EA: Do something about it.

[Maelstrome]

In order for EA / Maxis to truly see how many people have bugs, we must start signing petitions.

The petition is as follows:

"EA / Maxis must rectify (patch) their release of the video game 'SPORE'. The rectification being as follows:

• Random crashing (primarily in the Space Stage)
  • Many cases is when zooming out to galaxy from Homeworld
  • Dasmx86Dll.dll is the cause mostly.
  • Cell to Creature crashes in some cases
  • Creature to Tribe crashes in some cases
• The bug related to the DasmX86Dll.dll file upon crash
  • Also people have got the d3d9.dll error.
• SPORE not loading upon startup,
  • WINMM.dll file appearing when starting SPORE for 64bit users. Can still play game.
• Unable to download user content
• License Server Issues
• Graphical Glitches
  • Texture Corruption (In some cases, Major corruption)
  • Main menu freeze
  • Planet fine, Galaxy map just black (Toolbars etc still work)
• Error 1012 - Graphics driver issue even with latest drivers
• Mobile Graphics Card Issues (Even supported ones)
• Possible SECUROM issues
• Public Content / Buddy Sharing issues
  • When buddies are searched, people aren't appearing
• EA Downloader not detecting SPORE installation
• Tribal Stage Crashing - Crashes when user goes to / out of outfit section

Many players are missing out on a truly immense and deep game, which many players would love IF they could play it without being hindered. Come on EA, we must get a response."

If there is any more issues, please say so

To sign, just post with saying: "/signed" or just "signed".
An explanation of the problem may also help EA a bit to see what the problem is (as if they don't know already...)

Also, please post a simple summary of your PC specs (no big DXDiag logs please!) so we can further help EA's code monkeys with their diagnosis.

Helpful Links:

Helpful Threads:

ATI and Nvidia Updated Drivers

[timmsi]

SPORE not loading upon startup + the Dasmx86dll.dll

Signed

(but thinks EA wont do anything at less until monday probs)

[Zhuriel]

/singed

spore not loading on startup because of license server

[Zemore]

/signed
i may be in the game hell im even logged in to my account but why the hell cant i download other user content -.-

[Jezzlez]

SPORE Wont load even when I've installed it like 12 times.
Same 'License server' error everytime.
For the good of humanity, I /sign this thread.

[Beliowen]

signed, vanished stars is the problem here, cannot play offline anymore plz fix it...

[dark32angel]

/signed

spore is not working becuise it say that my pc is not online, how the hell can i sign this form then when my pc is not online.

for ea more info look in these thread that i posted that have my problem in it.
http://forums.electronicarts.co.uk/spore-technical-support/334814-cannot-login-login-errors-server-problems-37.html
and
http://forums.electronicarts.co.uk/spore-technical-support/335136-spore-can-t-see-my-internet-connection.html

[Scwiggle]

/signed

Stuck on Tribal Stage loading screen, unable to carry on with the game >

Also cannot see the creatures when they swap flags when taking over a city in the civilization stage.

[Maelstrome]

Updated original petition with bugs people have above.

[Tell]

Signed.

FYI, the latest cracked copy by "RELOADED" brings me to the title screen and actually gives information on what's going wrong - still working on getting it going, but getting a LOT further than with the official copy.

[Kelke]

/signed

License server issue here. On Mac of course

[stuvlordi]

spore has issues with laptop grapics cards, even the ones it lists. Maxis needs to sort this out, and fast!

[Maelstrome]

Originally Posted by Tell

Signed.

FYI, the latest cracked copy by "RELOADED" brings me to the title screen and actually gives information on what's going wrong - still working on getting it going, but getting a LOT further than with the official copy.

In that case then there may be an issue with the SECUROM on there, it may be causing what my friend describes as 'a internal secuiry conflict' where it crashes the game for no apparent reason just because SECUROM likes no-one

I shall add that to 'THE LIST' (as my allies in space say )

[strangefab]

guys, why do you think the line "DasmX86Dll.dll not found" is related to the crash? I mean, some lines above there is a big fat ACCESS_VIOLATION. Maybe that looks more like the problem 'eh? No offense, but is there a statement from EA/Maxis whats exactly going on? I mean I have the same problem and it sucks (especially because it worked for the first two starts). What I wanted to say is, DasmX86Dll.dll sounds like some debug thingy (disassembler for X86 [32bit] dlls) .. but I don't know. Maybe don't peck on this stupid dll and wait for a statement (means: urge them to a statement). so: signed.

[timmsi]

Spore FAQ made me giggle

[Curian]

Originally Posted by Scwiggle

/signed

Stuck on Tribal Stage loading screen, unable to carry on with the game >

Also cannot see the creatures when they swap flags when taking over a city in the civilization stage.

Same im stuck on tribal loading screen too

[cazzyannie]

cannot get past the licenceing agreement it says the programme must close when i tick I agree may take it back and get it in a couple of weeks when issues are resolved. I am really annoyed these games should be released untill they are READY Game not fit for purpose paid £40 for delux version which is a glorified frisbee untill it actually WORKS

Signed

Carrie

[timmsi]

EA needs to listen to Stardock imo

[Maelstrome]

Originally Posted by strangefab

What I wanted to say is, DasmX86Dll.dll sounds like some debug thingy (disassembler for X86 [32bit] dlls) .. but I don't know. Maybe don't peck on this stupid dll and wait for a statement (means: urge them to a statement).

According to the crash logs (found in the spore directory under 'spore bin') the following is in the logs:

[Exception info]
date: 09-06-08
time: 04.44.55
type: ACCESS_VIOLATION writing address 0x00000000
address: 0x013af4c4 "E:\Games x64\Program Files (x86)\Electronic Arts\SPORE\Sporebin\SporeApp.exe":0x0001:0x00fae4c 4

[Call stack]
E:\Games x64\Program Files (x86)\Electronic Arts\SPORE\Sporebin\SporeApp.exe
0x013af4c4

and also below:

[Instruction data]
013af444 => DasmX86Dll.dll not found.

Hence, why it is included

[Caccy]

Cannot play any further than cell phase, since I'm experiencing serious graphics issues as soon as i reach the creature phase:






I'm running it on Windows XP, using an ATI Radeon HD 3870 video card with latest drivers. Editors and cell phase looks just works fine anyways.

Singed

Caccy

[linkthewindow]

/signed.

Not loading on startup with my ATI Mobility Raedon card. EA, this game needs moar patch!

[NaveMan]

/signed

Game won't start; tried it on three different PCs and laptops...

GFX: NVIDIA GeForce 8400M GT (128MB RAM)
RAM: 3GB RAM
CPU: Intel Core2 Duo @2.10GHz (2CPUs)
HDD: 250Gb
OS: Vista Business Edition / same with Home Editions...

[Strifeh]

Graphics bug in ingame Sporepedia for me.

[Maelstrome]

Updated with new bugs.

Keep signing peeps!

[Hemmels]

/signed

Works well on my p4 3.2GHz, 1Gb Corsair PC3200, Ati X800XT, Windows XP box,
but crashes at startup on my g/f's Vista 32 box, on a AMD 64 X2 6000+, 2Gb RAM, NVidia 9600GT.
Getting the missing .dll error; fully updated drivers etc, tried rolling back, compat mode etc etc.

Getting
[Instruction data]
00e6510e => DasmX86Dll.dll not found.
in all my "exception reports"

Here's the rest
[System info]
Computer name: Chezzy-PC
User name: Chezzy
EA_PLATFORM: Windows on X86
OS name: Windows 98 or earlier
OS version number: 4.10.67766446
OS service pack:
Debugger present: no
CPU count: 2
Processor type: x86
Processor level: 15
Processor revision: 17155
Memory load: 33%
Total physical memory: 1981 Mb
Available physical memory: 1314 Mb
Total page file memory: 6483 Mb
Available page file memory: 5825 Mb
Total virtual memory: 2047 Mb
Free virtual memory: 1760 Mb

[Application info]
Language: C++
Compiler: Microsoft Visual C++ compiler, version 1310
App path: D:\games\spore\Sporebin\SporeApp.exe
App version: 1.1.0.338

[Exception info]
date: 09-06-08
time: 13.50.26
type: ACCESS_VIOLATION reading address 0x0ff316dc
address: 0x00e6518e "D:\games\spore\Sporebin\SporeApp.exe":0x0001:0x00 a6418e

[Call stack]
D:\games\spore\Sporebin\SporeApp.exe
0x00e6518e

Would give you dxdiag as well, but you can probs guess there's nothing wrong with that.

Watching this forum anxiously.
Hemmels.

EDIT:- Have traced this problem to be un-recreatable if installed at DEFAULT LOCATION. i.e. Recommended Install Directory (C:\Program Files\EA Games\Spore)
Uuuurgh.