From EA - A Progress Update

EA_Rom · 04-10-2009, 10:00 PM

As you know, there are currently a number of kinks in the online systems associated with FIFA 10. Game Face functionality on the Web is currently offline, while a fix to Live Season is currently being tested before that’s re-released to PS Store and Xbox Live. We’re also seeing some disconnection issues with EA servers in the game – while this isn’t affecting the vast majority of users, we’re working on it as a very high priority issue. The stability of the EASPORTS.com and EASPORTSFootball.com websites is also something we’re looking into, and while we do some features there (game stats, live friends status updates, for example) have also been disabled.

I’m afraid we’re not able to give you a solid ETA on the resolution to these issues just yet, but we’re making great progress and hope to be able to update you with details soon.

To give you an insight, all these issues are linked. Whether it’s Game Face, your game stats on the Football World website, or in-game disconnects… the root of these issues lies in massive demand during the FIFA 10 launch weekend causing some unexpected behaviour with technologies underpinning all these things. Whether it’s a video upload from the game, a quick match online, a Game Face generation or the delivery of a match result to a website, every individual action from every player runs across the same ‘wires’ and databases and it’s the management of all this activity that’s unexpectedly straining the system somewhat.

Exhaustive testing was conducted over months prior to release of course, but there’s never a completely fail-safe way of modelling the impact of a million real people turning up.

While that’s probably not what you want to hear right now (i.e. “It’s fixed! Enjoy!”), I do hope that gives you a bit of insight into what we’re working on. There are large numbers of people a lot cleverer than me dotted around the globe working on this literally 24 hours a day. Code is being deployed and new hardware being installed as I type. I’m very confident that it won’t be too long before these challenges around launch are behind us and we can look forward to a year of FIFA 10 and all its associated online features!

Keep an eye on the Football Live Team’s updates in the meantime, here: http://forums.electronicarts.co.uk/f...-flt-team.html

For Game Face updates specifically, check here: EA SPORTS Game Face Forum: EA Forums

x_BaD_HaBiTz_x · 04-10-2009, 10:06 PM

Thanks for the update!

E-LUFC · 04-10-2009, 10:18 PM

good to hear

will there also be a patch for in game faults been mentioned in the forum such as:

manager mode problems e.g. assistant coach and players leaving

2 players on one console freezing

goalkeeper rushing

thanks ea know your working really hard

lfcjake · 04-10-2009, 10:32 PM

Thanks for the update. To be honest though, I hope you guys concentrate on what is really wrong with the game, like Manager Mode, Online ranked matches disconnecting frequently, the gamertags above the players heads, camera angle online, the shooting, etc etc, instead of just fixing the gamerface thing.

EA_PWride · 04-10-2009, 10:37 PM

gameface and online ranked matches disconnecting are both connected as they operate from the same server farm, data exchange between the databases etc which is why the tech teams are looking at all elements involved.

As for the MM and other points, those have all been highlighted and the dev team made aware so once the server issues have been resolved I am sure we will get an update about what the plan is for those.

Ghost14 · 04-10-2009, 10:38 PM

Quote:

Originally Posted by E-LUFC

good to hear

will there also be a patch for in game faults been mentioned in the forum such as:

manager mode problems e.g. assistant coach and players leaving

2 players on one console freezing

goalkeeper rushing

thanks ea know your working really hard

Exactly. These are much more important issues. Sure, fixing Gameface would be nice and online connection issues are a must for those who actually play online, the offline things need major refining. For all the hype, MM seems to be a major disappointment this year.

jamiemanu1234 · 04-10-2009, 10:40 PM

lalala wait

killie_lad · 04-10-2009, 11:16 PM

please fix goalkeepers coming off their line and also when u dont have players in manager mode for reserves it will say undefined and if u select it the game freezes

EA_Rom · 04-10-2009, 11:19 PM

Quote:

Originally Posted by killie_lad

please fix goalkeepers coming off their line and also when u dont have players in manager mode for reserves it will say indefined and if u select it the game freezes

What we're working on now is online stability - that's a big priority. We have to make sure people can play the game properly - everyone, everywhere. However, we're already compiling your feedback on issues such as this and will respond to that when we can.

killie_lad · 04-10-2009, 11:24 PM

thanks for the respose i realise u guys cant do it all at once just putting it forward so in time u guys can maybe fix these problems

HelpingHandMate · 04-10-2009, 11:27 PM

so I guess the not recording of losses / wins in club mode is also connected to this?

killie_lad · 04-10-2009, 11:37 PM

Quote:

Originally Posted by HelpingHandMate

so I guess the not recording of losses / wins in club mode is also connected to this?

i hope so and will hopefully be fixed after the update

Jayk1976 · 04-10-2009, 11:38 PM

Yeah need a response also to the FIFA CLUB mode will the online fix, correct all the major club problems, the club feature is kind of important to a lot of us.

lordrolo1 · 04-10-2009, 11:42 PM

EA your rubbish.. fifa 09 was the best.. Fifa 10 is like its ugly brother that no one likes... heard of the saying.. if it aint broke... dont fix it??? I just hope it either grows on me or you sort it out by the time Ultimate Team comes along... if it comes along.. Is it comming along?

Hoshigakure · 04-10-2009, 11:46 PM

manager mode should be the priority imo. It's the main mode. =[

Hoshigakure · 04-10-2009, 11:53 PM

lol bob. Why is he working alone. EA you should appoint some people from this forum on the team, to make the game better.

Ben-87-uk · 05-10-2009, 12:00 AM

you say the vast majority are not disconnecting.....

Ive got roughly 100 friends on psn and 90 - 95% of them are constantly getting disconnected. Just because not every person getting disconnected hasnt reported it doesnt mean its a "minority".

EA is the biggest video games company in the world and one would assume EA have some the best computer programmers/technicans in world but they struggle run stable servers.

Not good enough...

hodenklopper · 05-10-2009, 12:05 AM

Quote:

Originally Posted by EA_PWride

gameface and online ranked matches disconnecting are both connected as they operate from the same server farm, data exchange between the databases etc which is why the tech teams are looking at all elements involved.

As for the MM and other points, those have all been highlighted and the dev team made aware so once the server issues have been resolved I am sure we will get an update about what the plan is for those.

Sounds too got to be true.

Ben-87-uk · 05-10-2009, 12:05 AM

Sad thing is there probably is only a handful of guys working on it if that, while the other highly paid employees enjoying there sunday doing whatever.

I can picture one of the EA staff ringing an EA programmer saying "we need you in work today, the fifa servers are disconecting hundreds of thousands of users" and his reply would be " haha tough, its sunday im spending my fat wages from fifa10, see you monday or when I can give a lalalala"

HoosierUSA · 05-10-2009, 01:06 AM

the hell with online. how about focusing on patching the game and manager mode. there are way too many bugs.

EA advertised how there were 50 updates to Manager Mode. Well looks like they can advertise the same thing next year cause i can find 50 more things screwed up.

st4rdog · 05-10-2009, 01:12 AM

Can't you disable match result emails? That must stress the system.

ManUman1690 · 05-10-2009, 01:14 AM

Good to see its getting worked on.

costa21 · 05-10-2009, 01:34 AM

Im glad you guys in the UK and About are play testing the game for us in NA, hopefully the patch will be out by OCt. 20. cheers

Stix24 · 05-10-2009, 01:36 AM

Bring back the 'My Country' lobby and the option to search for games within your country.

Why were these removed anyway?!?!?!?!

nvswog · 05-10-2009, 01:44 AM

they r tight

04-10-2009, 10:00 PM	#1 (permalink)
EA_Rom EA SPORTS Football World Join Date: Sep 2008 Location: Guildford, UK Posts: 240	From EA - A Progress Update As you know, there are currently a number of kinks in the online systems associated with FIFA 10. Game Face functionality on the Web is currently offline, while a fix to Live Season is currently being tested before that’s re-released to PS Store and Xbox Live. We’re also seeing some disconnection issues with EA servers in the game – while this isn’t affecting the vast majority of users, we’re working on it as a very high priority issue. The stability of the EASPORTS.com and EASPORTSFootball.com websites is also something we’re looking into, and while we do some features there (game stats, live friends status updates, for example) have also been disabled. I’m afraid we’re not able to give you a solid ETA on the resolution to these issues just yet, but we’re making great progress and hope to be able to update you with details soon. To give you an insight, all these issues are linked. Whether it’s Game Face, your game stats on the Football World website, or in-game disconnects… the root of these issues lies in massive demand during the FIFA 10 launch weekend causing some unexpected behaviour with technologies underpinning all these things. Whether it’s a video upload from the game, a quick match online, a Game Face generation or the delivery of a match result to a website, every individual action from every player runs across the same ‘wires’ and databases and it’s the management of all this activity that’s unexpectedly straining the system somewhat. Exhaustive testing was conducted over months prior to release of course, but there’s never a completely fail-safe way of modelling the impact of a million real people turning up. While that’s probably not what you want to hear right now (i.e. “It’s fixed! Enjoy!”), I do hope that gives you a bit of insight into what we’re working on. There are large numbers of people a lot cleverer than me dotted around the globe working on this literally 24 hours a day. Code is being deployed and new hardware being installed as I type. I’m very confident that it won’t be too long before these challenges around launch are behind us and we can look forward to a year of FIFA 10 and all its associated online features! Keep an eye on the Football Live Team’s updates in the meantime, here: http://forums.electronicarts.co.uk/f...-flt-team.html For Game Face updates specifically, check here: EA SPORTS Game Face Forum: EA Forums __________________ FIFA updates on Twitter: http://twitter.com/EArom Get the official FIFA 10 Podcast in the game, via iTunes or at EA SPORTS Football World.

04-10-2009, 10:32 PM	#4 (permalink)
lfcjake Rookie Join Date: Sep 2009 Age: 22 Posts: 142	Thanks for the update. To be honest though, I hope you guys concentrate on what is really wrong with the game, like Manager Mode, Online ranked matches disconnecting frequently, the gamertags above the players heads, camera angle online, the shooting, etc etc, instead of just fixing the gamerface thing. __________________ Xbox Gamertag: Jake JFT96 Playstation Network ID: lfcjake87

04-10-2009, 10:37 PM	#5 (permalink)
EA_PWride FIFA UK Community Manager Join Date: Sep 2009 Location: Guildford / Chesterfield Age: 25 Posts: 1,039	gameface and online ranked matches disconnecting are both connected as they operate from the same server farm, data exchange between the databases etc which is why the tech teams are looking at all elements involved. As for the MM and other points, those have all been highlighted and the dev team made aware so once the server issues have been resolved I am sure we will get an update about what the plan is for those. __________________ EA FIFA UK Community Manager EA Twitter: Twitter.com/EAUK_FIFA YouTube Channel: http://www.youtube.com/user/EAUKFIFA

04-10-2009, 11:16 PM	#8 (permalink)
killie_lad Rookie Join Date: Sep 2009 Posts: 38	please fix goalkeepers coming off their line and also when u dont have players in manager mode for reserves it will say undefined and if u select it the game freezes Last edited by killie_lad; 04-10-2009 at 11:20 PM.

04-10-2009, 11:42 PM	#14 (permalink)
lordrolo1 Rookie Join Date: Jun 2009 Posts: 212	EA your rubbish.. fifa 09 was the best.. Fifa 10 is like its ugly brother that no one likes... heard of the saying.. if it aint broke... dont fix it??? I just hope it either grows on me or you sort it out by the time Ultimate Team comes along... if it comes along.. Is it comming along? __________________

04-10-2009, 10:06 PM	#2 (permalink)
x_BaD_HaBiTz_x Rookie Join Date: Jul 2009 Location: England Age: 23 Posts: 339	Thanks for the update!

04-10-2009, 10:18 PM	#3 (permalink)
E-LUFC Hi, I'm New! Join Date: Oct 2009 Posts: 1	good to hear will there also be a patch for in game faults been mentioned in the forum such as: manager mode problems e.g. assistant coach and players leaving 2 players on one console freezing goalkeeper rushing thanks ea know your working really hard

04-10-2009, 10:40 PM	#7 (permalink)
jamiemanu1234 Forum Regular Join Date: Jun 2009 Posts: 518	lalala wait

04-10-2009, 11:24 PM	#10 (permalink)
killie_lad Rookie Join Date: Sep 2009 Posts: 38	thanks for the respose i realise u guys cant do it all at once just putting it forward so in time u guys can maybe fix these problems

04-10-2009, 11:27 PM	#11 (permalink)
HelpingHandMate Banned Join Date: Oct 2009 Posts: 24	so I guess the not recording of losses / wins in club mode is also connected to this?

04-10-2009, 11:38 PM	#13 (permalink)
Jayk1976 Rookie Join Date: Oct 2008 Posts: 36	Yeah need a response also to the FIFA CLUB mode will the online fix, correct all the major club problems, the club feature is kind of important to a lot of us.

04-10-2009, 11:46 PM	#15 (permalink)
Hoshigakure Rookie Join Date: Oct 2009 Posts: 170	manager mode should be the priority imo. It's the main mode. =[ __________________ Fifa10 Manager Mode bug list: 69 bugs and counting.

04-10-2009, 11:53 PM	#16 (permalink)
Hoshigakure Rookie Join Date: Oct 2009 Posts: 170	lol bob. Why is he working alone. EA you should appoint some people from this forum on the team, to make the game better. __________________ Fifa10 Manager Mode bug list: 69 bugs and counting.

05-10-2009, 12:00 AM	#17 (permalink)
Ben-87-uk Banned Join Date: Oct 2009 Posts: 35	you say the vast majority are not disconnecting..... Ive got roughly 100 friends on psn and 90 - 95% of them are constantly getting disconnected. Just because not every person getting disconnected hasnt reported it doesnt mean its a "minority". EA is the biggest video games company in the world and one would assume EA have some the best computer programmers/technicans in world but they struggle run stable servers. Not good enough...

05-10-2009, 12:05 AM	#19 (permalink)
Ben-87-uk Banned Join Date: Oct 2009 Posts: 35	Sad thing is there probably is only a handful of guys working on it if that, while the other highly paid employees enjoying there sunday doing whatever. I can picture one of the EA staff ringing an EA programmer saying "we need you in work today, the fifa servers are disconecting hundreds of thousands of users" and his reply would be " haha tough, its sunday im spending my fat wages from fifa10, see you monday or when I can give a lalalala"

05-10-2009, 01:06 AM	#20 (permalink)
HoosierUSA Rookie Join Date: Sep 2009 Posts: 101	the hell with online. how about focusing on patching the game and manager mode. there are way too many bugs. EA advertised how there were 50 updates to Manager Mode. Well looks like they can advertise the same thing next year cause i can find 50 more things screwed up. Last edited by HoosierUSA; 05-10-2009 at 01:10 AM.

05-10-2009, 01:12 AM	#21 (permalink)
st4rdog Rookie Join Date: Sep 2008 Age: 24 Posts: 176	Can't you disable match result emails? That must stress the system.

05-10-2009, 01:14 AM	#22 (permalink)
ManUman1690 Forum Regular Join Date: Jun 2005 Location: Northern Ireland Posts: 915	Good to see its getting worked on. __________________ http://www.youtube.com/watch?v=U2HWU...x=0&playnext=1

05-10-2009, 01:34 AM	#23 (permalink)
costa21 Rookie Join Date: Aug 2008 Location: Toronto Posts: 37	Im glad you guys in the UK and About are play testing the game for us in NA, hopefully the patch will be out by OCt. 20. cheers

05-10-2009, 01:36 AM	#24 (permalink)
Stix24 Forum Regular Join Date: Aug 2008 Posts: 797	Bring back the 'My Country' lobby and the option to search for games within your country. Why were these removed anyway?!?!?!?!

05-10-2009, 01:44 AM	#25 (permalink)
nvswog Banned Join Date: Aug 2009 Location: Australia Age: 26 Posts: 585	they r tight