrag. when you reinstall go offline, turn off all security systems including Vista'a UAC, shut down any un needed processes, then reset pc and security systems and try to play, let us know if any result :-)
Ashtaroph is offline   Reply With Quote
Old 05-11-2009, 06:05 PM   #6 (permalink)
Rookie
 
Join Date: Nov 2009
Posts: 8
Default

So to check for the spy/malware i should run a virus scan?

Also a defrag is a pain in the lalala, but what the hell :P, just do it at night.

Could you tell me how to turn of the UAC? Also what do you mean by go offline? as in just terminate my web connection 'til i've installed it?

Last edited by cozzie111; 05-11-2009 at 06:12 PM..
cozzie111 is offline   Reply With Quote
Old 05-11-2009, 06:25 PM   #7 (permalink)
Rookie
 
Join Date: Feb 2009
Location: Gloucestershire
Age: 48
Gender: Male
Posts: 195
Default

a virus scan and a malware/spyware scan are 2 differant things but many security suites do both via there virus scanner, howether it is recommended to have an independant spyware scanner and removal prog as well as your security suite, if you need suggestions for a goodun let me know.
To turn UAC of goto Control Panel/User Accounts and Family Safety/User Accounts, on the next screen your see 6 options, the 6th 1 is Turn User Account Control on or off.
Am assuming the defrag is a pain because it takes so long, if so then i'd suggest that that could be a major part of your problem, am again assuming that you've never or have rarely done a full defrag lol.
Yes to temporarilly terminating your connection, just turning off the router will do the job.
Ashtaroph is offline   Reply With Quote
Old 05-11-2009, 10:59 PM   #8 (permalink)
Rookie
 
Join Date: Nov 2009
Posts: 8
Default

Ok, thanks for the suggestions mate.

It's a pain but I'm willing to do it, I'll just leave it overnight or something.

Will try all this and see what happens
cozzie111 is offline   Reply With Quote
Old 06-11-2009, 07:35 PM   #9 (permalink)
Rookie
 
Join Date: Nov 2009
Posts: 8
Default

I've tried all your suggestions and the game still won't run.

Please bear in mind that when the message saying "Spore has stopped working" appears, I'm still in my desktop. I do not get a black screen like others with a similar problem to mine.

Because Spore worked fine on my old PC which ran on XP, and because as far as I can see there are no problems with the CD, I think it could be a problem with Vista that's preventing Spore from running.

Any more ideas?
cozzie111 is offline   Reply With Quote
Old 07-11-2009, 10:01 PM   #10 (permalink)
Rookie
 
Join Date: Nov 2009
Posts: 8
Default

Just a small update, I gave the disc a proper cleaning and it still won't work.

I also checked processes, and SporeApp.exe does appear there for a while, but then the "stopped working" message came up as usual

EDIT: I've also managed to patch the game manually by downloading a patcher, and that hasn't worked either.

Last edited by cozzie111; 07-11-2009 at 11:04 PM..
cozzie111 is offline   Reply With Quote
Old 07-11-2009, 11:43 PM   #11 (permalink)
Rookie
 
Join Date: Nov 2009
Posts: 5
Default

Since when does your Spore copy stopped working normal?
deadhitter1 is offline   Reply With Quote
Old 07-11-2009, 11:50 PM   #12 (permalink)
Rookie
 
Join Date: Nov 2009
Posts: 8
Default

Ok everyone.

I updated my graphics drivers. Previously i thought this wasn't the problem, because I hadn't done this before and Spore ran fine.

But, turns out that was the problem, or at the very least has gotten the game to work.

Thanks for the help anyway
cozzie111 is offline   Reply With Quote
Reply

Bookmarks

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



Hosted by Multiplay

© 2008 Electronic Arts Inc. All Rights Reserved | Privacy Policy - UPDATED | Terms of Service | Pegi Info

Electronic Arts Limited, Onslow House, Onslow Street, Guildford, Surrey, GU1 4TN United Kingdom
Registered in England and Wales; Registered Number: 2057591


EA - Top