I need to rant.

zigs00 · 08-07-2008, 03:47 PM

Right, i've just got off the phone with EA for what i think is the sixth time. And i've gotten increasingly more annoyed.

My mic broke within the first week of me having it, so i rang up about it. It'll be with you in 3-5 business. Had to re-order it the second time because the order was never placed. Rang again a week later, "oh i dunno what's happened sir. Uh... it'll be anothe 3-5 business days." Each time they had me on hold longer, in complete silence. Fourth time i rang the women asked if she could put me on hold, AGAIN, and then hung up on me.. which was ****ing annoying. So i had to ring again, and be put on hold AGAIN.. and when i finally got though they said that they'd found the problem, that the orders went to the wrong packing addresses or something, which is entirely their fault, though the guy made it sound like it was my fault... for their incompetence. And that to compensate for the wait, i'd be given a voucher for the EA online store. So i was feeling alright with it, and the mic turned up 4 days after that call, as did the online voucher.
Except the voucher is for $15 at only redeemable in the North American online store, which only ships to USA and Canada. Which is absolutely no use to me living in the UK, which is blatantly obvious considering i've had to give them my address every single bloody time.

So i rang up again today, but two of my drum pads have become indented and are a bit faulty, and they had me on hold for 12 minutes, playing the same ****ty annoying 2-minute song for the whole time, this utterly abysmal rapper over the top of backing beats that sounded like Goose. But i couldn't mute it or anything..

And when i finally got through, the women treated my like an idiot "are you sure the drums are plugged into the USB port? Are you using the drumsticks?" so i shouted at her, "stop treating me like a moron, i know how the bloody work, they are faulty, two of the pads aren't working properly and are noticeably broken"
"please sir, there is no need to be rude, i'm just doing my job."
"can you not see why i'm so ****ing angry though? I have rung so many times and had to deal with your incompentant staff, and been placed on hold for so long ****ing my money away?!"
"sir, i understand, but please stay calm"
So i half-apologised, hoping that if i was nice it'd help move things along quicker. I explained again about the drums, and she put me on hold... :@ came back like a minute later "sorry sir, as you live in the UK, we can only ship the microphones, drumsticks, drum pedals and usbs to you at the moment. you'll have to go to the store where you bought the drums and ask them."
"I bought them online, they don't have a store. And it says on the box and on your website to ring you guys about it, not to deal with the stores"
"You'll have to ring them sir, i'm sorry but there's nothing we can do."
"for future reference, will you ever be able to sort these sorts of problems out?"
"please remain calm sir, i'm not sure as of yet if we will be able to do so. Sorry, do you have any other problems i can help you with?"

So i told her about the problem with the voucher. And she cleverly suggested that i maybe get whatever item i bought posted to the US to a friend or someone i knew, and then flew over to collect it myself... i was ****ing stunned...
"Could you not just change it so i could actually use it?"
she put me on hold again to find out.
"Sir, im sorry, we cannot change it to UK currency, we only deal in dollars."
"what the **** am i supposed to do with it then? This is bull****!"
"sir please mind your language, i'm sorry i cannot help, have a nice day."
"**** off." and hung up the phone.

So ****ing ****ed off, really need to vent all this. I cannot believe how incompetent the people on the phones are... it's so ridiculous. It has completely ruined my day, i am so angry now. Wasted so much ****ing money on their stupid 0870 number, can't wait til i get my next phone bill

EAUK_Phenom · 08-07-2008, 05:27 PM

I'm sorry that you feel as though you've been poorly treated; I don't think that the Support Team meant to insult your intelligence (they were simply trying to find out if your drum-pads had become damaged despite appropriate use and making sure that you'd connected them properly, etc.).

I would advise you to get in touch with the online retailer from which you purchased them, and explain to them that they do not work and request that they replace them for you.

As for your vouchers, I'd recommend that you contact our Support Centre (via the link at the top right of the forum (it's free!)) and explain to them about the vouchers you were given - I imagine that they can offer you replacement vouchers (in GBP).

Phenom

Scooper · 08-07-2008, 08:54 PM

Thats the problem with customer service staff at most of these places nowadays not just EA. They don't know anything to do with the product they're dealing with and usually just have a list of things to say when people come with a problem. What would of made that story even worst would of been if the person on the line was foreign cuz tht always pees me off, not being racist or anything but because i have a hearing problem i can never understand *** any of them are saying over the phone. As for the whole voucher thing in your story no offence but that gave me a good laugh " we dont deal in GBP" if it was me i would of just hung up on her or said excuse me can i speak to someones whos not completely incompitent or arent there any of them available

zigs00 · 09-07-2008, 01:09 AM

The thing is, she didn't even say GBP or £ or anything, she honest to god said "UK currency" ...

Thanks for the support centre tip Phenom, i didn't realise at all, cheers for that, will ring them tomorrow, along with play.com about the drums. I REAAAAAALLY hope that they can sort it out, ain't got the money to fork out for a new set.

Scooper · 09-07-2008, 10:32 AM

word of advice just wait for GHWT now

Spidery Yoda · 09-07-2008, 10:53 AM

Quote:

Originally Posted by Scooper

Thats the problem with customer service staff at most of these places nowadays not just EA. They don't know anything to do with the product they're dealing with and usually just have a list of things to say when people come with a problem.

Unfortunately thats very true. I hate having to resort to phoning up companies if i have a problem with something. They never help. They just get you do the simplest most basic things that you've already tried about 50 times. They never properly answer your questions. etc etc

They just read a list of solutions "Have you tried restarting your computer?"

ARGH

Sorry about all your trouble mate. It's just a fact of life i'm afraid. Customer support = rubbish.

Remora Wraith · 09-07-2008, 10:58 AM

Yeah always reminds me of the last time I phoned NTL support to get our internet fixed.

ME: Yeah hello my internet through the set top box has gone down, I've tried restarting my computer, the set top box and my router I think the problem is at your end.

SUPPORT: Can you just unplug your set top box, leave it for 30 seconds and plug it back in for me please.

ME: You mean restart it?

SUPPORT: Yes.

ME: Yeah hello my internet through the set top box has gone down, I've tried restarting my computer, the set top box and my router I think the problem is at your end.

SUPPORT: I'm sorry, what?

ME: That's the first thing I said to you, that I've restarted everything, and you've told me to restart it, the problem is quite clearly at your end.

SUPPORT: Can you unplug you set top box, leave it for 30 seconds and plug it in again for me.

I nearly said some very racist things to the poor man in india, who then hilariously was the same bloke who answered 20 minutes later when I tried to phone up about my brothers 3G phone.

zigs00 · 09-07-2008, 12:18 PM

Quote:

Originally Posted by Scooper

word of advice just wait for GHWT now

I am not buying it. Ever. Not the place to go into it tbh, but RB >>> GHWT ;D

Yeah, i realise there's nothing really I or anyone else can do, but like the topic says, i just needed to rant, heh. get some of that frustation out, you know?

Remora Wraith · 09-07-2008, 12:30 PM

Yeah it has to be said, bad customer service and support doesn't make the game itself bad.

Scooper · 09-07-2008, 08:16 PM

Thats true. word of advice with customer service. Try and speak in simple words, if u tell a customer service personell ur routers gone down ur'll probably end up waiting 10 minutes while they look up on google what a router is

iapetus · 09-07-2008, 11:18 PM

Quote:

Originally Posted by Remora Wraith

Yeah it has to be said, bad customer service and support doesn't make the game itself bad.

That's the infuriating thing. If EA were constantly being asshats about a bad game, nobody would care as much.

Scooper · 10-07-2008, 12:23 AM

Ur completely right. it is a good game which just makes *****ing about it worse

zigs00 · 13-07-2008, 01:10 PM

Right, i got in touch with the Support Centre on this site as recommended... but again, absolute bollocks.

Couldn't find a phone number, so had to fill out an email form, and i explained the problem with the voucher.
Get this horrible automated reply saying "You'll have to contact the supplier to get a new drum pedal"

I couldn't ****ing believe that again EA show how rubbish they are at customer support. It's totally ****ing dire, i cannot believe that i have to deal with them for a Harmonix game

EAUK_Aurora · 13-07-2008, 03:04 PM

Could you forward your Support reference number to me please, zigs, so that I can request this is looked in to for you?

zigs00 · 14-07-2008, 03:24 PM

080711-003713

EAUK_Aurora · 14-07-2008, 09:51 PM

Thank you.

ChaoticChlo · 17-07-2008, 12:35 PM

I hate it when that happens, When I first got the sims 2 it wouldn't work on my laptop becuase my video driver wasn't good enough <.<

zigs00 · 21-07-2008, 10:33 AM

Just wanted to update this.
Had to ring my retailer to sort out the drums. Luckily though, i used the great saynotto0870.com website to find out their real number and not have to waste my money. But the first time i rang they said i needed to re-ring Rock Band to get a fault reference number :@

So, rang Rock Band, was put on hold for about 12 minutes, then it started ringing, and then was engaged. So i rang again, and i accidently pressed the wrong number while going through the automated voice, and got an answer straight away, which was good. The guy was ACTUALLY useful too! He said that i'd rung the wrong place, but he's happy to help nonetheless as it was only getting a fault reference. One good phone call out of eight or nine?

So re-rang play.com and again, on hold for a couple of minutes. When i got through they told me that because i wasn't the account holder (used my brothers account as he uses play.com a lot and i couldn't be arsed registering). Tried ringing the next day and just saying that i was my brother, but i couldn't prove it because i couldn't remember his email address or postcode.
Which was just a bit bollocks because he was on holiday, no way to get in touch with him. So had to wait for that too :@

So, when he was back i got him to ring for me because i really could not be arsed with another useless phone call. And it all seemed fine, they had no issues with it, straight forward and simple... seemed.
Someone will be turning up today, and in the very annoying way they do these things, all i know is sometime between 10am-5:30pm, so i have to stay near to front door all day

AND they're not just taking the broken drum pads, i had to put everything back into the instruments box so they can take the whole thing. I guess it is protocol, but still!
AND they've said it'll take at the minimum a week before i get the new/fixed/replaced? instruments. Which would be fine, only i'm going on holiday on Friday xD So it's just my own bad luck this time, but i won't be here to collect them, and none of my neighbours are around during the day, on weekdays to take it for me either. So i had to ring play.com to ask what will happen if no one is in. And sort of luckily it's not being delivered by Royal Mail, because what normally happens with them is that you have a day to get it from the sorting office (which luckily is like a 10 minute walk from my house so no worries there), and if you dont pick it up in that time, they post it back to the sender.

But it's being sent by a different posting company, so if no one is here, and they've said that they hold the items for up to a month, depending on size. As it's a big package, got my fingers crossed that they won't send it back before i can get it. But also, their depot is bloody miles away! About an hour's drive, just to get my ****ing instruments.

This is less annoying than before, and at least i'm getting it sorted (i hope). But it's just taken so bleeding long and been so aggravating along the way that i really don't know if i can take another hiccup :@

Also, tried to get my voucher sorted out. Send a clear email to the UK EA support centre, as recommended by someone on the EA forums, but i got an absolutely useless, irrelevant automated reply. Three times. And they seemingly haven't got a phone number.

EAUK_Adroit · 21-07-2008, 12:00 PM

Which phone number are you after?

zigs00 · 01-08-2008, 12:07 PM

Sorry been on holiday, so havent been able to reply.
I don't know what phone number, just anyone who can sort out my voucher for me! There's seems to be a lot of EA members posting on these forums, can none of you guys help out at all!?

evilweevle · 02-08-2008, 07:16 PM

OH my god! it sounds like someone is having almost the same problem that im having! my drum pads have recently broken, and while they still work, you can actually hear the plates under the rubber skin cracking occassionaly while im playing it, and i figure that they arent really meant to break like that, i havent been hitting them very hard as theres no need, and i know lots of other people have had the same problem as well.

so ive tried using the EA customer support thing to get them fixed, and they referred me to the place of purchase (play.com), so i gave them a call, and was then told that they only offer a 28 day warranty on them, and that i would have to refer them to the manufacturers for a replacement.

so ive sent EA several emails, all of them with the same automated response of 'go to the EA customer support website' which obviously always refers me to the place of purchase! one of the emails wasnt even for the UK site, theyd just sent the US one to me, and when i actually thought i was getting somewhere (like putting in my address and details) i then had it thrown back in my face saying 'this service is only available in Northern America' even though it had just previously asked me to show my country on an dropdown menu (and yes the UK was on that list)

its extremely infuriating to be having to go to this much trouble when all i want is a replacement drumpad set, im not trying to rip anybody off, it just seems that most people who work in tech support call centres have no idea what theyre talking about. Microsoft are exactly tthe same as i recently had some trouble with them as well regarding my 360.

I would love to know what the phone number was that you rang to get your fault reference number as that is something that the woman on the phone at play.com mentioned to me, i just hope i can get it sorted soon because in 2 months time i wont be in the country to do it for a long long time!

08-07-2008, 03:47 PM	#1 (permalink)
zigs00 Rookie Join Date: Jul 2008 Posts: 7	I need to rant. Right, i've just got off the phone with EA for what i think is the sixth time. And i've gotten increasingly more annoyed. My mic broke within the first week of me having it, so i rang up about it. It'll be with you in 3-5 business. Had to re-order it the second time because the order was never placed. Rang again a week later, "oh i dunno what's happened sir. Uh... it'll be anothe 3-5 business days." Each time they had me on hold longer, in complete silence. Fourth time i rang the women asked if she could put me on hold, AGAIN, and then hung up on me.. which was **ing annoying. So i had to ring again, and be put on hold AGAIN.. and when i finally got though they said that they'd found the problem, that the orders went to the wrong packing addresses or something, which is entirely their fault, though the guy made it sound like it was my fault... for their incompetence. And that to compensate for the wait, i'd be given a voucher for the EA online store. So i was feeling alright with it, and the mic turned up 4 days after that call, as did the online voucher. Except the voucher is for $15 at only redeemable in the North American online store, which only ships to USA and Canada. Which is absolutely no use to me living in the UK, which is blatantly obvious considering i've had to give them my address every single bloody time. So i rang up again today, but two of my drum pads have become indented and are a bit faulty, and they had me on hold for 12 minutes, playing the same ty annoying 2-minute song for the whole time, this utterly abysmal rapper over the top of backing beats that sounded like Goose. But i couldn't mute it or anything.. And when i finally got through, the women treated my like an idiot "are you sure the drums are plugged into the USB port? Are you using the drumsticks?" so i shouted at her, "stop treating me like a moron, i know how the bloody work, they are faulty, two of the pads aren't working properly and are noticeably broken" "please sir, there is no need to be rude, i'm just doing my job." "can you not see why i'm so ing angry though? I have rung so many times and had to deal with your incompentant staff, and been placed on hold for so long ing my money away?!" "sir, i understand, but please stay calm" So i half-apologised, hoping that if i was nice it'd help move things along quicker. I explained again about the drums, and she put me on hold... :@ came back like a minute later "sorry sir, as you live in the UK, we can only ship the microphones, drumsticks, drum pedals and usbs to you at the moment. you'll have to go to the store where you bought the drums and ask them." "I bought them online, they don't have a store. And it says on the box and on your website to ring you guys about it, not to deal with the stores" "You'll have to ring them sir, i'm sorry but there's nothing we can do." "for future reference, will you ever be able to sort these sorts of problems out?" "please remain calm sir, i'm not sure as of yet if we will be able to do so. Sorry, do you have any other problems i can help you with?" So i told her about the problem with the voucher. And she cleverly suggested that i maybe get whatever item i bought posted to the US to a friend or someone i knew, and then flew over to collect it myself... i was ing stunned... "Could you not just change it so i could actually use it?" she put me on hold again to find out. "Sir, im sorry, we cannot change it to UK currency, we only deal in dollars." "what the am i supposed to do with it then? This is bull!" "sir please mind your language, i'm sorry i cannot help, have a nice day." " off." and hung up the phone. So ing ed off, really need to vent all this. I cannot believe how incompetent the people on the phones are... it's so ridiculous. It has completely ruined my day, i am so angry now. Wasted so much **ing money on their stupid 0870 number, can't wait til i get my next phone bill

08-07-2008, 05:27 PM	#2 (permalink)
EAUK_Phenom Community Representative Join Date: Sep 2007 Location: United Kingdom Posts: 2,642 Blog Entries: 12	I'm sorry that you feel as though you've been poorly treated; I don't think that the Support Team meant to insult your intelligence (they were simply trying to find out if your drum-pads had become damaged despite appropriate use and making sure that you'd connected them properly, etc.). I would advise you to get in touch with the online retailer from which you purchased them, and explain to them that they do not work and request that they replace them for you. As for your vouchers, I'd recommend that you contact our Support Centre (via the link at the top right of the forum (it's free!)) and explain to them about the vouchers you were given - I imagine that they can offer you replacement vouchers (in GBP). Phenom __________________ Phenom Community Representative Electronic Arts Favourite Game: Madden NFL 09 - My Madden IQ! Currently Playing: NFS ProStreet - I'm worth 25G! Race you for it? Looking forward to: Tiger Woods PGA Tour 09 - Demo Out Now! Latest News - FIFA 09 adidas Live Season Unveiled!

08-07-2008, 08:54 PM	#3 (permalink)
Scooper Rookie Join Date: Apr 2008 Posts: 132	Thats the problem with customer service staff at most of these places nowadays not just EA. They don't know anything to do with the product they're dealing with and usually just have a list of things to say when people come with a problem. What would of made that story even worst would of been if the person on the line was foreign cuz tht always pees me off, not being racist or anything but because i have a hearing problem i can never understand *** any of them are saying over the phone. As for the whole voucher thing in your story no offence but that gave me a good laugh " we dont deal in GBP" if it was me i would of just hung up on her or said excuse me can i speak to someones whos not completely incompitent or arent there any of them available __________________

09-07-2008, 10:32 AM	#5 (permalink)
Scooper Rookie Join Date: Apr 2008 Posts: 132	word of advice just wait for GHWT now __________________

09-07-2008, 10:58 AM	#7 (permalink)
Remora Wraith Forum Junkie Join Date: Sep 2004 Location: Somewhere Age: 21 Posts: 4,588	Yeah always reminds me of the last time I phoned NTL support to get our internet fixed. ME: Yeah hello my internet through the set top box has gone down, I've tried restarting my computer, the set top box and my router I think the problem is at your end. SUPPORT: Can you just unplug your set top box, leave it for 30 seconds and plug it back in for me please. ME: You mean restart it? SUPPORT: Yes. ME: Yeah hello my internet through the set top box has gone down, I've tried restarting my computer, the set top box and my router I think the problem is at your end. SUPPORT: I'm sorry, what? ME: That's the first thing I said to you, that I've restarted everything, and you've told me to restart it, the problem is quite clearly at your end. SUPPORT: Can you unplug you set top box, leave it for 30 seconds and plug it in again for me. I nearly said some very racist things to the poor man in india, who then hilariously was the same bloke who answered 20 minutes later when I tried to phone up about my brothers 3G phone. __________________ We are sorry in the most sarcastic sense of the word.

09-07-2008, 01:09 AM	#4 (permalink)
zigs00 Rookie Join Date: Jul 2008 Posts: 7	The thing is, she didn't even say GBP or £ or anything, she honest to god said "UK currency" ... Thanks for the support centre tip Phenom, i didn't realise at all, cheers for that, will ring them tomorrow, along with play.com about the drums. I REAAAAAALLY hope that they can sort it out, ain't got the money to fork out for a new set.

09-07-2008, 12:30 PM	#9 (permalink)
Remora Wraith Forum Junkie Join Date: Sep 2004 Location: Somewhere Age: 21 Posts: 4,588	Yeah it has to be said, bad customer service and support doesn't make the game itself bad. __________________ We are sorry in the most sarcastic sense of the word.

09-07-2008, 08:16 PM	#10 (permalink)
Scooper Rookie Join Date: Apr 2008 Posts: 132	Thats true. word of advice with customer service. Try and speak in simple words, if u tell a customer service personell ur routers gone down ur'll probably end up waiting 10 minutes while they look up on google what a router is __________________

10-07-2008, 12:23 AM	#12 (permalink)
Scooper Rookie Join Date: Apr 2008 Posts: 132	Ur completely right. it is a good game which just makes *****ing about it worse __________________

13-07-2008, 01:10 PM	#13 (permalink)
zigs00 Rookie Join Date: Jul 2008 Posts: 7	Right, i got in touch with the Support Centre on this site as recommended... but again, absolute bollocks. Couldn't find a phone number, so had to fill out an email form, and i explained the problem with the voucher. Get this horrible automated reply saying "You'll have to contact the supplier to get a new drum pedal" I couldn't **ing believe that again EA show how rubbish they are at customer support. It's totally **ing dire, i cannot believe that i have to deal with them for a Harmonix game

13-07-2008, 03:04 PM	#14 (permalink)
EAUK_Aurora Community Representative Join Date: Aug 2006 Location: UK Age: 34 Posts: 27,854 Blog Entries: 51	Could you forward your Support reference number to me please, zigs, so that I can request this is looked in to for you? __________________ Aurora Community Representative Electronic Arts View past Signature Showcase entries Currently playing BF:BC and Rock Band Looking forward to Mirror's Edge and The Sims 3

14-07-2008, 03:24 PM	#15 (permalink)
zigs00 Rookie Join Date: Jul 2008 Posts: 7	080711-003713

14-07-2008, 09:51 PM	#16 (permalink)
EAUK_Aurora Community Representative Join Date: Aug 2006 Location: UK Age: 34 Posts: 27,854 Blog Entries: 51	Thank you. __________________ Aurora Community Representative Electronic Arts View past Signature Showcase entries Currently playing BF:BC and Rock Band Looking forward to Mirror's Edge and The Sims 3

17-07-2008, 12:35 PM	#17 (permalink)
ChaoticChlo Hi, I'm New! Join Date: Jul 2008 Posts: 1	I hate it when that happens, When I first got the sims 2 it wouldn't work on my laptop becuase my video driver wasn't good enough <.<

21-07-2008, 10:33 AM	#18 (permalink)
zigs00 Rookie Join Date: Jul 2008 Posts: 7	Just wanted to update this. Had to ring my retailer to sort out the drums. Luckily though, i used the great saynotto0870.com website to find out their real number and not have to waste my money. But the first time i rang they said i needed to re-ring Rock Band to get a fault reference number :@ So, rang Rock Band, was put on hold for about 12 minutes, then it started ringing, and then was engaged. So i rang again, and i accidently pressed the wrong number while going through the automated voice, and got an answer straight away, which was good. The guy was ACTUALLY useful too! He said that i'd rung the wrong place, but he's happy to help nonetheless as it was only getting a fault reference. One good phone call out of eight or nine? So re-rang play.com and again, on hold for a couple of minutes. When i got through they told me that because i wasn't the account holder (used my brothers account as he uses play.com a lot and i couldn't be arsed registering). Tried ringing the next day and just saying that i was my brother, but i couldn't prove it because i couldn't remember his email address or postcode. Which was just a bit bollocks because he was on holiday, no way to get in touch with him. So had to wait for that too :@ So, when he was back i got him to ring for me because i really could not be arsed with another useless phone call. And it all seemed fine, they had no issues with it, straight forward and simple... seemed. Someone will be turning up today, and in the very annoying way they do these things, all i know is sometime between 10am-5:30pm, so i have to stay near to front door all day AND they're not just taking the broken drum pads, i had to put everything back into the instruments box so they can take the whole thing. I guess it is protocol, but still! AND they've said it'll take at the minimum a week before i get the new/fixed/replaced? instruments. Which would be fine, only i'm going on holiday on Friday xD So it's just my own bad luck this time, but i won't be here to collect them, and none of my neighbours are around during the day, on weekdays to take it for me either. So i had to ring play.com to ask what will happen if no one is in. And sort of luckily it's not being delivered by Royal Mail, because what normally happens with them is that you have a day to get it from the sorting office (which luckily is like a 10 minute walk from my house so no worries there), and if you dont pick it up in that time, they post it back to the sender. But it's being sent by a different posting company, so if no one is here, and they've said that they hold the items for up to a month, depending on size. As it's a big package, got my fingers crossed that they won't send it back before i can get it. But also, their depot is bloody miles away! About an hour's drive, just to get my ****ing instruments. This is less annoying than before, and at least i'm getting it sorted (i hope). But it's just taken so bleeding long and been so aggravating along the way that i really don't know if i can take another hiccup :@ Also, tried to get my voucher sorted out. Send a clear email to the UK EA support centre, as recommended by someone on the EA forums, but i got an absolutely useless, irrelevant automated reply. Three times. And they seemingly haven't got a phone number.

21-07-2008, 12:00 PM	#19 (permalink)
EAUK_Adroit Community Representative Join Date: Jun 2007 Age: 20 Posts: 6,956	Which phone number are you after? __________________ Adroit Community Representative Currently playing: Battlefield Bad Company and Rock Band Looking forward to: Spore and FIFA 09 Electronic Arts

01-08-2008, 12:07 PM	#20 (permalink)
zigs00 Rookie Join Date: Jul 2008 Posts: 7	Sorry been on holiday, so havent been able to reply. I don't know what phone number, just anyone who can sort out my voucher for me! There's seems to be a lot of EA members posting on these forums, can none of you guys help out at all!?

02-08-2008, 07:16 PM	#21 (permalink)
evilweevle Rookie Join Date: Apr 2008 Posts: 8	OH my god! it sounds like someone is having almost the same problem that im having! my drum pads have recently broken, and while they still work, you can actually hear the plates under the rubber skin cracking occassionaly while im playing it, and i figure that they arent really meant to break like that, i havent been hitting them very hard as theres no need, and i know lots of other people have had the same problem as well. so ive tried using the EA customer support thing to get them fixed, and they referred me to the place of purchase (play.com), so i gave them a call, and was then told that they only offer a 28 day warranty on them, and that i would have to refer them to the manufacturers for a replacement. so ive sent EA several emails, all of them with the same automated response of 'go to the EA customer support website' which obviously always refers me to the place of purchase! one of the emails wasnt even for the UK site, theyd just sent the US one to me, and when i actually thought i was getting somewhere (like putting in my address and details) i then had it thrown back in my face saying 'this service is only available in Northern America' even though it had just previously asked me to show my country on an dropdown menu (and yes the UK was on that list) its extremely infuriating to be having to go to this much trouble when all i want is a replacement drumpad set, im not trying to rip anybody off, it just seems that most people who work in tech support call centres have no idea what theyre talking about. Microsoft are exactly tthe same as i recently had some trouble with them as well regarding my 360. I would love to know what the phone number was that you rang to get your fault reference number as that is something that the woman on the phone at play.com mentioned to me, i just hope i can get it sorted soon because in 2 months time i wont be in the country to do it for a long long time!