Cannot Login / Login errors / Server problems

[Slizorfang]

What tipe of program is family safety?

[cb1968]

I have after 3 hours of reading blogs, finally realised that my login works for this site but not for the game.

I have spent £40 for something that doesn't work, even if I run it as an administrator, try to delete files that dont exist on my PC, or any other option that exists on this blog.

I'll do what I usually do:

My Pc:

Dell Pro Workstation 850c

Intel Core Dou 3.0g Ghz
2Gb Ram
250Gb Hdd SCSI 1500rpm

ATI Radeon Sapphire 512Mb Graphics running two 18 Dell HD2130 monitors

Sorry bored now, spent £40 and the game doesn't work.

Why ?????

[Spore1000000]

Hello! I have the same problem too!

[ikd2]

OMG this will work but!
cant find the file! help!

[Kenthen]

I'm unable to log in when in the game as well. No idea why that is, the site works fine and this is a problem that I have never had before, been playing the game since launch.

Oddly enough it connects just fine if I enter the wrong password, when I enter the correct one it tells me I'm offline. :P
Deleting files does nothing, disabling the firewall does absolutely jack etc.

[boinksmusk8]

thats right spore. i dont know if you under stood the title, but the fact is, i bought spore, made an acount a bit later, but in the form, i mistook screen name for reapeat password, and i got the screenname as my pass word. then i did something really stupid. i went back and deleted the acount on the conformation e-mail link! and now spore wont let me log in, because it says have invalid product key! spore, can you pleasehelp me!

[NinjaToast]

Server is down.
It won't let me share, and when I log in I get logged out again.

[bennenbenn5]

my spore was bought over amazon but it won't let me log in and it used to also my INTERNET page on spore when i could log in didn't let me play other peoples adventures any help here?

[andyb_9274]

this way isn't working for me. do you know how to fix the problem on windows vista home premium?

[lizardhawk]

Arre you sure you haven't got any security/safety programs blocking your spore game?

These can be:

Windows Liveonecare Family safety
Norton 360
MetaCafe
Other security programs

If you use Norton, please unblock spore by clicking on the main program for norton.

Good luck trying to login

[andreas-naruto]

Originally Posted by EXODIUSTyr

Hey all the patches are here this were i got mine
YAY!

you say im be must path but i download the path and it says spore are not installs but it are installs. is this problem because im re installed windows then i installed spore?ANd i cant log in too!

[p1ut0nium]

I couldn't be more upset with EA or Spore technical support. I cannot get online with Spore. I bought the game as a digital download form Direct2Drive.com for 40 bucks. Everytime I try to play, it tells me the key is invalid and that it cannot be attached to my account, and that login failed.

I have spoken to no less than three live chat support people (transcripts below), and have sent 4 support emails in 2 days. I have been jerked around, with no solution. Sadly, it seems this forum post is my last option for support. If I do not get this fixed, count me as one of the people who will never purchase form EA again. What is going on here???? Why can't they just make it freaking work!!!!????

Support logs (game key edited out):

Hi, my name is Nathan. How may I help you? [09:13:09 AM]
Nathan: This is Nathan from EA Customer Support. [09:15:16 AM]
Nathan: How can I help you? [09:15:26 AM]
: hi sorry [09:18:56 AM]
: yes i bought spore from direct2drive [09:19:02 AM]
: and the key is already in use [09:19:09 AM]
: xxxx-xxxx-xxxx-xxxx-xxxx [09:19:11 AM]
: direct2drive says i have to come to you for help [09:19:23 AM]
Nathan: The key is used on your e-mail matthewdoylelives@gmail.com. [09:20:40 AM]
Nathan: So what's the issue? [09:20:48 AM]
: yes - but when i run the game - it says it can't attached it [09:20:58 AM]
: says key in use [09:21:01 AM]
: and thats the email i use [09:21:05 AM]
: im not at home right now - at work - maybe it was fixed somehow? i can try it again when i get home [09:21:36 AM]
Nathan: You don't need to re-register the game. [09:21:42 AM]
: ok - well ill try again - but i dont have online features [09:21:58 AM]
: ill try again when i get home and let you guys know [09:22:09 AM]
Nathan: Is there anything else I may assist you with? [09:22:24 AM]
: no thanks [09:22:27 AM]
'' disconnected ('Concluded by End-user'). [09:22:31 AM]

Log 2 (Result FAIL = the guy actually disconnected from our chat!):

Hi, my name is Michael. How may I help you? [01:42:47 PM]
: FYI - This is my second attempt to get support today - the first attempt resulted in dismissing me as if nothing was wrong. [01:42:53 PM]
: Here is my problem: [01:42:58 PM]
: My game doesn't work in online mode. [01:43:07 PM]
: It says my key is already in use in the EA download manager when I try to activate it. [01:43:11 PM]
: When I run the game, it says connecting to matthewdoylelives@gmail.com [01:43:16 PM]
: then a confirm entitlement window pops up and says we will link this copy of spore to your spore.com account. [01:43:22 PM]
: Login Failed - code for this installation is invalid and cannot be used to link this product to your account. [01:43:28 PM]
: My spore.com account page does not show that i have spore, just creature creator. [01:43:34 PM]
: I would like a full refund or a new key. I'd prefer a new working key. Or if you can just make my account work somehow, that would be fine too. [01:43:40 PM]
Michael: From where did you purchased the game? [01:44:13 PM]
: The game was bought as a digital download brand new from Direct2Drive.com [01:44:13 PM]
: they said I had to come to you for support [01:44:20 PM]
Michael: Please give me the code. [01:45:44 PM]
: one sec [01:45:49 PM]
: xxxx-xxxx-xxxx-xxxx-xxxx [01:45:56 PM]
Michael: The key is already registered in your account.You don't have to re-enter the key in EA download manager.Just log-in with your ea account id 'matthewdoylelives@gmail.com ' and password you have. [01:50:32 PM]
: not working [01:50:44 PM]
: i have a screenshot in my support to prove it [01:50:54 PM]
Michael: Can you share you desktop to see the screen shot? [01:51:24 PM]
: the game won't let me login [01:51:24 PM]
: sure how? [01:51:31 PM]
: need to get to that screen hold on [01:52:00 PM]
: is it working? [01:52:20 PM]
: did you see it? [01:53:06 PM]
Michael: Yes.close it. [01:53:46 PM]
: k [01:54:33 PM]
Michael: If you still see the error message, you may have an issue with the login file that is in the Spore folder. To fix this issue, try browsing to the Spore folder and remove the login.prop file by following the instructions below:

Double-click on My Computer.
Double-click on the C: drive.
Double-click on Documents and Settings.
Double-click on your User Name.
Double-click on Application Data.
Note: The Application Data folder may be hidden. To unhide it, go to the Tools menu and select Folder Options. Click on the View tab and select Show hidden files and folders in the Advanced Settings box.
Double-click Spore.
Then double-click Preferences.
This folder should contain the login.prop file. Right-click and delete this file and then restart Spore.
Please note: all Spore screen names created under one Master Account will use the same E-mail address and password to access the game and website. To log in with a specific Screen Name, put a colon ( : ) and the desired screen name after the E-mail address on the login screen.

Examples:

noreply@maxis.com:MaxisDoofus
noreply@maxis.comoofusJr
noreply@maxis.comoofusDaughter [01:55:15 PM]
: ok ill try taht [01:56:07 PM]
: im on vista so its a little different [01:56:37 PM]
: ok found it [01:57:50 PM]
: restarting spore [01:58:13 PM]
: no - still same problem [01:59:12 PM]
: it tried to "confirm entitlement" [01:59:24 PM]
: login failed [01:59:29 PM]
: its very odd [02:00:24 PM]
: some sort of wierd email address conflict maybe? i may have used that email for other ea games in the past [02:01:27 PM]
Michael: Please try to log-in with the old account. [02:02:02 PM]
: i dont think i have any other accounts with different emails [02:02:35 PM]
: it was just a thought [02:02:39 PM]
: ah my other old ea account is under matthewbriandoyle@gmail.com [02:03:13 PM]
: that one fails too [02:03:43 PM]
: i definitely registered spore with matthewdoylelives@gmail.com [02:04:13 PM]
: i got the EA email [02:04:19 PM]
: is there just no way to make it work on your end? [02:05:20 PM]
'Michael' disconnected ('Dequeued by Rule'). [02:05:51 PM]

Log 3 (FAIL):

Hi, my name is Sean. How may I help you? [02:09:13 PM]
: um i was "requeued" [02:09:30 PM]
: my game wont work in online mode [02:09:40 PM]
: you're the third person i have talkd to [02:09:43 PM]
: When I run the game, it says connecting to matthewdoylelives@gmail.com
then a confirm entitlement window pops up and says we will link this copy of spore to your spore.com account. [02:10:08 PM]
: Login Failed - code for this installation is invalid and cannot be used to link this product to your account.

My spore.com account page does not show that i have spore, just creature creator. [02:10:14 PM]
: yet you guys say its registered [02:10:18 PM]
: i can prove it with screenshots or you can view my desktop like the last guy did [02:10:31 PM]
: can you guys not just make it work? [02:10:37 PM]
Sean: Can you please provide me with the code for the game?
[02:10:17 PM]
: xxxx-xxxx-xxxx-xxxx-xxxx [02:11:02 PM]
: you will find it registered to matthewdoylelives@gmail.com [02:11:11 PM]
: but i still cant make th game work [02:11:16 PM]
: i can play in normal mode, but no online anyway [02:11:36 PM]
: we tried deleting the login.prop file [02:12:00 PM]
: that didn't help [02:12:02 PM]
: reading on forums that this is a common issue [02:12:39 PM]
Sean: Are you logging in with the email address matthewdoylelives@gmail.com? [02:13:59 PM]
: yes [02:14:37 PM]
: i get two different error messages: [02:15:20 PM]
: Login Failed - The code for this installation is invalid and cannot be used to link this product to your account. [02:15:21 PM]
: You do not have the proper Spore.com privileges to use this product's online features. [02:15:29 PM]
Sean: What is the error are you getting? [02:15:27 PM]
: when i first launch the game, it tries to confirm entitelement [02:16:21 PM]
: and i get: Login Failed - The code for this installation is invalid and cannot be used to link this product to your account. [02:16:29 PM]
: I also get the error: You do not have the proper Spore.com privileges to use this product's online features. [02:16:51 PM]
: fyi - i used the same account when i registered Spore Creature Creator [02:17:29 PM]
Sean: ANSWER
[02:18:09 PM]
Sean: Please follow the steps listed in the above link. [02:18:19 PM]
: ok well im pretty sure its the right email [02:19:23 PM]
: you guys have already confirmed that [02:19:27 PM]
Sean: Have you followed the steps listed in the above link. [02:19:49 PM]
: ill do it. [02:20:29 PM]
Sean: Then restart the system and try to do it again. [02:20:29 PM]
: o..k... [02:21:11 PM]
Sean: Bye. [02:21:25 PM]
: i'll be back [02:22:34 PM]
'' disconnected ('Concluded by End-user'). [02:23:17 PM]