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Old 18-06-2008, 09:40 PM   #1 (permalink)
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Default Can't Install Mass Effect on Vista x64

Hi,
I'm trying the past week to install the game on my Vista x64 system with Hebrew support (AMD 64 4400+ x2, GeForce 8800 GT, Creative SoundBlaster X-Fi Extreme gamer).
I've tried everything and I'm experiencing all the trouble mentioned in the US forum of the game.
My problems are as followed:

1. I experience the XML error "Switch from current encoding to specified encoding not supported. Line 1, Column 40 in inter XML settings." Every time I try to activate both the autorun, the configuration tool and the MassEffectLauncher.exe

2. Also I can't install using the setup.exe because it crushes right after I choose express\custom install in the setup wizard. In this case using the "setup.exe /logging" the install log file end without an error right after the install type section:
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Mass Effect v1.03.0.26 installer ran
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Parameters called with: /logging
Creating C:\Users\Asaf\AppData\Local\Temp\MassEffectTemp\
Copying G:\Setup.exe to C:\Users\Asaf\AppData\Local\Temp\MassEffectTemp\In staller.exe
Installing C:\Users\Asaf\AppData\Local\Temp\MassEffectTemp\un rar.dllInstalling C:\Users\Asaf\AppData\Local\Temp\MassEffectTemp\Ga meuxInstallHelper.dll
Removing mutexs
running 'C:\Users\Asaf\AppData\Local\Temp\MassEffectTemp\I nstaller.exe' '/src=G:' /logging
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Mass Effect quit
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Mass Effect v1.03.0.26 installer ran
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Parameters called with: "/src=G:" /logging
Called with a source directory, going to full installer.
source dir = G:
Detected OS: Vista
Language returned: 1037
User Locale Code: 1033.
User Locale Name: English.
Language not specified, doing selection box
Found: 'installmanifest_en.ini', Adding to lang select
Found: 'installmanifest_fr.ini', Adding to lang select
Found: 'installmanifest_de.ini', Adding to lang select
Found: 'installmanifest_it.ini', Adding to lang select
Found: 'installmanifest_es.ini', Adding to lang select
Showing language Select
Result: 1033
Language selected: 1033 - en
User admin status: Admin
Game Build: 14184
Size required by installer: 10354362
Fudged size required by installer: 10454362
Localize the C:\Users\Asaf\AppData\Local\Temp\nsy63D3.tmp\Expre ssDialog.ini file.
Localize the C:\Users\Asaf\AppData\Local\Temp\nsy63D3.tmp\Short cutsDialog.ini file.Welcome page init (page 1)
License page init (page 2)
Running CD Key prompt
Result: 0
Express page init (page 3)
Display the express page.
State change: 2
State change: 0
State: success
Express var: 0
DirSelect page init (page 4)
DirSelect setup page
DirSelect display

In the US forum there are instructions on manual installation procedure but I can't use that because of the XML error.
all so I dont use UAC & i've run it all in "run as administrator" option.

Please someone help me install this game.

Thanks.

Last edited by Falcon23; 18-06-2008 at 09:56 PM.
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Old 19-06-2008, 10:16 AM   #2 (permalink)
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Have you contacted our Support Team about this (via the Contact Us tab, from the Support Centre (link)?

If you haven't, I'd recommend that you do. as they are better equipped to provide technical support.

Phenom
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