Latest Ultimate Team Updates & Installation Assistance

[CharlieBongo]

Latest Update:

Sat March 28, 3pm PST / Sat March 28, 10pm GMT

PS3 and 360 USERS:
PS3 and 360 USERS:


We will be restarting the FIFA Ultimate Team servers at 10pm PDT/5am GMT. Downtime should not last longer than 1 hour.

In this update we are updating the search trading screen to filter by time remaining. This will also greatly optimize our search system and hopefully reduce many of the random bugs users have seen when the online database is overloaded.


Thanks for your patience!




End of update


Common Issues:

We are aware of the issues you're reporting, but can't respond to each and every one. They will be addressed one by one.

For those of you who can't run the game. Please ensure you have read and followed all the instructions in this post. If you still cannot run the game, confirm in your post that you've attempted to do the steps listed here.

X360 & PS3:
Update: Weds 25th March

Trading Tip!
While we are unable to sort the cards so you see the ones expiring soonest, did you realise that in the auction options is the option to have a 2 hour auction.

For some reason it is the last option in all the time choices (to the right of 5 days).

Since we all tend to make our bids late in an auction, I suggest we put all cards on at 2 hours, and then protect yourself with a starting bid price.



Previous Updates:

I buy cards but they don't arrive?
This is certainly due to the database not being connected when you buy.
So take these steps so you can be confident the database is there before you purchase.

• Exit UT mode.
• Re-enter UT mode.
• If you get the UT logo and enter the mode the database is there.
• If you get stuck on a dark screen with the arena in the background it is not, and in any case you can't now play UT.

Also go through the steps to buy another pack, and see if the checkout screen says they are FREE. The entitlement to the cards may still be valid so that is worth a look.


I get no coins or skill points after a match

• You will notice that these don't always get updated when you return to the arena.
• This means you have disconnected from the UT database. If you go to the trade search and make a search which comes back with an error rather than cards, you're off the database. At this point leave UT, sign out of your FIFA profile and then sign in again.
• If you can enter UT you are ok again, if it hangs on a dark screen with the arena in the background the database is down for everyone.

I start UT and then it is stuck on a black screen, buttons don't work but the camera is moving

• This means the servers are up but the database is down, so UT is unplayable.
• We're looking for a more graceful way of handling this.

No Ultimate Team option on the main menu of FIFA

• If the servers are down, you will not see Ultimate Team on the FIFA main menu. The option only appears if the EA servers are operational.

My Created Player vanishes
Update: A recent EA Locker fix should have made a big improvement to this issue.

• We are working on a fix but you have not lost him, the game is failing to load him.
• Your created player is stored in two places. One place holds his physical attributes, the other his playing skills.
• When your player vanishes, he still exists, he is just not being loaded when you enter UT. That is the bug we are looking to solve.
• If you create another player he will inherit the playing skills you made to the first player. So all the training cards you have played on him are not lost.

PS3 only:

Where do I buy Ultimate Team?
For PS3 users unsure of where to get the correct and compatible DLC

• FIFA UT compatible with BLUS30176 will be in the NA store
• FIFA UT compatible with BLES00314 and BLES00315 will be in the EU store
• FIFA UT compatible with BLlalala0071 will be in the Asia store.

X360 only:

My UT download stays as pending.

• Don't stay in FIFA when downloading, go out to the dashboard.
• The 360 XDK we're on will suspend downloads if it detects network activity, which in FIFA is the ticker news.

Day 1 - Marketplace Mistake

• The premium unlock key was not supposed to be visible to buy on Marketplace. It is now hidden but was not for some hours yesterday.
• So if you bought this key from Marketplace and your game does not unlock, please delete all your UT content including this key and get the UT DLC again, then run FIFA and play the mode.

UT Installation Steps:

If you can't run UT and it's not due to the servers being down, see latest status in the first part of this post, then take a look at these instructions to see if they help.

PS3 - UT Installation Steps:

1.Boot FIFA09
2.User is prompted to download the patch (Version 1.02)
3.Press <X> to download the patch. Patch will install automatically once downloaded.
4.Wait for FIFA09 to boot.
5.Advance to FIFA09 Main Menu.
6.Select ‘Ultimate Team’.
7.User is prompted to choose a language to download. Select any language and press <X>. NOTE: The text informs the user that FUT will be available the next time FIFA09 is restarted.
8.User is taken to the PSN Store where the DLC is available for zero cost.
9.Start the download.
10.When download finishes user receives a message informing that the download has completed – please install.
11.Press the <PS> button and choose ‘Quit Game’.
12.Return to the XMB --> Game.
13.Scroll down to “FIFA09 Ultimate Team – English’ and press <X> to install.
14.Wait for the DLC to install.
15.Reboot FIFA09.
16.Advance to FIFA09 Main Menu.
17.Select ‘Ultimate Team’.
18.User is shown the Intro video and then taken to the FUT Main Menu.
19.Follow Main Menu à Buy, Trade, Collect à PlayStation®Store
20.User is prompted to purchase the game or cancel. Select ‘Purchase’.
21.Advance past PSN legal screens to enter the PSN Store overlay.
22.User is prompted with the option to download the FIFA09 Ultimate Team Premium Unlock for a fee (price dependent on region).
23.Start the download.
24.When download finishes user receives a message informing that the download has completed.
25.Press <Circle> to back out to the FUT Main Menu.
26.Follow Main Menu --> Buy, Trade, Collect --> PlayStation®Store.
27.This time the user is not prompted to purchase the game. Instead they can see the card packs available to purchase via the PSN Store.
28.Press <Circle> to return to the FUT Main Menu.
29.Follow Main Menu --> Buy, Trade, Collect --> Trading.
30.User is able to access the Search, Trade Pile & View Trade Status features of the game now.
31.Game is now unlocked and all features are available to the user.

Troubleshooting Steps

Slow Download Speeds:

1.XMB --> Network --> Download Management.
2.User will see all active downloads.
3.There should only be one for FIFA09 Ultimate Team in the language you selected.
4.Any more than one is drastically slowing the download speed for all active downloads.
5.Canceling multiple downloads will reduce the time to download.


Some DLC Languages Aren’t Available:

1.This is because the game has detected that the language has been downloaded before and believes the user wants to download a different language.
2.The user is either currently downloading or has already downloaded the language that is missing.
3.Follow XMB --> Network --> Download Management to see if there are any downloads still active.
·If still active, wait for download to complete and follow steps 12 to 31 above.
·If the download had completed the XMB option ‘Download Management’ will not be seen.
o Follow XMB --> PlayStation®Network --> Account Management --> Transaction Management --> Download List.
o The user should see 1 or 2 items in this screen:
1.FIFA09 Ultimate Team – English (or other) 1370MB, and/or
2.FIFA09 Ultimate Team Premium Unlock 685KB.
o Select ‘FIFA09 Ultimate Team – English’ and press <X> to restart download.
o When download completes user receives a message informing that the download has completed – please install.
o Follow steps 12 to 31 above.

I have been charged for downloading the game but cannot play Ultimate Team:

1. The most important thing is that the Premium Unlock Key is assigned to user’s Online ID. Deleting it from your console will not mean you have to pay for it again.
2. Follow XMB --> Game --> Game Data Utility.
3. Press <X>.
4. Highlight the ‘FIFA09’ option and press <Triangle>.
5. Highlight ‘Information’ and press <X>.
6. Check the Size of this file:

If it is 33MB you have just the patch.
o Press <Circle> twice to back out to the XMB.
o Follow steps 12 to 31 above.

If it is ~1400MB you have the patch and the DLC.
o Press <Circle> once.
o Press <Triangle> once.
o Highlight ‘Delete’ and press <X>.
o Select ‘Yes’ to delete both the patch and the DLC.

o Boot FIFA09
o User is prompted to download the patch (Version 1.02)
o Press <X> to download the patch. Patch will install automatically once downloaded.
o Wait for FIFA09 to boot.
o Advance to FIFA09 Main Menu.
o Select ‘Ultimate Team’.

o User is prompted to choose a language to download.
o NOTE: User will not see the language of the DLC they originally downloaded. This is because the game has detected that the language has been downloaded before and believes the user wants to download a different language.

o If user wants original language they must press the <PS> button and quit to the XMB.
o Follow XMB --> PlayStation®Network --> Account Management --> Transaction Management --> Download List

o The user should see 2 items in this screen:
1. FIFA09 Ultimate Team – English (or other) 1370MB.
2. FIFA09 Ultimate Team Premium Unlock 685KB.

o Select ‘FIFA09 Ultimate Team – English’ and press <X> to restart download.
o When download completes user receives a message informing that the download has completed – please install.
o Return to the XMB à Game.
o Scroll down to “FIFA09 Ultimate Team – English’ and press <X> to install.
o Wait for the DLC to install.
o Follow XMB --> PlayStation®Network --> Account Management --> Transaction Management --> Download List
o Select ‘FIFA09 Ultimate Team Premium Unlock’ and press <X> to restart download.
o When downloaded, follow steps 15 to 31 above.



X360 UT Installation Steps:

Congrats to Besty__1 for doing this and getting it to work!

• Ensure user has a Xbox LIVE Gold membership.
• Ensure account has purchased the Premium Unlock key with MS points (to mimic real world users).

1. The most important thing is that the Premium Unlock Key is assigned to user’s Online ID. Deleting it from your console will not mean you have to pay for it again.
2. Enter the Xbox 360 Dashboard
3. Select ‘My Xbox’
4. Scroll right to ‘System Settings’
5. Select ‘Memory’
6. Select ‘Hard Drive’
7. Select ‘Games’
8. Select ‘FIFA09’
9. NOTE: DO NOT DELETE ANY FIFA09 SETTINGS – Personal Settings, Squads, Online Squads, Be A Pro etc etc
10. Highlight ‘FIFA09 Ultimate Team (1.5GB) and press <A>
11. Select ‘Delete’ and confirm ‘Yes, delete’
12. Highlight ‘FIFA09 Ultimate Team – Purchase’ (56KB) and press <A>
13. Select ‘Delete’ and confirm ‘Yes, delete’
14. Press <GUIDE> to bring up the 360 Guide
15. Go to ‘Settings’ tab
16. Select ‘Account Management’
17. Select ‘Yes’ to exit game
18. Select ‘Download History’
19. User should see two FIFA entries:
19.1 FIFA09 Ultimate Team Premium Unlock (108KB)
19.2. FIFA09 Ultimate Team – English (or other) (154GB)
20. Select ‘FIFA09 Ultimate Team – English (or other)’ and press <A>
21. User receives the message “You’ve already purchased this item & may have downloaded it before. Would you like to download this item now?”
22. Select ‘Download again’ and press <A>
23. Wait for download to complete
24. Press <B> once
25. Select ‘FIFA09 Ultimate Team Premium Unlock’ and press <A>
26. User receives the message “You’ve already purchased this item & may have downloaded it before. Would you like to download this item now?”
27. Select ‘Download again’ and press <A>
28. Wait for download to complete
29. Press <B> three times to return to Xbox Dashboard
30. Boot FIFA09
31. Enter ‘Ultimate Team’
32. Head straight to ‘Buy, Trade, Collect’ à ‘Xbox Marketplace’
33. User will be taken to the card pack purchase flow
34. User now has full access to the features of the mode for no additional cost



For reporting a problem:

Ok guys, this is how we need to report problems.

Description: What is your problem?

1. W hat console?
2. Where are you in the world?
3, What region is your FIFA disk from?
4. What is the code on the disk (PS3)?
5. What have you downloaded so far. The answers are one or more of: Patch, Ultimate Team DLC, the unlock key?
6. Where did you download each piece from?
7. What order did you download them (this is due to 1st party adding content incorrectly yesterday)?
8. Which region's store have you downloaded it from.
9. What is now happening to you when you run FIFA.
10. What is your gamertag / PSN persona?

We will try to help, but unless you clearly tell us all the information I ask for it will be really hard to help.

Also, we'll be looking for patterns in the problems reported. So don't expect us to solve your problem immediately. It might take 20 people to report problems before we can see a pattern that we can then investigate.

An example of a good looking answer that we can action would look like this, and please keep all your info inside one post to make it easy to find.

e.g.

I can't run the UT mode from within FIFA, it kicks me back to the main menu of FIFA.

1. 360
2. UK
3. UK
4. n/a
5. Patch, DLC
6. Patch was automatically applied, then downloaded the DLC from the option that is within FIFA.
7. Patch then DLC.
8. Europe
9. I choose the UT option in FIFA and it kicks me back to the main menu.
10. battyboy22

[asad112]

Xbox 360
Dallas, TX USA
North America
Downloaded the English Demo, and the unlock
Xbox marketplace
I start FIFA 09 fine, but I do not see any ultimate team option (the first time it froze on the screen where it showed all the world leagues)

*also note, i never downloaded the patch. i was never prompted to, and i am not able to find it anywhere on the market place.

[VILLAARMY]

I downloaded the update and gone on to the Ultimate Team page. The only two language options are for French of German. Im in the UK on a 360.

[Miccoli30SLB]

MS messed up, they released the UT DLC without patching fifa09 1st lol wait for the patch

[Larry10]

i have got the patch i can see UT in the main menu i go on that brings up the language i press x button to advance it goes back to that main menu

just got to wait till sony have it on the PSN store

[VILLAARMY]

Fair play, any ideas when that will be

[Larry10]

not a clue just a matter off waiting about for it

[Miccoli30SLB]

it seems that the problem with the 360 patch is the HDD cache.

do this and the patch will pop-up when u start fifa09

"Originally Posted by Edit
Go to memory highlight your HDD and press Y.

On the next screen press X,X,LB,RB,X,X, then press yes.

Put Fifa in and DL the new patch."

[Bubisch]

YES, Check this thread all who have the XBOX patch problems: Xbox 360 PATCH is available!

[VILLAARMY]

Is the patch the same as the update when you turn the game on? I got that.....

[Bubisch]

Originally Posted by VILLAARMY

Is the patch the same as the update when you turn the game on? I got that.....

Ye Update and Patch is the same thing 1.02 (atleast for PS3) is the version.

[VILLAARMY]

Well i got that and when i go to UT it only lets me select French or German.

[Miccoli30SLB]

Originally Posted by VILLAARMY

Well i got that and when i go to UT it only lets me select French or German.

with me it only has the English language, where is ur fifa copy from? france?

[VILLAARMY]

Nope, it's an English game and console!

[Zyaad27784]

1. PS3
2. Saudi Arabia
3. Singapore
4. BLAS 50071
5. Patch
6. Going to get it from the Asia store when the stores update and then I am going to play it on my European store.
7. Ultimate Team (when i chose my language) is returning me to the main menu...why?

[Wendigo7P]

1.PS3

2.UK

3,Europe

4.BLES - 00314 / EAX03806316D

5.I downloaded the update for the FIFA 09 and it came with the update.

6.Europe I presume, the download icon just appeared on the PS3 Main Menu screen when loading the Disk for FIFA 09 so naturally I wanted to update my game so I said yes.

7.There are no problems with FIFA 09 itself, but I have 1 option to choose the UK Language, but when i click it, it takes me back to the main menu . So looking forward to this.

[Bradley-Mayhem]

Originally Posted by Wendigo7P

1.PS3

2.UK

3,Europe

4.BLES - 00314 / EAX03806316D

5.I downloaded the update for the FIFA 09 and it came with the update.

6.Europe I presume, the download icon just appeared on the PS3 Main Menu screen when loading the Disk for FIFA 09 so naturally I wanted to update my game so I said yes.

7.There are no problems with FIFA 09 itself, but I have 1 option to choose the UK Language, but when i click it, it takes me back to the main menu . So looking forward to this.

the release in the psn store has not happened yet. you still need to download the release not just the update. thats been ps3's problem

[cnguyen876]

xbox360
united states

after i finished dl, everythign seems fine, but when it got to the selecting card section...after selecting a few cards...i select the next card it freezez up for a bit, then back to normal...but i can't select or add anymore, only give me the option (xbutton) but will no let me go any further (included trade). It does that everytime, the other two options would be discard it...for the rest of it. Which is what i dotn' want to do since it's my first and only pack. please help. SHould i just turn it off and start over?

[JAMIECOKERLFC]

ive updated it and iv'e brought the premium pack and downloaded the english version of ultimate team although i go to play it and it says im not signed in when i am and my ethenet cable might be out with is complete lalalala as im online...does anyone have the same problems with getting online onto fifa and can anyone help thanks......

[dugmorew89]

Originally Posted by JAMIECOKERLFC

ive updated it and iv'e brought the premium pack and downloaded the english version of ultimate team although i go to play it and it says im not signed in when i am and my ethenet cable might be out with is complete lalalala as im online...does anyone have the same problems with getting online onto fifa and can anyone help thanks......

Yep ive just had this exact problem and that's why i've come on the forums. I click ultimate team and it says something like 'make sure your ethernet cable is plugged in, you can not access any online features' and then it returns me to the main screen, i really wana play this as well. Sort it out EA!

[salv360]

jamiecokerlfc i have the same problem as you .downloaded everything ,start the game up and it clearly shows i'm signed in to the ea server so i click on the ultimate team option and it tells me i,ve lost connection to the ea server.sounds like an ea problem and not my connection .any one with any insight ?

[Crazy_Gwil]

....

[Crazy_Gwil]

....

[JAMIECOKERLFC]

The *** ea server wont even let me sign into fifa they are either fixing the problem (doubt it) or taking out ultimate team after ive already paid for it...im not paying for it again

[miguel5000000]

xbox 360
england UK
english disk
ultimate team DLC & unlock key
england

every time i try to get on it keeps saying connection to server has been lost. & i've tried over 20 times