"You may have multiple Spore accounts for each installation of the game" - Page 7

Wyvren · 15-09-2008, 06:07 PM

The CC CD_key was similarly bound to an email address. however, as we all know, several user accounts could then access the online features.

theowldave · 15-09-2008, 07:48 PM

Hi,

With regards to my previous posts, could a member of the EA team please tell me how I can contact EA with a letter/email of complaint.

Further to this please could you provide me with contact details of the industry regulator/ombudsman.

Thank you

flatfroggerx · 15-09-2008, 08:00 PM

Quote:

Originally Posted by theowldave

Hi,

With regards to my previous posts, could a member of the EA team please tell me how I can contact EA with a letter/email of complaint.

Further to this please could you provide me with contact details of the industry regulator/ombudsman.

Thank you

I believe the address you need is at the bottom of the page:
Electronic Arts Limited, Onslow House, Onslow Street, Guildford, Surrey, GU1 4TN United Kingdom
Registered in England and Wales; Registered Number: 2057591

Not sure which department you should send it to though.

flatfroggerx · 16-09-2008, 08:30 PM

Has anyone managed to get any further with EA support on this yet?

Miikel · 17-09-2008, 01:18 PM

Im getting no where with support at all! all they say is "It is not possible to link more than one account" etc, which is clearly not true as others have had this feature enabled.

It would be nice to get a clear definitive answer from EA on this one - Why are some users able to log in on several accounts? why is their money any better than mine or yours?

regards

Alys1um · 17-09-2008, 02:54 PM

I've sat here and read all seven pages of this today and it's completely unacceptable. They should have double checked the manual before everything went on sale!

If they've given "special treatment" to some as an apology, they should make it available to EVERYBODY! We shouldn't have to complain to get it.

I will be double checking my manual, and box when I get home this evening - if this is the case, I know my partner will want his own log on, too.

Berteh66 · 17-09-2008, 02:59 PM

Quote:

Originally Posted by Miikel

Why are some users able to log in on several accounts? why is their money any better than mine or yours?

regards

QFE!!!!!!!

My wife has been watching me play since release day and asked last night if she could have her own login name as she would really like to design her own stuff, I explained to her that EA in their infinite wisdom saw fit to disable multiple accounts and that we would have to buy another copy of the game to do this....and another PC to run it on!

I was henceforth treated to a stream of invectives that would have made a sailor blush. To say she was not best pleased would be an understatement of the grossest kind.

Sort it out EA!!!! I can't take much more abuse over this

Alys1um · 17-09-2008, 03:13 PM

Just mailed EA...

"Good afternoon, I was hoping someone might be able to assist me in an issue I've found.
On page 62 of you manual it states that multiple accounts can be used per installation.
Now, my partner and I, seperately, have been looking forward to this game for a long time and when he bought it for me this weekend we got it back to his and installed it on his macbook. not an issue so far as I installed and registered as myself. I took the game home on sunday to install on my pc, and again logged in as myself and everything was fine until I had a phonecall from him saying he can't register as himself.
Why is this when the manual clearly states that it IS possible?
Can you help, please?
Thanks."

Fingers crossed?

Berteh66 · 17-09-2008, 03:15 PM

10-1 that you get the 'misprint in the manual' reply

Alys1um · 17-09-2008, 03:19 PM

Probably, but have made it known... Surely, the more people complain... the better?

Berteh66 · 17-09-2008, 03:20 PM

Quote:

Originally Posted by Alys1um

Probably, but have make it known... Surely, the more people complain... the better?

Aye, true enough

Miikel · 17-09-2008, 03:21 PM

Yep, i even got the spore dev team (manager and directors) email addy from the ea contacts page and mailed them to let them know.
The first mail i got a reply to (" i have passed this on to customer service") and im still waiting for a reply to the second.
Cases logged on the web close automatically after 7 days, so keep them open by posting on them if you can.

regards

Anto103 · 17-09-2008, 04:30 PM

Quote:

Originally Posted by Berteh66

QFE!!!!!!!

My wife has been watching me play since release day and asked last night if she could have her own login name as she would really like to design her own stuff, I explained to her that EA in their infinite wisdom saw fit to disable multiple accounts and that we would have to buy another copy of the game to do this....and another PC to run it on!

I was henceforth treated to a stream of invectives that would have made a sailor blush. To say she was not best pleased would be an understatement of the grossest kind.

Sort it out EA!!!! I can't take much more abuse over this

Next stop the couch.

flatfroggerx · 17-09-2008, 06:08 PM

People should still fill tickets about this, there is like 4 pieces of evidence which goes against what EA is saying (manual/various ingame bits).

SteMot · 17-09-2008, 06:35 PM

Quote:

Originally Posted by Miikel

Im getting no where with support at all! all they say is "It is not possible to link more than one account" etc, which is clearly not true as others have had this feature enabled.

It would be nice to get a clear definitive answer from EA on this one - Why are some users able to log in on several accounts? why is their money any better than mine or yours?

regards

It is possible because they have done it to my game. I really don't know why some of you are not pursuing this any harder, I bombarded support with e-mails over this, threatened them with magazine and website e-mails, I was even 3 hours away from getting in touch with trading standards.

If you don't do something about it, EA are not going to roll over.

Alys1um · 18-09-2008, 07:52 AM

Bump. Hmmm... 16 hours into the "within 24 hours" and still nothing...

Miikel · 18-09-2008, 08:35 AM

hmm, im now updating my support cases every day, and have given them till Tues to sort it out or im mailing the comp mags. lets see what happens about it.

regards

Miikel · 18-09-2008, 08:55 AM

Answering your feedback about Spore Online Accounts

Check that out. Looks like they have caved - well Maxis are implementing a botch to allow this to happen, until it can be addressed with an update.

regards

Berteh66 · 18-09-2008, 09:41 AM

Quote:

Originally Posted by Miikel

Answering your feedback about Spore Online Accounts

Check that out. Looks like they have caved - well Maxis are implementing a botch to allow this to happen, until it can be addressed with an update.

regards

That pretty good news tbh....hope they hurry up tho...I can feel my wife's in-built Laser Death Stare hitting me in the back of the neck everytime I fire the game up

Miikel · 18-09-2008, 09:47 AM

you gotta watch for the achievements tho, cos the person who is logged in will get it.
say you play 99 hours straight then fall asleep on the computer chair. your wife then logs in and play for 1 hour, she will get the 100 hour badge, not you!! not ideal, but they have acknowledged that and are looking to fix it with an update.

My sons are the same, they want the online content and to share their creations.

Wyvren · 18-09-2008, 10:44 AM

Wow, that's quite an impressive climb-down from the whole "mis-print" thing.

theowldave · 18-09-2008, 01:03 PM

Where abouts is this posted, i can't seem to find it

Miikel · 18-09-2008, 01:15 PM

Answering your feedback about Spore Online Accounts
the above is a link so click on it...

regards

theowldave · 18-09-2008, 01:24 PM

Cheers Pal, Dint release the first post of this was a link

dodoman · 19-09-2008, 06:54 PM

Glad to see this is still being pursued.
I am also glad that EA have agreed to fix this.

15-09-2008, 07:48 PM	#152 (permalink)
theowldave Rookie Join Date: Sep 2008 Posts: 7	Complaint Hi, With regards to my previous posts, could a member of the EA team please tell me how I can contact EA with a letter/email of complaint. Further to this please could you provide me with contact details of the industry regulator/ombudsman. Thank you

16-09-2008, 08:30 PM	#154 (permalink)
flatfroggerx Forum Junkie Join Date: Mar 2006 Posts: 3,940	Has anyone managed to get any further with EA support on this yet? __________________ *No longer buying any EA PC game which includes Limited Activations, I do NOT* endorse Limited Activations Opt for Securom Activation FREE versions of EA games through fairer services like steam**

17-09-2008, 02:54 PM	#156 (permalink)
Alys1um Rookie Join Date: Sep 2008 Posts: 6	I've sat here and read all seven pages of this today and it's completely unacceptable. They should have double checked the manual before everything went on sale! If they've given "special treatment" to some as an apology, they should make it available to EVERYBODY! We shouldn't have to complain to get it. I will be double checking my manual, and box when I get home this evening - if this is the case, I know my partner will want his own log on, too. Last edited by Alys1um; 17-09-2008 at 02:58 PM..

17-09-2008, 03:19 PM	#160 (permalink)
Alys1um Rookie Join Date: Sep 2008 Posts: 6	Probably, but have made it known... Surely, the more people complain... the better? Last edited by Alys1um; 17-09-2008 at 04:49 PM..

17-09-2008, 06:08 PM	#164 (permalink)
flatfroggerx Forum Junkie Join Date: Mar 2006 Posts: 3,940	People should still fill tickets about this, there is like 4 pieces of evidence which goes against what EA is saying (manual/various ingame bits). __________________ *No longer buying any EA PC game which includes Limited Activations, I do NOT* endorse Limited Activations Opt for Securom Activation FREE versions of EA games through fairer services like steam**

15-09-2008, 06:07 PM	#151 (permalink)
Wyvren Rookie Join Date: Sep 2008 Posts: 30	The CC CD_key was similarly bound to an email address. however, as we all know, several user accounts could then access the online features.

17-09-2008, 01:18 PM	#155 (permalink)
Miikel Rookie Join Date: Sep 2008 Age: 37 Posts: 91	Im getting no where with support at all! all they say is "It is not possible to link more than one account" etc, which is clearly not true as others have had this feature enabled. It would be nice to get a clear definitive answer from EA on this one - Why are some users able to log in on several accounts? why is their money any better than mine or yours? regards

17-09-2008, 03:13 PM	#158 (permalink)
Alys1um Rookie Join Date: Sep 2008 Posts: 6	Just mailed EA... "Good afternoon, I was hoping someone might be able to assist me in an issue I've found. On page 62 of you manual it states that multiple accounts can be used per installation. Now, my partner and I, seperately, have been looking forward to this game for a long time and when he bought it for me this weekend we got it back to his and installed it on his macbook. not an issue so far as I installed and registered as myself. I took the game home on sunday to install on my pc, and again logged in as myself and everything was fine until I had a phonecall from him saying he can't register as himself. Why is this when the manual clearly states that it IS possible? Can you help, please? Thanks." Fingers crossed?

17-09-2008, 03:15 PM	#159 (permalink)
Berteh66 Rookie Join Date: Sep 2008 Posts: 76	10-1 that you get the 'misprint in the manual' reply

17-09-2008, 03:21 PM	#162 (permalink)
Miikel Rookie Join Date: Sep 2008 Age: 37 Posts: 91	Yep, i even got the spore dev team (manager and directors) email addy from the ea contacts page and mailed them to let them know. The first mail i got a reply to (" i have passed this on to customer service") and im still waiting for a reply to the second. Cases logged on the web close automatically after 7 days, so keep them open by posting on them if you can. regards

18-09-2008, 07:52 AM	#166 (permalink)
Alys1um Rookie Join Date: Sep 2008 Posts: 6	Bump. Hmmm... 16 hours into the "within 24 hours" and still nothing...

18-09-2008, 08:35 AM	#167 (permalink)
Miikel Rookie Join Date: Sep 2008 Age: 37 Posts: 91	hmm, im now updating my support cases every day, and have given them till Tues to sort it out or im mailing the comp mags. lets see what happens about it. regards

18-09-2008, 08:55 AM	#168 (permalink)
Miikel Rookie Join Date: Sep 2008 Age: 37 Posts: 91	Answering your feedback about Spore Online Accounts Check that out. Looks like they have caved - well Maxis are implementing a botch to allow this to happen, until it can be addressed with an update. regards

18-09-2008, 09:47 AM	#170 (permalink)
Miikel Rookie Join Date: Sep 2008 Age: 37 Posts: 91	you gotta watch for the achievements tho, cos the person who is logged in will get it. say you play 99 hours straight then fall asleep on the computer chair. your wife then logs in and play for 1 hour, she will get the 100 hour badge, not you!! not ideal, but they have acknowledged that and are looking to fix it with an update. My sons are the same, they want the online content and to share their creations.

18-09-2008, 10:44 AM	#171 (permalink)
Wyvren Rookie Join Date: Sep 2008 Posts: 30	Wow, that's quite an impressive climb-down from the whole "mis-print" thing. Last edited by Wyvren; 18-09-2008 at 01:22 PM..

18-09-2008, 01:03 PM	#172 (permalink)
theowldave Rookie Join Date: Sep 2008 Posts: 7	Where abouts is this posted, i can't seem to find it

18-09-2008, 01:15 PM	#173 (permalink)
Miikel Rookie Join Date: Sep 2008 Age: 37 Posts: 91	Answering your feedback about Spore Online Accounts the above is a link so click on it... regards

18-09-2008, 01:24 PM	#174 (permalink)
theowldave Rookie Join Date: Sep 2008 Posts: 7	Cheers Pal, Dint release the first post of this was a link

19-09-2008, 06:54 PM	#175 (permalink)
dodoman Rookie Join Date: Sep 2008 Posts: 18	Glad to see this is still being pursued. I am also glad that EA have agreed to fix this.