"You may have multiple Spore accounts for each installation of the game" - Page 3

Miikel · 09-09-2008, 03:43 PM

lol id thought it was jsut a screen shot, but yeah tis a link to your account!!
maybe EA want to stick SecureRom in there to increase security!! :}
i know i know it doesnt work like that, just for comic effect really...

AcidWeb · 09-09-2008, 03:49 PM

I seen much wrong working security systems but this is...

EDIT: I cant change even password now because this account is f***d up.

desmark · 09-09-2008, 04:03 PM

Haha, no problems. Hope you get it sorted.

Slightly off topic, but I've done work for EA before, and I know for a fact if we submitted a final site with flaws like their games (or their support site for that matter) they would come down on us like a ton of bricks. Doesn't seem to work the other way though :S

flatfroggerx · 09-09-2008, 04:34 PM

You know i'm pretty sure in 2007 it was said you could have multiple accounts due to this new protection being based on activations, if I find the proof i'll link it (finding it isn't the biggest thing on my agenda atm). I think the fact of the spore manual reflects this since manuals are usually typed well in advance so they can be printed etc.

Assuming its true looks like EA did a back pedal and screwed everyone again. Someone should photocopy the manual or send the pdf format or something to trading standards (for UK people) and complain. It states one thing but then runs off in different direction. Its time someone called EA out on their behaviour and slapped them for it. If you have the time/money sue them through the civil courts.

mazrocks · 09-09-2008, 04:44 PM

The whole one account per computer things kinda blows, can't help but feel slightly dissapointed with the whole product. I'm still enjoying it i guess, even if i have to share my girl's account. Because of this it takes your 'personal touch' away from you and the games and creations become impersonal and a little boring.

MrHeints · 09-09-2008, 06:29 PM

This problem is wide spread and concerning many gamers who are unable to use their purchased copy of Spore to it's full, INTENDED, potential. We must keep these topics bumped and we must continue to hammer away until these EA people fix the problem.

US Threads:
EA Forums: Accounts on a single PC... FIX IT... ...

EA Forums: 2 accounts, one PC ...

New US Forum:
"You may have multiple Spore accounts for each installation of the game" - NOT

BUMP

SteMot · 09-09-2008, 06:54 PM

Quote:

Originally Posted by flatfroggerx

You know i'm pretty sure in 2007 it was said you could have multiple accounts due to this new protection being based on activations, if I find the proof i'll link it (finding it isn't the biggest thing on my agenda atm). I think the fact of the spore manual reflects this since manuals are usually typed well in advance so they can be printed etc.

Assuming its true looks like EA did a back pedal and screwed everyone again. Someone should photocopy the manual or send the pdf format or something to trading standards (for UK people) and complain. It states one thing but then runs off in different direction. Its time someone called EA out on their behaviour and slapped them for it. If you have the time/money sue them through the civil courts.

I'll be getting on to trading standards Saturday after work.

dodoman · 09-09-2008, 07:18 PM

I feel sorry for all you who are having problems with this, EA, you really need to get this sorted.
Myself, I asked for the game for my birthday, and so hope to get it in the next week or two. I imagine that I will play the game a lot more than my brothers, but I know for a fact my little brother is also interested in it, and my older brother introduced me to the game, so it is unlikely that they will be all too happy about sharing my name etc.
I hope you get a good answer soon Ste, and the same to any others talking to EA about this!

RustyDalek · 09-09-2008, 07:23 PM

Just bumping this up again. C'mon EA, show a little respect to your loyal Spore fans and make this game multiple user friendly. My son (who's 6) can't understand why he can't create and upload his own creations to Sporepedia with his name attached to it and not mine. This really sucks!

SteMot · 09-09-2008, 07:59 PM

This is what I've just e-mailed to PC Zone UK games mag:

Quote:

Hi There PCZone,

I'm sorry if this is not the right address an e-mail of this type should be coming to, but I didn't know which one to use.

I'll get right to the point.....EA. More specifically, their DRM on Spore.
I'm sure by now you've had plenty of people contact you about their poor DRM servers, and the fact they can't log on.
That's not what I want to talk about, I want to talk about the fact that you can't have more than one user account for one CDKey, even
though in the game manual, on page 62, it states clearly you can, the quote is " You may have multiple Spore accounts for each installation of the game".
Now, some internet forums were not clear on exactly how this was supposed to come across, so I e-mailed the EA customer Support about me not being able to have more than
one account log in to the game.
This was their reply:-

"Hello Ste,

Thank you for contacting us here at Electronic Arts Technical Support. I understand that your wife wishes to use a different account for SPORE™.

Unfortunately, code registration is restricted to 1 legitimate entitlement creation per code only. We apologise for any disappointment or inconvenience that this causes you.

Should you require further assistance about this or any Electronic Arts games in the future, please visit our website and review our extensive Self Help knowledgebase (http://electronicarts.co.uk/support).

Thanks!

Anne
EA Support Centre, UK and Ireland"

I thought that was a little starnge given the information in the manual, so I let them know about that, to which I got this response:-

"Hello Ste,

Thank you for contacting us here at Electronic Arts Technical Support. Due to the nature of your issue, I will be escalating this to our Senior Support Staff. I apologise for any prolonged delays this might cause, but please rest assured that we are trying to handle your issue in a timely manner. During this time, you may still update your incident with additional information that might help us resolve your issue without causing any additional delay. To update your incident click the link above that says, to view or update your question from our support site, click here.

Should you require further assistance about this or any Electronic Arts games in the future, please visit our website and review our extensive Self Help knowledgebase (http://electronicarts.co.uk/support).

Thanks!

Anne
EA Support Centre, UK and Ireland"

Which struck me as a little strange that the support stuff were confused by this too. A day went by, then I received this e-mail:-

"Hello Ste,

This is Canon from Electronic Arts Customer Support. I understand that you are encountering issues with the Spore game.

I deeply apologise for the inconvenience; contrary to the information displayed on the manual, it is indeed not possible to entitle your Spore registration code to more than one account. Therefore, at the moment, only your account would have the necessary entitlement to be able to access the game's online features.

However, as a special consideration to your case, if you have a second e-mail address that you would also like to use for creatures, kindly provide this to me in your next response. I will continue looking into your case from there.

Best Regards,

Canon D.
Electronic Arts™ Customer Support"

Now that to me was an admission that the text in the manual means what we thought, and that EA were depriving us of a feature the game should have. The bright side to this of course, was the offer to add an extra address to my installation, which I took EA up on and submitted my extra account info.
I received an answer a couple of hours later:-

"Hello Ste,

As per your request, I have now entitled a Spore code to your account name 'xxxx@xxxx.com'. You should now have full access to the online portions of the game, as if you owned a second copy of the game. Do let me know if I can be of further help.

Best Regards,

Canon D.
Electronic Arts™ Customer Support"

That`s good of them I thought, what a nice thing to do. So I loaded up Spore, tried to log in with this new, apparently entitled account, only to receive the same error I did before he supposedly entitled it.
I sent another e-mail saying it did not work and got no reply, I sent another, more aggressive e-mail to let them know I was tired of being messed around and what I would do should I hear no answer, and still nothing, so I am doing it, I am getting in touch with PC Zone to let them know exactly how EA customers are being messed around.

I am not the only one maddened by this as you will see if you check out this link on EA's support forums:-

http://forums.electronicarts.co.uk/spore-technical-support/335416-you-may-have-multiple-spore-accounts-each-installation-game.html

I just want what was promised to us as a feature, I couldn't care that I can only activate 3 times, or use on 3 PC's, we were told that before purchase, we were never told we would not be able to run more than one account from installation, with the Creature Creator also supporting multiple accounts, there was never any question of not being able to do it on the full version.

I just hope you can mention this somewhere in your magazine so we can at least get a real response as to why this farce has happened,

Thanks for your time,

Stephen Moitie

I'll sent it to another magazine tomorrow

AwkwardnBusy · 09-09-2008, 08:44 PM

I hope those of you with the time to take some actions manage to make some progress. Best of luck to you.

You know, with this, the DRM/3 Activations mallarkey, and what I'm hearing about EA's plans to turn it into a franchise, I'm seriously regretting dropping money on this.

I'm finding the game itself increasingly shallow too...

Fool me once, shame on... er, help me out G.W.

Shortie-UK · 09-09-2008, 09:29 PM

I have exactly the same issues as most of you guys. All my family want to be able to log in seperately and enjoy the game, which currently is not possible. E-mail sent to tech support about this, the more that complain hopefully we will get this sorted!

flatfroggerx · 09-09-2008, 09:34 PM

Quote:

Originally Posted by SteMot

This is what I've just e-mailed to PC Zone UK games mag:

I'll sent it to another magazine tomorrow

Send it to PCGamer (UK) they always like hearing about users stories.

SteMot · 09-09-2008, 09:42 PM

Quote:

Originally Posted by flatfroggerx

Send it to PCGamer (UK) they always like hearing about users stories.

Done!

MrHeints · 09-09-2008, 11:42 PM

BUMP

Fix this EA.

Caledorn · 10-09-2008, 03:40 AM

Quote:

However, as a special consideration to your case, if you have a second e-mail address that you would also like to use for creatures, kindly provide this to me in your next response. I will continue looking into your case from there.

It's curious that a EA representative is willing to make a special consideration like this when there so clearly are many people who wish to have the opportunity to have more than one creation account associated with a game serial. A little bit shortsighted I'd say, all things considered - and possibly a bad mistake... Ah well - let's hope the consideration is made for everyone - I'd also love being able to associate more email addresses to my Spore key

MrHeints · 10-09-2008, 04:01 AM

I purchased and installed Creature Creator. We had two accounts via our separate Vista user accounts.

When installing Spore on my account, I was informed by the installation program to ERASE Creature Creator. The program informed me I would have full access to my creatures after installation.

Now only my daughter has access to her creations, I have none.

FIX IT!!!
or at least give an explanation. Online games can have multiple accounts per computer, yet Spore leaves no option.

Yet this is not an online game. Spore accounts are FREE. Yet I can not access my account after buying the Spore software.

SteMot · 10-09-2008, 06:54 AM

Quote:

Originally Posted by Caledorn

It's curious that a EA representative is willing to make a special consideration like this when there so clearly are many people who wish to have the opportunity to have more than one creation account associated with a game serial. A little bit shortsighted I'd say, all things considered - and possibly a bad mistake... Ah well - let's hope the consideration is made for everyone - I'd also love being able to associate more email addresses to my Spore key

Yeah, but this special consideration didn't work at all, I've sent them 2 emails since, with no reply, which is why I'm taking further action.

Miikel · 10-09-2008, 07:57 AM

Bump to keep this active.
I, along with everyone else here, want this feature implemented.
It has all been said already.

zepwimpy · 10-09-2008, 09:01 AM

Dear EA,

I hope someone will listen to my request.

I have been a gamer for many years now + 30 years.
I bought tons of games. Also a lot from EA.
I never bothered registering a single game, because I was able to manage
without. (Recently my son did to be able to download some SIMS content).

This is a very nice game with a lot of potential.
It might get even bigger then WOW I am sure.
But this one account thing is tempering some of the fun and you are missing an opportunity.

Multiple account(s) is common practice in almost every recent descent game I know.

My 3 kids want to create their own creature and don't want things
messed up by their father or little brother or sister.

They want to tell their friends about their own "baby(s)" on the internet.

We only have one PC fully capable of running this game.
So we share this game not even at the same time.
EA ..
* If this is a glitch in the software please fix it or send out a patch.
* If this is a management decission .. please redecide, everybody can make mistakes and get it implemented into the software or Change it to a "one online user at the same time" system, if you think servercapapcity might be an problem.

thanks for all great fun we had in the past and thank you for this great game,

Wim.

mazrocks · 10-09-2008, 11:20 AM

Bump!

Draycen · 10-09-2008, 11:22 AM

Hi EA

Firstly I think it's pretty disgusting that nobody from EA is replying (or even reading?) to any of these posts. If you think ignoring the issue means it will go away, you're mistaken.

I also need to link two accounts (created in creature creator by myself and partner) to my single copy of Spore. This is stated as possible in the manual and was possible in the CC.

This needs to be rectified. This does not affect the 3 installations so EA has no anti-piracy excuses for not allowing this.

Unhappy and unimpressed.

Caledorn · 10-09-2008, 11:49 AM

Quote:

Originally Posted by SteMot

Yeah, but this special consideration didn't work at all, I've sent them 2 emails since, with no reply, which is why I'm taking further action.

Yeah, kudos to you for making it public!

Lazybum · 10-09-2008, 12:48 PM

My g/f got the game on release day and we both installed the game on our PC's and she started playing first. She was able to register her game and log onto her account which she made for the creature creator. I then came to play on my pc and tried logging in to my account which I made with the creature creator but I couldn't register the game.

Now we don't want to be playing at the same time but I would like to be able to play the game with my own content which I made in the creature creator. At the moment I am only able to play offline, although I can play offline at the same time as she is playing online. In order to be able to get more creatures than the maxis premade ones every now and then I'll log into her account on my computer to download creatures so I can experience user made content.

I'm also not willing to buy another copy of the game just so I can play as well on my own account.

The game was designed for multiple accounts just like the creature creator was and because EA are robbing %$"$^"%'s they seemed fit to change how multiple users can play the game.

What possible reasoning could they have for making familes have to share not only the same account but also the same worlds and achievements. I will be following this topic and I hope EA see reason and change the way multiple users can play the game. As for DRM there's always people who will get round the sytem so securom hasn't helped at all against piracy.

We are honest paying customers who want to play the game as it was originally designed. Why else would you be able to log off your account if you couldn't log onto another one like the manual states that you can.

At least give your paying customers feedback, this has been one of the worst releases I have ever seen and has mared an otherwise interesting game.

Also worth keeping an eye on this thread

"You may have multiple Spore accounts for each installation of the game" - NOT

lemmily · 10-09-2008, 01:10 PM

I too am another gamer who would love to be able to get seperate accounts, as my brother also wants to play on spore. I'd rathe rnot have to sharemy account with him. We have 2 computers and installed on both. I use my account on both, so that he gets some online content downloaded to his pc.

Simply put EA you suck! WE paid £45 for the game, and I expect to be able to share it with my brother!!

Edit: This is one thing that has irratated me, i like the game otherwise!

09-09-2008, 03:49 PM	#52 (permalink)
AcidWeb Rookie Join Date: Sep 2008 Posts: 32	I seen much wrong working security systems but this is... EDIT: I cant change even password now because this account is f**d up. Last edited by AcidWeb; 09-09-2008 at 03:52 PM..*

09-09-2008, 04:34 PM	#54 (permalink)
flatfroggerx Forum Junkie Join Date: Mar 2006 Posts: 3,925	You know i'm pretty sure in 2007 it was said you could have multiple accounts due to this new protection being based on activations, if I find the proof i'll link it (finding it isn't the biggest thing on my agenda atm). I think the fact of the spore manual reflects this since manuals are usually typed well in advance so they can be printed etc. Assuming its true looks like EA did a back pedal and screwed everyone again. Someone should photocopy the manual or send the pdf format or something to trading standards (for UK people) and complain. It states one thing but then runs off in different direction. Its time someone called EA out on their behaviour and slapped them for it. If you have the time/money sue them through the civil courts. __________________ *No longer buying any EA PC game which includes Limited Activations, I do NOT* endorse Limited Activations Opt for Securom Activation FREE versions of EA games through fairer services like steam**

10-09-2008, 09:01 AM	#70 (permalink)
zepwimpy Rookie Join Date: Sep 2008 Location: Belgium Age: 40 Posts: 6	please get this changed Dear EA, I hope someone will listen to my request. I have been a gamer for many years now + 30 years. I bought tons of games. Also a lot from EA. I never bothered registering a single game, because I was able to manage without. (Recently my son did to be able to download some SIMS content). This is a very nice game with a lot of potential. It might get even bigger then WOW I am sure. But this one account thing is tempering some of the fun and you are missing an opportunity. Multiple account(s) is common practice in almost every recent descent game I know. My 3 kids want to create their own creature and don't want things messed up by their father or little brother or sister. They want to tell their friends about their own "baby(s)" on the internet. We only have one PC fully capable of running this game. So we share this game not even at the same time. EA .. * If this is a glitch in the software please fix it or send out a patch. * If this is a management decission .. please redecide, everybody can make mistakes and get it implemented into the software or Change it to a "one online user at the same time" system, if you think servercapapcity might be an problem. thanks for all great fun we had in the past and thank you for this great game, Wim. Last edited by zepwimpy; 10-09-2008 at 09:08 AM..

10-09-2008, 11:22 AM	#72 (permalink)
Draycen Rookie Join Date: Sep 2008 Posts: 16	Multiple accounts Hi EA Firstly I think it's pretty disgusting that nobody from EA is replying (or even reading?) to any of these posts. If you think ignoring the issue means it will go away, you're mistaken. I also need to link two accounts (created in creature creator by myself and partner) to my single copy of Spore. This is stated as possible in the manual and was possible in the CC. This needs to be rectified. This does not affect the 3 installations so EA has no anti-piracy excuses for not allowing this. Unhappy and unimpressed.

10-09-2008, 12:48 PM	#74 (permalink)
Lazybum Rookie Join Date: Jun 2008 Posts: 3	My g/f got the game on release day and we both installed the game on our PC's and she started playing first. She was able to register her game and log onto her account which she made for the creature creator. I then came to play on my pc and tried logging in to my account which I made with the creature creator but I couldn't register the game. Now we don't want to be playing at the same time but I would like to be able to play the game with my own content which I made in the creature creator. At the moment I am only able to play offline, although I can play offline at the same time as she is playing online. In order to be able to get more creatures than the maxis premade ones every now and then I'll log into her account on my computer to download creatures so I can experience user made content. I'm also not willing to buy another copy of the game just so I can play as well on my own account. The game was designed for multiple accounts just like the creature creator was and because EA are robbing %$"$^"%'s they seemed fit to change how multiple users can play the game. What possible reasoning could they have for making familes have to share not only the same account but also the same worlds and achievements. I will be following this topic and I hope EA see reason and change the way multiple users can play the game. As for DRM there's always people who will get round the sytem so securom hasn't helped at all against piracy. We are honest paying customers who want to play the game as it was originally designed. Why else would you be able to log off your account if you couldn't log onto another one like the manual states that you can. At least give your paying customers feedback, this has been one of the worst releases I have ever seen and has mared an otherwise interesting game. Also worth keeping an eye on this thread "You may have multiple Spore accounts for each installation of the game" - NOT Last edited by Lazybum; 10-09-2008 at 01:01 PM..

09-09-2008, 03:43 PM	#51 (permalink)
Miikel Rookie Join Date: Sep 2008 Age: 37 Posts: 91	lol id thought it was jsut a screen shot, but yeah tis a link to your account!! maybe EA want to stick SecureRom in there to increase security!! :} i know i know it doesnt work like that, just for comic effect really...

09-09-2008, 04:03 PM	#53 (permalink)
desmark Rookie Join Date: Sep 2008 Posts: 28	Haha, no problems. Hope you get it sorted. Slightly off topic, but I've done work for EA before, and I know for a fact if we submitted a final site with flaws like their games (or their support site for that matter) they would come down on us like a ton of bricks. Doesn't seem to work the other way though :S

09-09-2008, 04:44 PM	#55 (permalink)
mazrocks Rookie Join Date: Sep 2008 Posts: 7	The whole one account per computer things kinda blows, can't help but feel slightly dissapointed with the whole product. I'm still enjoying it i guess, even if i have to share my girl's account. Because of this it takes your 'personal touch' away from you and the games and creations become impersonal and a little boring.

09-09-2008, 06:29 PM	#56 (permalink)
MrHeints Rookie Join Date: Sep 2008 Posts: 20	This problem is wide spread and concerning many gamers who are unable to use their purchased copy of Spore to it's full, INTENDED, potential. We must keep these topics bumped and we must continue to hammer away until these EA people fix the problem. US Threads: EA Forums: Accounts on a single PC... FIX IT... ... EA Forums: 2 accounts, one PC ... New US Forum: "You may have multiple Spore accounts for each installation of the game" - NOT BUMP

09-09-2008, 07:18 PM	#58 (permalink)
dodoman Rookie Join Date: Sep 2008 Posts: 18	I feel sorry for all you who are having problems with this, EA, you really need to get this sorted. Myself, I asked for the game for my birthday, and so hope to get it in the next week or two. I imagine that I will play the game a lot more than my brothers, but I know for a fact my little brother is also interested in it, and my older brother introduced me to the game, so it is unlikely that they will be all too happy about sharing my name etc. I hope you get a good answer soon Ste, and the same to any others talking to EA about this!

09-09-2008, 07:23 PM	#59 (permalink)
RustyDalek Rookie Join Date: Jun 2008 Posts: 8	Just bumping this up again. C'mon EA, show a little respect to your loyal Spore fans and make this game multiple user friendly. My son (who's 6) can't understand why he can't create and upload his own creations to Sporepedia with his name attached to it and not mine. This really sucks!

09-09-2008, 08:44 PM	#61 (permalink)
AwkwardnBusy Rookie Join Date: Sep 2008 Posts: 7	I hope those of you with the time to take some actions manage to make some progress. Best of luck to you. You know, with this, the DRM/3 Activations mallarkey, and what I'm hearing about EA's plans to turn it into a franchise, I'm seriously regretting dropping money on this. I'm finding the game itself increasingly shallow too... Fool me once, shame on... er, help me out G.W.

09-09-2008, 09:29 PM	#62 (permalink)
Shortie-UK Hi, I'm New! Join Date: Sep 2008 Posts: 1	I have exactly the same issues as most of you guys. All my family want to be able to log in seperately and enjoy the game, which currently is not possible. E-mail sent to tech support about this, the more that complain hopefully we will get this sorted!

09-09-2008, 11:42 PM	#65 (permalink)
MrHeints Rookie Join Date: Sep 2008 Posts: 20	BUMP Fix this EA.

10-09-2008, 04:01 AM	#67 (permalink)
MrHeints Rookie Join Date: Sep 2008 Posts: 20	I purchased and installed Creature Creator. We had two accounts via our separate Vista user accounts. When installing Spore on my account, I was informed by the installation program to ERASE Creature Creator. The program informed me I would have full access to my creatures after installation. Now only my daughter has access to her creations, I have none. FIX IT!!! or at least give an explanation. Online games can have multiple accounts per computer, yet Spore leaves no option. Yet this is not an online game. Spore accounts are FREE. Yet I can not access my account after buying the Spore software.

10-09-2008, 07:57 AM	#69 (permalink)
Miikel Rookie Join Date: Sep 2008 Age: 37 Posts: 91	Bump to keep this active. I, along with everyone else here, want this feature implemented. It has all been said already.

10-09-2008, 11:20 AM	#71 (permalink)
mazrocks Rookie Join Date: Sep 2008 Posts: 7	Bump!

10-09-2008, 01:10 PM	#75 (permalink)
lemmily Rookie Join Date: Aug 2008 Location: Sheffield/Swansea Age: 20 Posts: 66	I too am another gamer who would love to be able to get seperate accounts, as my brother also wants to play on spore. I'd rathe rnot have to sharemy account with him. We have 2 computers and installed on both. I use my account on both, so that he gets some online content downloaded to his pc. Simply put EA you suck! WE paid £45 for the game, and I expect to be able to share it with my brother!! Edit: This is one thing that has irratated me, i like the game otherwise! __________________ I for no reason now.