Rock Band Uk = Faulty hardware stock??

serpream · 22-05-2008, 08:59 PM

Right, My Rock Band arrived today and all i can say is I am less than impressed.

Lets start with the drums. The peddle is randomly sensitive and only chooses to work if i stamp it with my entire body weight.
The far left red pad also needs to be full frontal punched to register.
Now the guitar actualy felt nice, strum is ultra sensitive. If I tilt the guitar at a slight angle it will strum automaticly though.
HOWEVER the overdrive tilt also does not work. Yep, this very issue that has been around since rock bands first release, and many many restocks. Even after UK delay and extra price it still does not work.

This has peeved me off beyond words. I am amazed how they can get away by constantly selling faulty stock, specialy when it has been delayed so dam long :/

I am starting to wonder if they even made any extra Units for the UK market and didnt hire a bunch of people to repack all the faulty units back into retail boxs.

If anyone has/will experience the same issues can they please reply to this thread so we can force EA to sort this out asap. Thank you.

EAUK_Omni · 23-05-2008, 08:19 AM

There's an FAQ here that may be of use to you: Game FAQ | RockBand.com

Scooper · 23-05-2008, 02:31 PM

What a joke. EA obviously doesnt care about quality at all. Just bout rakin it in

iapetus · 23-05-2008, 04:31 PM

Quote:

Originally Posted by Scooper

What a joke. EA obviously doesnt care about quality at all. Just bout rakin it in

I'd hoped we might at least get more reliable hardware for the extra money. Hope this is just an isolated problem, though I've got a nasty feeling it probably isn't.

Sumo · 23-05-2008, 04:50 PM

No, other people are having this problem as well.

Xbox 360 Drums wont sync

iapetus · 23-05-2008, 04:57 PM

Quote:

Originally Posted by sumo0506

No, other people are having this problem as well.

Xbox 360 Drums wont sync

Are you sure that's a technical problem and not just the drummer having a terrible sense of rhythm? :P

Sumo · 23-05-2008, 06:24 PM

It may well be

Rod3r1ck · 25-05-2008, 05:21 PM

I was reading a review off Amazon, and one of the customers well several have problems with their drum kit, I think its the yellow button which doesnt sync very well.

Deadcowboy · 28-05-2008, 07:55 PM

Im having problems too especially with the drum kit. The pads are far too in sensitive and require a major wack to register and also my bass pedal broke today like snapped off mid song and ive only had it 5 days. I am not impressed and someone needs to own up to this and replace my kit.

Scooper · 28-05-2008, 09:40 PM

I'm almost glad they put me off with the price cause from the sound of it, if i had got it i wouldnt beable to play it long and considering how much it does cost, well need i say any more???

SparcUK · 29-05-2008, 05:07 PM

I have a problem with my red pad but I don't for one second believe there has been a concerted effort by Harmonix or EA to ship known faulty, or refurbished, hardware to the EU. It's completely illegal and I don't think they would be under any illusions that they wouldn't get found out.

I do however believe it plausible that some vendors maybe shipping refurbed drum kits to consumers. However I think the more likely scenario is that the EU have received a lot of drum kits that have been sitting in warehouses for a long time. The main reason I think this is because my drum kit has the serial number ending in EL which were the first iteration of the drum kit released in the US which was renown for being faulty. It was replaced by the QM and more recently the SL - why then are the EU getting EL kits? Because they were manufactured some time ago and have been sitting there in storage until whatever issues which delayed RB coming to the EU were resolved.

If you want to see what drum kit you have then check out this link: Rock Band Drums Version Guide | RockBand Mods.net

Anyhoo, I've requested a replacement from EA as my red pad sucks. I'll see what response I get.

iapetus · 29-05-2008, 07:32 PM

Quote:

Originally Posted by SparcUK

However I think the more likely scenario is that the EU have received a lot of drum kits that have been sitting in warehouses for a long time. The main reason I think this is because my drum kit has the serial number ending in EL which were the first iteration of the drum kit released in the US which was renown for being faulty. It was replaced by the QM and more recently the SL - why then are the EU getting EL kits? Because they were manufactured some time ago and have been sitting there in storage until whatever issues which delayed RB coming to the EU were resolved.

Doesn't explain the complaints people have had on the Rock Band boards about the drums and guitars being clearly used (finger prints, marks on the pads etc.), though. And even if it's not a case of illegally selling used kit as new, it's just another sign of their lack of respect for the European market if they've been hoarding kits that are known to be faulty for our launch. After waiting 6 months you'd hope to be getting better quality and reliability, not being given the worst of the worst that they couldn't sell anywhere else.

But then, that's par for the course with EA it seems.

Scooper · 30-05-2008, 11:01 AM

disgusting

serpream · 30-05-2008, 11:07 AM

Thank you SparkUK for that link. It seems I have the QM and the exact issues that are discribed on the page. I will be contacting EA to fix it. As for the guitar I am slowly learning to bend my finger in a unatural way to hit the back button. Stupidly whoever designed these obviously did not do consumer testing cause peoples little finger natural aligns with the start button, so common sense and well practiced design would swap the back and start button to allow the easier option of overdrive without the mass slamming of guitar.

I am going to contact play.com and simply request a refund and wait for Guitar Hero 4 drumkit.

Thank you for the replys and help.

Scooper · 31-05-2008, 10:40 AM

the sensible thing would of been for ea to make equipment that works. were they really expecting people to settle for faulty stock and not want replacements ??! Its just ludicrous

Mendrallus · 01-06-2008, 06:56 PM

Quote:

Originally Posted by Scooper

the sensible thing would of been for ea to make equipment that works. were they really expecting people to settle for faulty stock and not want replacements ??! Its just ludicrous

Yeah, the little common sense they had before seems to have just gone right out the window, but then this is EA we're talking about. At the end of the day EA just doesn't care about customer service.

Scooper · 01-06-2008, 08:01 PM

True. I wonder if when they were kids thats what they wanted to be when they grew up. " Mommy i want to be really rich and have everyone hate me and screw them over at every chance i get"

Remora Wraith · 04-06-2008, 10:21 AM

Yeah so my brother got some 360 drums and the red pad is almost totaly un-responsive and the others are seemingly intermitant, however when he went to take it back he was told that the shops aren't to take returns on the RB hardware andthat he has to contact EA direct to get it RMA'd. But on the support site for the UK it says to take it back to the retailer. Um what's going on?

Scooper · 04-06-2008, 11:53 AM

well unfortunately for what ever shop he bought it from, they are required by law and consumer rights to replace faulty equipment themselves. And that is a law not just me saying take it back. If the shop still refuses i recommend you email trading standards as its the shops responsibility to give u a replacement, then EAs resposibility to replace the shops faulty stock. Trust me. By saying return it to EA they are just trying to cut out the middle man and make u wait longer. As long as u have proof of purchase you should be fine

Remora Wraith · 04-06-2008, 12:10 PM

Oh I know legally they have to take it back, I just want clarification as to whether it is easier to return it straight to EA or if I should just go through the retailer, chances are it'll be a drum from the same batch or hardware if I go through the shop which I'd rather avoid to get a more recent hardware revsion (his one is EL). Unfortunatly I wasn't there when he went back, and 13 year olds aren't exactly intimidating to shop owners, especially the small independant ones who would rather not have to deal with returns etc. unlike big chains who hardly care and can return them in bulk.

Scooper · 04-06-2008, 01:38 PM

Thats quite understandable. The fastest method of replacing them would have to be through the shop because if you returned them through EA you're looking at probly 2 weeks before u get a replacement depending on how many returns they're getting (alot by the sounds of it)
In the end you shouldnt be worried about only being 13 cause what are they going to do to you? and its their legal requirement, so just stand up for urself and ur'll b alright

Remora Wraith · 05-06-2008, 09:17 AM

It's more that he just doesn't get taken seriously because he's young than being about confidence. In other news I managed to mostly fix it myself by losening the screws on the pad sensor encasements.

Scooper · 05-06-2008, 10:10 AM

Thats the problem it shouldnt be down to us to have to mod them or fix them ourselves

iapetus · 05-06-2008, 11:56 AM

Speaking of faulty hardware, I see the US has now turned on Harmonix because they've started enforcing the 60-day limit on warranties. Seems like the shoddy hardware quality is causing them serious PR issues on both sides of the Atlantic now.

Scooper · 05-06-2008, 03:48 PM

Quote:

Originally Posted by iapetus

Speaking of faulty hardware, I see the US has now turned on Harmonix because they've started enforcing the 60-day limit on warranties. Seems like the shoddy hardware quality is causing them serious PR issues on both sides of the Atlantic now.

Thank god its certainly taking them a long time. but then again the americans are pretty stupid

22-05-2008, 08:59 PM	#1 (permalink)
serpream Rookie Join Date: Jun 2006 Posts: 19	Rock Band Uk = Faulty hardware stock?? Right, My Rock Band arrived today and all i can say is I am less than impressed. Lets start with the drums. The peddle is randomly sensitive and only chooses to work if i stamp it with my entire body weight. The far left red pad also needs to be full frontal punched to register. Now the guitar actualy felt nice, strum is ultra sensitive. If I tilt the guitar at a slight angle it will strum automaticly though. HOWEVER the overdrive tilt also does not work. Yep, this very issue that has been around since rock bands first release, and many many restocks. Even after UK delay and extra price it still does not work. This has peeved me off beyond words. I am amazed how they can get away by constantly selling faulty stock, specialy when it has been delayed so dam long :/ I am starting to wonder if they even made any extra Units for the UK market and didnt hire a bunch of people to repack all the faulty units back into retail boxs. If anyone has/will experience the same issues can they please reply to this thread so we can force EA to sort this out asap. Thank you.

23-05-2008, 08:19 AM	#2 (permalink)
EAUK_Omni EAUK Staff Join Date: Oct 2006 Location: The Institute Posts: 2,466 Blog Entries: 7	There's an FAQ here that may be of use to you: Game FAQ \| RockBand.com __________________ Omni Community Co-ordinator Recently played: Battlefield Bad Company Xbox 360 Looking forward to: Red Alert 3, FIFA 09 Electronic Arts

23-05-2008, 04:50 PM	#5 (permalink)
Sumo EA Veteran Join Date: Dec 2005 Location: Sheffield, England Posts: 11,355 Blog Entries: 3	No, other people are having this problem as well. Xbox 360 Drums wont sync __________________

23-05-2008, 06:24 PM	#7 (permalink)
Sumo EA Veteran Join Date: Dec 2005 Location: Sheffield, England Posts: 11,355 Blog Entries: 3	It may well be __________________

28-05-2008, 09:40 PM	#10 (permalink)
Scooper Rookie Join Date: Apr 2008 Posts: 132	I'm almost glad they put me off with the price cause from the sound of it, if i had got it i wouldnt beable to play it long and considering how much it does cost, well need i say any more??? __________________

23-05-2008, 02:31 PM	#3 (permalink)
Scooper Rookie Join Date: Apr 2008 Posts: 132	What a joke. EA obviously doesnt care about quality at all. Just bout rakin it in

25-05-2008, 05:21 PM	#8 (permalink)
Rod3r1ck Rookie Join Date: May 2008 Posts: 73	I was reading a review off Amazon, and one of the customers well several have problems with their drum kit, I think its the yellow button which doesnt sync very well.

28-05-2008, 07:55 PM	#9 (permalink)
Deadcowboy Hi, I'm New! Join Date: May 2008 Posts: 1	Im having problems too especially with the drum kit. The pads are far too in sensitive and require a major wack to register and also my bass pedal broke today like snapped off mid song and ive only had it 5 days. I am not impressed and someone needs to own up to this and replace my kit.

29-05-2008, 05:07 PM	#11 (permalink)
SparcUK Hi, I'm New! Join Date: May 2008 Posts: 1	I have a problem with my red pad but I don't for one second believe there has been a concerted effort by Harmonix or EA to ship known faulty, or refurbished, hardware to the EU. It's completely illegal and I don't think they would be under any illusions that they wouldn't get found out. I do however believe it plausible that some vendors maybe shipping refurbed drum kits to consumers. However I think the more likely scenario is that the EU have received a lot of drum kits that have been sitting in warehouses for a long time. The main reason I think this is because my drum kit has the serial number ending in EL which were the first iteration of the drum kit released in the US which was renown for being faulty. It was replaced by the QM and more recently the SL - why then are the EU getting EL kits? Because they were manufactured some time ago and have been sitting there in storage until whatever issues which delayed RB coming to the EU were resolved. If you want to see what drum kit you have then check out this link: Rock Band Drums Version Guide \| RockBand Mods.net Anyhoo, I've requested a replacement from EA as my red pad sucks. I'll see what response I get.

30-05-2008, 11:01 AM	#13 (permalink)
Scooper Rookie Join Date: Apr 2008 Posts: 132	disgusting __________________

30-05-2008, 11:07 AM	#14 (permalink)
serpream Rookie Join Date: Jun 2006 Posts: 19	Thank you SparkUK for that link. It seems I have the QM and the exact issues that are discribed on the page. I will be contacting EA to fix it. As for the guitar I am slowly learning to bend my finger in a unatural way to hit the back button. Stupidly whoever designed these obviously did not do consumer testing cause peoples little finger natural aligns with the start button, so common sense and well practiced design would swap the back and start button to allow the easier option of overdrive without the mass slamming of guitar. I am going to contact play.com and simply request a refund and wait for Guitar Hero 4 drumkit. Thank you for the replys and help.

31-05-2008, 10:40 AM	#15 (permalink)
Scooper Rookie Join Date: Apr 2008 Posts: 132	the sensible thing would of been for ea to make equipment that works. were they really expecting people to settle for faulty stock and not want replacements ??! Its just ludicrous __________________

01-06-2008, 08:01 PM	#17 (permalink)
Scooper Rookie Join Date: Apr 2008 Posts: 132	True. I wonder if when they were kids thats what they wanted to be when they grew up. " Mommy i want to be really rich and have everyone hate me and screw them over at every chance i get" __________________

04-06-2008, 10:21 AM	#18 (permalink)
Remora Wraith Forum Junkie Join Date: Sep 2004 Location: Somewhere Age: 21 Posts: 4,591	Yeah so my brother got some 360 drums and the red pad is almost totaly un-responsive and the others are seemingly intermitant, however when he went to take it back he was told that the shops aren't to take returns on the RB hardware andthat he has to contact EA direct to get it RMA'd. But on the support site for the UK it says to take it back to the retailer. Um what's going on? __________________ We are sorry in the most sarcastic sense of the word.

04-06-2008, 11:53 AM	#19 (permalink)
Scooper Rookie Join Date: Apr 2008 Posts: 132	well unfortunately for what ever shop he bought it from, they are required by law and consumer rights to replace faulty equipment themselves. And that is a law not just me saying take it back. If the shop still refuses i recommend you email trading standards as its the shops responsibility to give u a replacement, then EAs resposibility to replace the shops faulty stock. Trust me. By saying return it to EA they are just trying to cut out the middle man and make u wait longer. As long as u have proof of purchase you should be fine __________________

04-06-2008, 12:10 PM	#20 (permalink)
Remora Wraith Forum Junkie Join Date: Sep 2004 Location: Somewhere Age: 21 Posts: 4,591	Oh I know legally they have to take it back, I just want clarification as to whether it is easier to return it straight to EA or if I should just go through the retailer, chances are it'll be a drum from the same batch or hardware if I go through the shop which I'd rather avoid to get a more recent hardware revsion (his one is EL). Unfortunatly I wasn't there when he went back, and 13 year olds aren't exactly intimidating to shop owners, especially the small independant ones who would rather not have to deal with returns etc. unlike big chains who hardly care and can return them in bulk. __________________ We are sorry in the most sarcastic sense of the word.

04-06-2008, 01:38 PM	#21 (permalink)
Scooper Rookie Join Date: Apr 2008 Posts: 132	Thats quite understandable. The fastest method of replacing them would have to be through the shop because if you returned them through EA you're looking at probly 2 weeks before u get a replacement depending on how many returns they're getting (alot by the sounds of it) In the end you shouldnt be worried about only being 13 cause what are they going to do to you? and its their legal requirement, so just stand up for urself and ur'll b alright __________________

05-06-2008, 09:17 AM	#22 (permalink)
Remora Wraith Forum Junkie Join Date: Sep 2004 Location: Somewhere Age: 21 Posts: 4,591	It's more that he just doesn't get taken seriously because he's young than being about confidence. In other news I managed to mostly fix it myself by losening the screws on the pad sensor encasements. __________________ We are sorry in the most sarcastic sense of the word.

05-06-2008, 10:10 AM	#23 (permalink)
Scooper Rookie Join Date: Apr 2008 Posts: 132	Thats the problem it shouldnt be down to us to have to mod them or fix them ourselves __________________

05-06-2008, 11:56 AM	#24 (permalink)
iapetus Rookie Join Date: Apr 2008 Posts: 114	Speaking of faulty hardware, I see the US has now turned on Harmonix because they've started enforcing the 60-day limit on warranties. Seems like the shoddy hardware quality is causing them serious PR issues on both sides of the Atlantic now.