Problems with head-to-head online match-ups? *Read This*

[EA_PWride]

Hi everyone,

I have been asked to try and compile some specific information from you if you are having trouble connecting to other people and finding matches in the online head-to-head mode.

Could you please list the following for me so I can create a report and send it back to the FLT and Online guys over in Canada.

Thanks

- Gamertag / PSN ID

- Platform

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs)

- What modem / router are you using with make, model and firmware update number where possible

- Location (country and city)

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams)

- What time of day does this happen the most

[Kingjed(PS3)]

- Gamertag / PSN ID Kingjed

- Platform PS3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) BT UNLIMITED TOP OPTION IS IT OPTION 3

- What modem / router are you using with make, model and firmware update number where possible netgear dgn2000

- Location (country and city) Cheshire Barnton (NEAR NORTHWICH)

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams)

before team selection is allowed by oponent, takes about 30 sec to 1min to 90 seconds before error is "game session no longer available" also cannot play any friends get this same error

- What time of day does this happen the most tbh all the time but can be worse in the evenings...... SORRY I TAKE THIS BACK ON NOW 2PM AND I CANT CONNECT TO ANYONE "Game Session No longer Available " staring me in the face at 2pm so i get this error anytime of the day now

[usherftw]

- Gamertag / PSN ID Usherftw

- Platform Xbox 360

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) Sky 2mb

- What modem / router are you using with make, model and firmware update number where possible NETGEAR sky62048??

- Location (country and city) England, Sheffield

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams)

Ranked pro match... Game session is no longer available after waiting a while to connect, or sometimes it loads up with all the users in and i select side and for some reason my GT comes up as someone elses and then shortly after i get game session no longer available.


- What time of day does this happen the most For me its 5pm-11pm when i'm home from work, and i don't bother trying at weekends anymore.

[Ryzee25]

- Gamertag / PSN ID
Ryzee25

- PlatformPS3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs)bt option 2 or something ?

- What modem / router are you using with make, model and firmware update number where possible Bt Home Hub

- Location (country and city) Scotland + Aberdeen

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams) Head to head ranked play(1v1) before team selection the annoying(game session no longer available)

- What time of day does this happen the most Whenever i play really!

[ImportFreak9]

Hi everyone,

I have been asked to try and compile some specific information from you if you are having trouble connecting to other people and finding matches in the online head-to-head mode.

Could you please list the following for me so I can create a report and send it back to the FLT and Online guys over in Canada.

Thanks

- Gamertag / PSN ID
ImportFreak9

- Platform
Ps3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs)
Hood Canal Communications/ Dynamic IPs 10 meg

- What modem / router are you using with make, model and firmware update number where possible
Belkin N150

- Location (country and city)
USA, Shelton, Washington

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams)
Error message - Your game session has timed out
When - On the team select after it asks me to update the squads
This occurs in any Head to Head option (both Head to Head online and FIFA Interactive World Cup) I am able to play Pro Championship mode.

- What time of day does this happen the most
All the time!

[bigbiffa]

Thanks

- Gamertag / PSN ID- bigrab

- Platform- fifa10/ps3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) o2 broadband up to 8mb download speed(download speed 3.18 upload 0.83mb) tried both static and dmz

- What modem / router are you using with make, model and firmware update number where possible- thomson speedtouch585, software release-7.4.20.4. software variant- e.j. bootlloader version-1.0.0 . product code-36588280. board name CANT-P
Product Name:TG585v7
- Location (country and city)

dunfermline,fife,scotland

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams) on team select screen i get"game session no longer available" when away team 5-10secs , home team longer but usually get game when playing 1v1 ranked, all other online features ok

- What time of day does this happen the most[/QUOTE]
always!

[PazziFIFA09]

- Gamertag / PSN ID PazziFIFA09

- Platform PS3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) Up 380 kbits down 5.2 Mbits

- What modem / router are you using with make, model and firmware update number where possible Linksys

- Location (country and city) USA, McAllen, TX

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams) Ranked, Unranked and Lobby same error "game session no longer available" I can see the other players PSN ID but we never connect.

- What time of day does this happen the most anytime

[AyrshireCSC]

Originally Posted by EA_PWride

Hi everyone,

I have been asked to try and compile some specific information from you if you are having trouble connecting to other people and finding matches in the online head-to-head mode.

Could you please list the following for me so I can create a report and send it back to the FLT and Online guys over in Canada.

Thanks

- Gamertag / PSN ID - AyrshireCSC

- Platform - PS3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) - BT Broadband, 8mb, Static Ip(but have tried dmz and dynamic as well) Up 448KBPS, Down 4.8MB per second

- What modem / router are you using with make, model and firmware update number where possible -BT Homehub V2.0, firmware 8.1.h.j Type A

- Location (country and city) - Stevenston, Scotland

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams) - Appears on ranked head to head matches in the vast majority of attempts to connect. It stops at the team select screen and players are unable to select a team(if away team), then it comes up Game session no longer available. It also comes up in any 1v1 matches ranked or unranked and again I'd say 90% of the time I can't connect. Team play works fine though.

- What time of day does this happen the most - Seems worse between 6pm-11pm.

As above.

[OandresQ]

I have been asked to try and compile some specific information from you if you are having trouble connecting to other people and finding matches in the online head-to-head mode.

Could you please list the following for me so I can create a report and send it back to the FLT and Online guys over in Canada.

Thanks

- Gamertag / PSN ID
Oandresq

- Platform
PlayStation3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs)



- What modem / router are you using with make, model and firmware update number where possible
Linksys, WPN311 RangeMax(TM) Wireless P?

- Location (country and city)
Chicago, USA

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams)
After going on head to head, ranked match, before team selection. "game session no longer available" or "your opponent has left the match".. this happens like 30 seconds after waiting for the teams.. it like freezed during this screen.

- What time of day does this happen the most
Every single time.. have to try up to 5 times before i get a game going

[cookstarz]

Gamertag :c00kz
- Platform xbox

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) supanet 8 mb?

- What modem / router are you using with make, model and firmware update number where possible :edimax

- Location (country and city):london, england

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams) :your connection has been lost! just after i score a goal when the other guy kicks off

- What time of day does this happen the most: happend 4 times at about 8 pm

[killerford89]

Not had any problems at all, to be honest it's really fast

[Fodder007]

- Gamertag / PSN ID Fodder007

- Platform PS3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) Be Broadband, 24Mb Down 1.5Mb Up, unlimited, static IP

- What modem / router are you using with make, model and firmware update number where possible Bebox Wireless Router

- Location (country and city) Manchester, UK

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams) ranked and unranked head to head, play a friend head to head, it finds a team, shows their PSN ID but never gets as far as showing me the team they are using before giving me an error, will check the exact message later, occurs 100% of the time

- What time of day does this happen the most All times of day

[DFringe001]

- Gamertag / PSN ID - DFringe

- Platform - PS3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) - BT Broadband, 10mb, Static Ip Up 400KBPS, Down 4.2MB per second

- What modem / router are you using with make, model and firmware update number where possible -BT Homehub V2.0, firmware 8.1.h.j Type A

- Location (country and city) - Derbyshire, England

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams) - Appears on ranked head to head matches in the vast majority of attempts to connect. It stops at the team select screen and players are unable to select a team(if away team), then it comes up Game session no longer available. It also comes up in any 1v1 matches ranked or unranked and again I'd say 90% of the time I can't connect. In team play, sessions I create can't be seen by my PS3 Friends and vice versa sessions created by them can't be seen by me (in the team play online lobbies)

- What time of day does this happen the most - Bad most of the time.

[Chewie696]

- Gamertag / PSN ID = Chewie696

- Platform = PS3

- What ISP are you with = Bredband 2
what package = up 10Mbit/s
down speed = 100Mbit/s
transfer limits = No limit
static or dynamic = Dynamic

- What modem / router are you using = only 3Com switch i have 5 dynamic IP from my ISP we dont have to use modem, LAN cable is connected directly to wall outlet.


- Location (country and city) = Sweden/Helsingborg

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams)
= Game session no longer available . when i play head to head , sometimes it drops before match starts when you select team , mostly it drops after the game has started it can be after 1 min. after first halv .. its randoom.
=Connection to EA server has been lost ..somthing like that,dont remember exctly the words after Game session no longer available when i drop back to arena.
- What time of day does this happen the most = all the time

[stupify74]

- Gamertag / PSN ID stupify74

- Platform PS3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) BT Broadband, U/L 230KBPS, D/L 1.97MBPS, No Limit, Static IP

- What modem / router are you using with make, model and firmware update number where possible BELKIN N+ F5D8636-4 v1, latest Firmware can't remember No. Using Ethernet cable

- Location (country and city) Arbroath, Scotland

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams) Goes to Download team selection then hangs and no option to connect to oponent in league mode, can see ping ( 3 bars in most cases) but still no option to connect to opponent or chose team in lobbies

- What time of day does this happen Always

[cerealforeal]

- Gamertag / PSN ID cerealforeal

- Platform PS3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) Comcast, broadband, average: 8mb up/1.7mb down

- What modem / router are you using with make, model and firmware update number where possible Wireless, Linksys WRT54G

- Location (country and city) Houston, Texas

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams) "The EA servers are not available at this time. Please try again later."

- What time of day does this happen Always

[Feliziano]

- Gamertag / PSN ID - Feliz75

- Platform - PS3 in a DMZ/Port forward; NAT2

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) -

Embarq Broadband (formerly Sprint DSL) ; Dynamic IP; .9mbps up/5mbps down speed; ping is 12ms



- What modem / router are you using with make, model and firmware update number where possible -

Tried to connect with and without the Router attached.
Broadband Modem - Embarq Zyxel 660R ASDL modem
Wired router - Trendnet TW100 S4W1CA Ver F latest firmware


- Location (country and city) -

Minnesota, USA


- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams) -

Appears on ranked head to head matches in the vast majority of attempts to connect. It stops at the team select screen and players are unable to select a team(if away team), then it comes up Game session no longer available. It also comes up in any 1v1 matches ranked or unranked and again I'd say 95% of the time I can't connect. I bet I have only connected to 20 online games in the past 2 weeks. Team play works fine though but I did experience a couple disconnects also.
I did notice on the head to head games I did get connected to, my latency was just 1 'red bar', but when I'm in a lobby trying to find a game I have a latency of '3-4 full green bars'.


- What time of day does this happen the most -

Tried to connect early morning, noon, evening and after midnight.

[Adzer2]

- Gamertag / PSN ID - Adzer2

- Platform - PS3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs)

NTL - 3MB dl, 1MB up

- What modem / router are you using with make, model and firmware update number where possible

- Belkin F5D8233-4v3(01) - Firmware 3.01.10

- Location (country and city)

-Dublin, Ireland

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams)

Ranked matches 1 vs 1 only has issue, no problems with Pro clubs. have only been able to connect to a match once and that lost connection, every other time getting "session no longer available".


- What time of day does this happen the most

Anytime
__________________

[_oOGarmishOo_]

- Gamertag / PSN ID - garmish

- Platform - Xbox360

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) - Uninett AS

- What modem / router are you using with make, model and firmware update number where possible - Not using modem, using CNet switch, and LAN cable straight into wall outlet.

- Location (country and city) - Norway/Oslo

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams) - When playing online ranked match, I get "this game session is no longer available" when on the team selection screen. Get this 50% of the time.

When being invited by friends, the same happens, about 50% of the time.

When inviting friends, game freezing on the team selection screen. Says "waiting for opponent" and my friends get the "game session no longer available"

- What time of day does this happen the most - I usually play evenings and late nights (GMT +1) and as I said it happens to about 50% of the games.

[Kingjed(PS3)]

looks like more than BT broadband here and other countries!!!

EA THANKYOU FOR LOOKING AT THIS MUCH APPRECIATED!!!

[JimmyDingle]

- Gamertag / PSN ID - JimmyDingle

- Platform - Ps3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) - Virgin Media 10mbps/512kbps, Uncapped, dynamic IP

- What modem / router are you using with make, model and firmware update number where possible - Netgear Router - Not sure of the model but its just a standard router, I use it wired but it has wireless function. Also it has the latest firmware.

- Location (country and city) - England, London

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams) - When I try to do a head to head match most of the time it puts me in with a user but neither of us can change teams and after a minute it says "Game session no longer available"

- What time of day does this happen the most - Whenever I play it

[Stix24]

We need the "my location" search setting back!

[cool_redmanc]

- Gamertag - cool_redmanc

- Platform - PS3

- ISP - BT option 3 - I have static IP for my PS3 and DMZ to that IP

- BT Home hub (white one)

- Location England - Lincolnshire

- "Game session no longer available" at the team selection screen, doesnt matter where you go from, lobby, quick ranked or invite.

The home team can select their team but the away team has to wait for the connection. Then after 10-20 seconds it will go "game session no longer available" happens too often to care about the exact ratio

- What time of day does this happen the most - All day

[bigbiffa]

Originally Posted by Kingjed(PS3)

looks like more than BT broadband here and other countries!!!

EA THANKYOU FOR LOOKING AT THIS MUCH APPRECIATED!!!

yeah,cheers EA, will be more grateful if you sort it tho!

[weikun81]

Thanks EA for this Feedback thread!

- Gamertag / PSN ID - Weikun81

- Platform - Ps3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) - Starhub 8mbps/718kbps, dynamic IP

- What modem / router are you using with make, model and firmware update number where possible - LinkSys Router - wireless router

- Location (country and city) -Singapore , Asia

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams) - During a head to head match selection screen, it puts me in with another user but neither of us can change teams and after a minute it says "Game session no longer available"....occurs VERY OFTEN NOW! Happened only 10% of the time with FIFA 09.

- What time of day does this happen the most - Whenever I play it