Problems with head-to-head online match-ups? *Read This*

[Fodder007]

Originally Posted by MztikalAce

what i dont understand is how comes playing via online team play/club/virtual pro ranked has no problems at all.

Yeah, clubs works fine since the patch.

[gcooley]

Same problem as others.

There are 2 messages the one I see mostly is "Game session no longer available" but the second one is "Your opponent has left the match"

It appears that there is something wrong in the match making. It assumes we can connect when clearly we cant.

It takes about 15 attempts to find a game. And then usually its against some idiot. Throughly depressing way to spend an evening. Its worse than clubs last year in that respect.

[Kingjed(PS3)]

fill in the form mate

- Gamertag / PSN ID

- Platform

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs)

- What modem / router are you using with make, model and firmware update number where possible

- Location (country and city)

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams)

- What time of day does this happen the most

[gcooley]

Originally Posted by Kingjed(PS3)

fill in the form mate

please......

I have emailed David and Mike Directly about this mate but to make you happy i will duplicate that information.....

- PSN ID: gcooley66 or bbb2gc

- Platform: Playstation 3 Firmware latest

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs): BT top service but with a maximum for my connection 1.6mg

- What modem / router are you using with make, model and firmware update number where possible: Some rubbish Homehub 1

- Location (country and city): Uk, Huntingdon Exchange

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams)

"Game session no longer available" - "Your opponent has left the match"

- What time of day does this happen the most: Its not time related. It appears however the later I play the less frequently it happens (say 1 in 5 i can play vice 1-10)

I would guess this is because I am playing more "hardcore" FIFA gamers who would of taken steps to ensure that the right ports are open etc.

[EA_PWride]

Hi, thanks to everyone that has provided their configurations. This has now been escalated and we will be attempting to get hold of some of the routers giving problems and see if we can directly replicate and understand this a bit better.

For all those that have posted, I would ask that you PM me your email addresses (if you want to) so that we have the option to potentially start 1-to-1 dialogue and gain additional details or ask you to test specific things.

Thanks

[Fodder007]

Originally Posted by EA_PWride

Hi, thanks to everyone that has provided their configurations. This has now been escalated and we will be attempting to get hold of some of the routers giving problems and see if we can directly replicate and understand this a bit better.

For all those that have posted, I would ask that you PM me your email addresses (if you want to) so that we have the option to potentially start 1-to-1 dialogue and gain additional details or ask you to test specific things.

Thanks

Thanks for taking this more seriously now. I am bit miffed as to why a game should be causing problems for specific router setups and is not just designed to work globally for everyone. It is only Fifa10 that causes the problems, no other games, not the PSN and not Fifa09 so surely it is something in the game programming and not the user setup that is the problem. However, if discussing the individual setup helps you to determine the problem with the Fifa10 coding, following which you will release a patch to fix the problem (which you will wont you?), then I'm sure we're all happy to help.

I have to wonder how many other people this affects that don't post on these forums. This thread alone has identified the problem as being global and affecting both consoles.

[Kingjed(PS3)]

done

[TeddyBear23]

I also send an PM with my email adress ! i m looking forward to solve this !

[Phaugen]

- Gamertag / PSN ID; Phaugen

- Platform; Playstation 3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs); I don't know

- What modem / router are you using with make, model and firmware update number where possible; Jensen AirLink 6954

- Location (country and city); Norway and Gjøvik

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams)

- What time of day does this happen the most; All the time

[uderzo13]

amertag / PSN ID; uderzo13

- Platform; Playstation 3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs); I don't know

- What modem / router are you using with make, model and firmware update number where possible; Thomson tg787

- Location (country and city); Portugal , Lisbon

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams)

- What time of day does this happen the most; Always

[remote72]

- Gamertag / PSN ID

remote72

- Platform

PS3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs)

ISP: BT
Package: unsure
Download:7616
Upload: 448

- What modem / router are you using with make, model and firmware update number where possible

BT Homehub, latest firmware

- Location (country and city)

England, London

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams)

I just have problems connecting to people in ranked games - I connect to approx 1 in 5

- What time of day does this happen the most

all day

[Kingjed(PS3)]

HEY EA i got fifa 09o working ok and then after fifa 10 came out it started with same issue

now look what i found you had same issues with fifa 08 different folk xbox and ps3 also same thing all other games ok not fifa 09 did you fix it then it broke again>

???

"This Game Session Is No Longer Available"

[Kingjed(PS3)]

"This Game Session Is No Longer Available"

lookslike you had it before ea^^^^^

did you fix it then it broke again???? only reason i ask is my fifa 09 was fine untill this started on fifa 10 now fifa 09 id doing the same thing as my fifa 10

[jyster]

- Gamertag / PSN ID - jyster

- Platform - Ps3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) -Bt broadband option 1 connection speed download 2.3Mbps connection speed upload 177.9kbps i think static how do i tell

- What modem / router are you using with make, model and firmware update number where possible - BtHomeHUB2-GW7M latest update

- Location (country and city) -Scotland, Glasgow

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams) - During a head to head match selection screen, it puts me in with another user but neither of us can change teams and after a minute it says "Game session no longer available"....occurs VERY OFTEN NOW! and even when trying to invite some if my friends from my friend list

- What time of day does this happen the most - anytime

[irishawk]

Gamertag / PSN ID- Irishawk

- Platform - X360

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) Sunflower broadband 50mbps download/1mb up

- What modem / router are you using with make, model and firmware update number where possible Netgear

- Location (country and city) USA, Kansas City

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams) Game session no longer available yet i can c the gamertag of who i should be playing against and i am able to scroll through teams but if press A nothing happens

- What time of day does this happen the most- all day every day!

[heymid]

- Gamertag / PSN ID: heymid

- Platform: PSP (Playstation Portable)

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs): Telia download: 7 Mbit/s upload: 0.8 Mbit/s I have dynamic IP

- What modem / router are you using with make, model and firmware update number where possible: Modem: Zyxel P-660H-D1 Router: D-Link DI-624+ with the latest firmware (2.09)

- Location (country and city) Country: Sweden City: Visby

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams): I get the error message "A network connection error has occurred. Cannot connect to other player." 5-10 minutes into an online game.

- What time of day does this happen the most: Every day, every time. Time does not matter. For the past 2 days I have been able to play all the way through an online game 2 times.

[Camdog2007]

- Gamertag / PSN ID: camdog2007
- Platform: PS3

- What ISP are you with: Be (www.bethere.co.uk)
- What package: Be Pro
- Up / down speed limits: 2mb Up / 8mb Down
- Transfer limits: Unlimited
- Static or dynamic IPs: Static

- What modem / router are you using: Be Box
- Make / model: Thompson Speedtouch (TG585v7)
- Firmware update number: 7.4.20.3

- Location (country and city): England, Middlesbrough


- The game mode: Ranked Online

- The error message you receive when trying to find or connect to a game: The game session is no longer aviliable / Your opponent has left the match

- How often this occurs: 80% of the time

- How long before this appears: between 5 to 15 seconds on the team select page

- What time of day does this happen the most: Not time specific, entirely random.

NOTE (IMPORTANT!): If I choose a custom ranked match this happens MUCH LESS, about 20% of the time and if I CREATE a custom ranked match, it happens about 10% of the time!

Thanks.

[AyrshireCSC]

EA-Pwride, I just read your post on the devs threads where you say that it appears that one player "backs out" of games. Ok, I can accept this happening once or twice, but 4 out of 5 matches?

Plus the issue of being unable to play friends kind of crashes the "impatience" idea. I have sat on the phone to people waiting to play. We have tried 10 times in a row....nothing at all. It seems that some people can connect to some people all the time, but can't connect to others at all.

Strangest thing is that Team play works fine!

[_oOGarmishOo_]

It's 100% not about people backing out of games. I'm in an online league and I can connect to 4 of the players, and we can connect all the time whenever we want. But the rest of the league I can't connect to. I've tried at least 30 times with one of them. Tried through the friends league, tried just inviting him on "play a friend", tried him inviting me in and outside the league. Nothing. We also tried to join a party first, but it said unable to join party, check internet connection to the one who was invited. It's not about people being impatient, it's not about routers etc. The game is somehow broken and you have to fix it.

[jcruz1989]

- Gamertag / PSN ID jcruz1989

- Platform PS3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs)

- What modem / router are you using with make, model and firmware update number where possible netgear 54 MPS wireless router wgr614 v5

- Location (country and city) United States, Palmdale, California

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams)

Before team selection is allowed by oponent, takes about 30 sec to 1min to 90 seconds before error is "game session no longer available" also cannot connect to any of my friends, they get this same error

- What time of day does this happen the most I get this all the time, I just keep on joining head to head matches till it finally connects with someone after like 15 20 minutes..i noticed i connect faster with german players..

[adri92_DsM]

- Gamertag / PSN ID: adri92_DsM

- Platform: Playstation 3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) : Telefonica 500 Kb up/3 Mb down, dynamic IP

- What modem / router are you using with make, model and firmware update number where possible: zyxel 550HW

- Location (country and city): Spain, Valencia

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams):

When I try to connet with a friend in a "mode online" to play a match, the screen stay in the teams selection, and after 1 minute, appear the error message "The season have been terminated", and return to the main menu. Which is the problema? We have all ports open, and activated the uPnP.


- What time of day does this happen the most : Every day I try to connect with my friend

PD: sorry with my english, I'm not speak it well.

[H3MS07]

- Gamertag / PSN ID; H3M-O

- Platform; Playstation 3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs); O2 BroadBand 8MB

- What modem / router are you using with make, model and firmware update number where possible; O2 Wireless Box II ( Thomson)

- Location (country and city); UK

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams) - Cannot select a team on all online game modes. After a certain period of time Game Session not available message appears. Sometimes I find the game to be a bit jerky/laggy which I never found when playing this game on xbox live.


- What time of day does this happen the most; All the time

[alexk9]

- alexthekid9

- PS3

- T-Mobile / 3G Broadband Unlimited Usage

- Huawei D100T

- Manchester, UK.

- At the team selection screen, I always get the message "Game session no longer available". I usually can't choose my team either, and neither can my opponent.

- All the time.

P.S. I also have PES 2010 and I have no problems with playing that online. Shame really, as it is a terrible game compared to FIFA 10.

[Iftakhar]

- Gamertag / PSN ID Iftakhar_Khan

- Platform PS3

- What ISP are you with / what package (up / down speed limits, transfer limits, static or dynamic IPs) Virgin, download speed 4mb, upload 0.5mb. umlimited, static

- What modem / router are you using with make, model and firmware update number where possible Belkin

- Location (country and city) Ilford

- What error message you receive and where; the game mode (ranked, unranked, lobby play etc), the error message you receive when trying to find or connect to a game, how often this occurs and how long before this appears (i.e. before the team select screen, on the team select screen being unable to select teams) "Game session no longer available" on all head to head matches. Occurs 9/10 times and on the team select screen.

- What time of day does this happen the most All the time

[Feliziano]

btw is this also happening with any of you who have a NAT1 setting?

even though i'm in DMZ, are the port numbers correct in the manual?
in my eyes, TCP 42100 is out of sequence with the rest of numbers, anybody else agrees?