I can't even install Spore.

Roshin · 04-09-2008, 04:14 PM

I picked Spore up on the way home. The drive in my brand new Dell XPS system totally fails to read the disc and I can't even install it. The disc is in perfect condition, of course, being brand new. No other discs or games cause any trouble, just this one. I'm assuming this is the wonder of Securom, then. [removed - Discussion of game pirating is not allowed).

Aggression · 04-09-2008, 04:15 PM

What actually happens, does it just fail to read the disk altogether, what disk are you using, and why have you already turned to illegal file sharing when you have not tried any way to resolve the issue before?

Omni · 04-09-2008, 04:15 PM

Quote:

Originally Posted by Roshin

I picked Spore up on the way home. The drive in my brand new Dell XPS system totally fails to read the disc and I can't even install it. The disc is in perfect condition, of course, being brand new. No other discs or games cause any trouble, just this one. I'm assuming this is the wonder of Securom, then. [removed - Discussion of game pirating is not allowed).

You're jumping the gun a bit here. Are you getting any errors when you try to install? Have you contacted the support team?

Roshin · 04-09-2008, 04:18 PM

Quote:

Originally Posted by Aggression

What actualy happens does it just fail to read the disk altogether, what disk are you using, and why have you already turned to that when you have not tried any way to resolve the issue before turning to it?

What disc am I using? The Spore DVD. Yes, it fails to read the disc altogether. The drive grinds for minutes and then concludes that there is no disc in there. How else am I to resolve this, exactly. I have my serial and I'm ready to go.

Roshin · 04-09-2008, 04:19 PM

Quote:

Originally Posted by EAUK_Omni

You're jumping the gun a bit here. Are you getting any errors when you try to install? Have you contacted the support team?

No errors. Like I said, the drive fails to read the disc. Support team? Where?

Aggression · 04-09-2008, 04:20 PM

Sorry typo, it is a DVD drive you are using isn't it?

Clean the disk and maybe put the disk in and go to My Computer>Disk Drive>Setup.exe

Omni · 04-09-2008, 04:21 PM

There are contact details for the support team in the manual. Alternatively you can contact them through the support centre

plat00Nuk · 04-09-2008, 04:21 PM

I had this problem with my DVD drive with spore.. then the DVD drive dissapeared completely from My Computer.. strange error, never had a problem before.. had to use external USB DVD. Not sure if its related but I did have similar issues!

Roshin · 04-09-2008, 04:23 PM

Quote:

Originally Posted by Aggression

Sorry typo, it is a DVD drive you are using isn't it?

Clean the disk and maybe put the disk in and go to My Computer>Disk Drive>Setup.exe

Yes, it is a DVD drive. The disc can't get any cleaner than it already is, I assure you. The disc refuses to be read. I can't get to a listing of it's contents or the setup.exe.

Omni · 04-09-2008, 04:24 PM

It sounds like a chipset driver issue, my guess would be that your using Nvidia's chipset ide drivers? If I'm correct there are ways around this but support would need to assist you with them.

Aggression · 04-09-2008, 04:25 PM

Thats strange, how old is the drive?
I don't really know how to resolve that sorry.

Maybe post your system specs up?

Roshin · 04-09-2008, 04:25 PM

Quote:

Originally Posted by EAUK_Omni

There are contact details for the support team in the manual. Alternatively you can contact them through the support centre

Yeah, I'm sure that will do a lot of good.

Roshin · 04-09-2008, 04:27 PM

Quote:

Originally Posted by EAUK_Omni

It sounds like a chipset driver issue, my guess would be that your using Nvidia's chipset ide drivers? If I'm correct there are ways around this but support would need to assist you with them.

This is on my gaming computer. I have like a ton of games installed here and none of them cause trouble. Just this one.

Roshin · 04-09-2008, 04:31 PM

Out of curiosity, I popped the disc into my work computer and it read in like a second. Jesus soddin Christ.

Thundercloud · 04-09-2008, 04:32 PM

Quote:

Originally Posted by EAUK_Omni

It sounds like a chipset driver issue, my guess would be that your using Nvidia's chipset ide drivers? If I'm correct there are ways around this but support would need to assist you with them.

That's a bit crazy isn't it? I assume you're talking about using the nforce mainboard drivers?

I used to use them in XP, not in Vista though, and the improvement in performance was immense. Strikes me as crazy they'd mess things up like this. Then again, it's windows, it wouldn't surprise me

Aggression · 04-09-2008, 04:33 PM

Its a problem with the Drive it might be too old to run the game, you'll have to swap the drives round maybe?

Mezakin · 04-09-2008, 04:34 PM

you really need to start simple. first thing, is, if your using a dvd version of spore, is it a actuall DVD-rom drive in your computer?

Roshin · 04-09-2008, 04:38 PM

Quote:

Originally Posted by Aggression

Its a problem with the Drive it might be too old to run the game, you'll have to swap the drives round maybe?

Like I said in the first post, the system is brand new, which means 2 months old.

Quote:

Originally Posted by Mezakin

you really need to start simple. first thing, is, if your using a dvd version of spore, is it a actuall DVD-rom drive in your computer?

Yes, it's a DVD drive.

Cleedo · 04-09-2008, 04:46 PM

So is spore available in stores in England yet? I Know it's supposed to be tomorrow, but you said you got one on the way home.

Aggression · 04-09-2008, 04:47 PM

Well like I said swap the DVD drives over and see if it solves the problem if it does its a problem with the DVD drive if it doesn't its a problem with computer.

wickedgenius · 04-09-2008, 05:04 PM

Try another game in the drive. I've had this before and had to fix it with a new DVD-drive.

simmy135 · 04-09-2008, 05:34 PM

How many problems are there? God.

The forums pratically full up with them.

ZeoN-FrosT · 04-09-2008, 06:30 PM

I also have a dell XPS and i have the same problem.. the drive seems to be unable to view the size of the file.. My brother installed it on his computer with no problems what so ever.. The problem i am having is the EA support/help/pol/Crashes.html ... Kind of ironic right :P

Omni · 04-09-2008, 06:32 PM

Quote:

Originally Posted by Thundercloud

That's a bit crazy isn't it? I assume you're talking about using the nforce mainboard drivers?

I used to use them in XP, not in Vista though, and the improvement in performance was immense. Strikes me as crazy they'd mess things up like this. Then again, it's windows, it wouldn't surprise me

Whilst I wouldn't recommend it, I've had games that wouldn't work unless I installed them and went back to the windows default.

ZeoN-FrosT · 04-09-2008, 06:40 PM

Well it strikes me as odd if the dell XPS system can't install SPORE since Will uses his XPS to play SPORE..

So im wondering if this is alle the other dell XPS 1710 that has this problem with SPORE.

04-09-2008, 04:14 PM	#1 (permalink)
Roshin Rookie Join Date: Sep 2008 Posts: 9	I can't even install Spore. I picked Spore up on the way home. The drive in my brand new Dell XPS system totally fails to read the disc and I can't even install it. The disc is in perfect condition, of course, being brand new. No other discs or games cause any trouble, just this one. I'm assuming this is the wonder of Securom, then. [removed - Discussion of game pirating is not allowed).

04-09-2008, 04:21 PM	#7 (permalink)
Omni Forum Junkie Join Date: Oct 2006 Location: The Institute Age: 23 Posts: 3,633 Blog Entries: 7	There are contact details for the support team in the manual. Alternatively you can contact them through the support centre __________________ BakerAthletic.co.uk RichardJ1 / Rich

04-09-2008, 04:24 PM	#10 (permalink)
Omni Forum Junkie Join Date: Oct 2006 Location: The Institute Age: 23 Posts: 3,633 Blog Entries: 7	It sounds like a chipset driver issue, my guess would be that your using Nvidia's chipset ide drivers? If I'm correct there are ways around this but support would need to assist you with them. __________________ BakerAthletic.co.uk RichardJ1 / Rich

04-09-2008, 04:46 PM	#19 (permalink)
Cleedo Rookie Join Date: Jun 2008 Posts: 15	Eh So is spore available in stores in England yet? I Know it's supposed to be tomorrow, but you said you got one on the way home.

04-09-2008, 06:30 PM	#23 (permalink)
ZeoN-FrosT Rookie Join Date: Sep 2008 Posts: 3	I have the excact same problem.. I also have a dell XPS and i have the same problem.. the drive seems to be unable to view the size of the file.. My brother installed it on his computer with no problems what so ever.. The problem i am having is the EA support/help/pol/Crashes.html ... Kind of ironic right :P Last edited by ZeoN-FrosT; 04-09-2008 at 06:33 PM.

04-09-2008, 04:15 PM	#2 (permalink)
Aggression Rookie Join Date: Dec 2006 Location: Earth Posts: 291	What actually happens, does it just fail to read the disk altogether, what disk are you using, and why have you already turned to illegal file sharing when you have not tried any way to resolve the issue before?

04-09-2008, 04:20 PM	#6 (permalink)
Aggression Rookie Join Date: Dec 2006 Location: Earth Posts: 291	Sorry typo, it is a DVD drive you are using isn't it? Clean the disk and maybe put the disk in and go to My Computer>Disk Drive>Setup.exe

04-09-2008, 04:21 PM	#8 (permalink)
plat00Nuk Rookie Join Date: Oct 2006 Location: Herts, England Posts: 45	I had this problem with my DVD drive with spore.. then the DVD drive dissapeared completely from My Computer.. strange error, never had a problem before.. had to use external USB DVD. Not sure if its related but I did have similar issues!

04-09-2008, 04:25 PM	#11 (permalink)
Aggression Rookie Join Date: Dec 2006 Location: Earth Posts: 291	Thats strange, how old is the drive? I don't really know how to resolve that sorry. Maybe post your system specs up?

04-09-2008, 04:31 PM	#14 (permalink)
Roshin Rookie Join Date: Sep 2008 Posts: 9	Out of curiosity, I popped the disc into my work computer and it read in like a second. Jesus soddin Christ.

04-09-2008, 04:33 PM	#16 (permalink)
Aggression Rookie Join Date: Dec 2006 Location: Earth Posts: 291	Its a problem with the Drive it might be too old to run the game, you'll have to swap the drives round maybe?

04-09-2008, 04:34 PM	#17 (permalink)
Mezakin Rookie Join Date: Jun 2008 Posts: 140	you really need to start simple. first thing, is, if your using a dvd version of spore, is it a actuall DVD-rom drive in your computer?

04-09-2008, 04:47 PM	#20 (permalink)
Aggression Rookie Join Date: Dec 2006 Location: Earth Posts: 291	Well like I said swap the DVD drives over and see if it solves the problem if it does its a problem with the DVD drive if it doesn't its a problem with computer.

04-09-2008, 05:04 PM	#21 (permalink)
wickedgenius Rookie Join Date: Aug 2008 Posts: 21	Try another game in the drive. I've had this before and had to fix it with a new DVD-drive.

04-09-2008, 05:34 PM	#22 (permalink)
simmy135 Banned Join Date: Jun 2006 Location: England, London Age: 15 Posts: 1,226	How many problems are there? God. The forums pratically full up with them.

04-09-2008, 06:40 PM	#25 (permalink)
ZeoN-FrosT Rookie Join Date: Sep 2008 Posts: 3	Well it strikes me as odd if the dell XPS system can't install SPORE since Will uses his XPS to play SPORE.. So im wondering if this is alle the other dell XPS 1710 that has this problem with SPORE.

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