PC Online problems after latest Windows Updates - Page 3

Therapyman9 · 17-12-2007, 11:37 AM

Am I the only one whos waiting for an update from EA?? Has everyone deleted the explorer update.... Maby I should do that to....

SmartCanuck1988 · 17-12-2007, 04:35 PM

Quote:

Originally Posted by Therapyman9

Am I the only one whos waiting for an update from EA?? Has everyone deleted the explorer update.... Maby I should do that to....

I'm getting the problem too and I can't uninstall the IE7 update because it's a shared computer so it just installs it automatically and everybody else want their computer to be up-to-date and I'm the only one who just wants to play FIFA

So I'm waiting too

Therapyman9 · 17-12-2007, 05:13 PM

As a moderator... do you if if one is on its way?

-- As a Swede is nice to see your icon. --

RagzENG · 18-12-2007, 02:49 AM

i'm waiting too

Matt231985SR · 18-12-2007, 05:58 PM

I have the same problem, however if i log in via the "interactive league" icon everything works fine. when i log in via the "play online" icon the white internet explorer error page comes up.

Therapyman9 · 18-12-2007, 08:21 PM

IT WORKS!!!! *THANK YOU M8!!*

Finally I can play again!!!

Troillan · 19-12-2007, 02:34 AM

Quote:

Originally Posted by Matt231985SR

I have the same problem, however if i log in via the "interactive league" icon everything works fine. when i log in via the "play online" icon the white internet explorer error page comes up.

Was just about to post the same thing

hehe...

Log on through Interactive leagues, and then go to matchup lobby.. Then it will work, but you will get back to interactive leagues after the game, but hey, better than nothing

SmartCanuck1988 · 19-12-2007, 05:45 AM

Quote:

Originally Posted by Therapyman9

As a moderator... do you if if one is on its way?

-- As a Swede is nice to see your icon. --

My understanding is that EA are looking into the issue and they're working to fix it.

Haven't checked today though so I don't know if it's fixed or something, but I really hope there will be a fix because uninstalling a windows update to get a game working is hardly ideal for anybody.

The workaround mentioned above (about going through Interactive Leagues then to the lobby) should work, and it shows that the problem is with the first page you get when you login via Online Play, so hopefully that narrows it down for EA.

and thank you (about the avatar icon)

Scots7777 · 19-12-2007, 10:07 PM

We need this microsoft update, its a security update thats important as all security updates are from microsoft.

I for one wont let this thread finish until there is a fix for this, I dont care which company does it, as long as its done, and done VERY soon, this is an absolute farce load of [Removed by Smart - evading the swear filter] that people are having to cancel a very important update for they'r operating system in order to be able to play a game they have forked out loads of cash for, bloody rediculous, and total lalalala from Ea's point of view too. Iam very angry to say the least !!!!!!!!!!!

RagzENG · 20-12-2007, 09:20 AM

Quote:

Originally Posted by Scots7777

We need this microsoft update, its a security update thats important as all security updates are from microsoft.

I for one wont let this thread finish until there is a fix for this, I dont care which company does it, as long as its done, and done VERY soon, this is an absolute farce load of [Removed by Smart - evading the swear filter] that people are having to cancel a very important update for they'r operating system in order to be able to play a game they have forked out loads of cash for, bloody rediculous, and total lalalala from Ea's point of view too. Iam very angry to say the least !!!!!!!!!!!

You don't need to uninstall the update. Someone found a way around the problem.
One of the posters, 4 above yours posted this:

Quote:

log in via the "interactive league" icon everything works fine. when i log in via the "play online" icon the white internet explorer error page comes up.

This work around works perfectly and allows you to play online without having to uninstall any patches from windows update.

Scots7777 · 20-12-2007, 12:23 PM

Quote:

Originally Posted by RagzENG

You don't need to uninstall the update. Someone found a way around the problem.
One of the posters, 4 above yours posted this:

This work around works perfectly and allows you to play online without having to uninstall any patches from windows update.

thats not a "fix", thats a workaround mate, so we still need a real fix.

NelsonBis34 · 20-12-2007, 02:41 PM

Logging onto 'Interactive League' to get around the problem of the up-date may well be a quick fix for FIFA but the same problem occurs on EA's TIGER WOODS 08. Scots7777 is right, we need a real fix, and we also need more imformation about it from EA, they have loyal customers who buy their products year after year, these customers should be treated with more respect and not treated like 'mugging victims'. There must be loads of people who can't play on-line and hav'nt the knowledge to uninstall the up-date. EA should get their act together, give more imformation and sort out some sort of patch quickly.

RagzENG · 21-12-2007, 02:34 AM

Quote:

Originally Posted by Scots7777

thats not a "fix", thats a workaround mate, so we still need a real fix.

where in my post did i say it's a "FIX" you muppet?
If you read the entire post, you'd see i said "it's a WORK AROUND".

tigeradge · 21-12-2007, 09:19 PM

I just wanted to confirm that there is a lot of work going on in the office to try to resolve this issue. We're working closely with the Tiburon office to try to get something figured out and have had people working on it since the issue was first detailed.

There are some workaround which people have found gets them back online:

If you haven't installed the latest update from Microsoft uncheck the option to update the Internet Explorer 7 Update for Windows XP (KB942615) and don't update this file.

Another option people have had a positive experience with is to revert your system to the point before you installed the update although this isn't something we could recommend as it might have other detrimental affects on your PC. Definitely research this before you go through with it.

There have been some reports that logging in through the Interactive Leagues menu works although I've not been able to confirm this myself.

I'd like to say again that we are working on this and do hope to get a fix or resolution out as soon as possible. As soon as I hear anything else I'll post back here.

RagzENG · 22-12-2007, 05:44 AM

Quote:

Originally Posted by VancouverBlade

I just wanted to confirm that there is a lot of work going on in the office to try to resolve this issue. We're working closely with the Tiburon office to try to get something figured out and have had people working on it since the issue was first detailed.

There are some workaround which people have found gets them back online:

If you haven't installed the latest update from Microsoft uncheck the option to update the Internet Explorer 7 Update for Windows XP (KB942615) and don't update this file.

Another option people have had a positive experience with is to revert your system to the point before you installed the update although this isn't something we could recommend as it might have other detrimental affects on your PC. Definitely research this before you go through with it.

There have been some reports that logging in through the Interactive Leagues menu works although I've not been able to confirm this myself.

I'd like to say again that we are working on this and do hope to get a fix or resolution out as soon as possible. As soon as I hear anything else I'll post back here.

nice post, Vanc. Thanks for the update.
The fix is pretty simple i'd say. The homepage of your flash lobby is attempting to load something that IE7 is now disallowing due to the windows IE update.
So the easiest thing to do is grab that main page after you click login, then simply take all the elements out and add them back in one at a time to the flash lobby.
QA should be able to test each one as they're added in and confirm if it loads or not. If it does, then add in the next item.

NelsonBis34 · 22-12-2007, 01:28 PM

Thanks for the new post VancouverBlade, When its sorted out will the same apply to getting to play TIGER WOODS 08 on-line?

tigeradge · 23-12-2007, 12:18 AM

Once there's a solution for FIFA it'll work with all the other PC online games including FIFA. We have common code for the online components of our titles so is one is fixed the others will be fixed too.

NelsonBis34 · 23-12-2007, 12:32 AM

Thanks again VancouverBlade.

tigeradge · 23-12-2007, 08:40 PM

Here is the very latest on the situation with the IE7 PC update issue. At this point we've been able to determine that the issue stems from the IE7 Update for Windows and not related to the most recent EA patch.

Since the update was released we've had teams in Canada and Florida looking at this in an attempt to get a fix. We've spoken with Microsoft and are working with them to determine the issue then provide a solution to this as soon as possible. Given the proximity to the Christmas holidays however, it's unlikely we'll have any update on this issue until after New Year.

During our testing we found that the issue doesn't occur when all security patches are installed in the correct order and we were able to determine the issue only occurs on certain hardware configurations.

As I've mentioned earlier in this thread there is a workaround for this issue. If you use the Interactive Leagues option to log in you will be able to play online normally.

NelsonBis34 · 23-12-2007, 10:34 PM

The Interactive League option is a handy workaround until the problem is solved, Is there any sort of workaround when playing on Tiger Woods 08?

AFDLee · 24-12-2007, 08:43 PM

Quote:

Originally Posted by VancouverBlade

Here is the very latest on the situation with the IE7 PC update issue. At this point we've been able to determine that the issue stems from the IE7 Update for Windows and not related to the most recent EA patch.

Trying not to sound disrespectful but people on here told EA 12 days ago that it was the IE7 update and not the patch... I just feel sorry for all the kids who get it of santa and dont come on here so know nothing about it and cant get online to play...

While i've got the attention of someone from EA can you tell us why you dont use trusted beta tester from the fifa community's to test fifa before release to get rid of most of the bugs and glitches before it is released?

tigeradge · 24-12-2007, 11:35 PM

Unfortunately; due to security implications we don't allow pre-release software outside of EA. It's something I'd love to get sorted but historically there have been issues which mean it's very unlikely to change.

Regarding the people who get it for Christmas and still have problems they'll hopefully contact the customer service teams as they're aware of the issues and will be able to suggest the workaround.

ENGJohnPaul · 26-12-2007, 11:23 PM

Quote:

Originally Posted by VancouverBlade

Here is the very latest on the situation with the IE7 PC update issue. At this point we've been able to determine that the issue stems from the IE7 Update for Windows and not related to the most recent EA patch.

Since the update was released we've had teams in Canada and Florida looking at this in an attempt to get a fix. We've spoken with Microsoft and are working with them to determine the issue then provide a solution to this as soon as possible. Given the proximity to the Christmas holidays however, it's unlikely we'll have any update on this issue until after New Year.

During our testing we found that the issue doesn't occur when all security patches are installed in the correct order and we were able to determine the issue only occurs on certain hardware configurations.

As I've mentioned earlier in this thread there is a workaround for this issue. If you use the Interactive Leagues option to log in you will be able to play online normally.

no discrespect to yourself but out of curiosity, how may testers are employed? I am a tester for a large insurance company testing new systems and compatability for transfers of policies to a new system using SQLprograms. These bugs are obvious and i would have my [Removed by Smart - evading the swear filter] sacked if i didnt pick up the small ones i know that for a fact.

Stigholm0 · 27-12-2007, 07:45 AM

Well i try to go online thrue Interactive Leagues but i get this message" youre name and pass is valis but it seams that u dont hav registred u game," i then press accept and the white side comes on "this program canot display" and so... and i dont have that KB...file so i cant remove it

and when i try logg in normaly i get same message ..my pass and name is valid but i seams u dont hav registreted u game,i press accept again and "this program cant....... hope the fix is near soon,,,,

Youll never walk alone

RUSSIAN BOY · 27-12-2007, 09:00 PM

Quote:

Originally Posted by Stigholm0

Well i try to go online thrue Interactive Leagues but i get this message" youre name and pass is valis but it seams that u dont hav registred u game," i then press accept and the white side comes on "this program canot display" and so... and i dont have that KB...file so i cant remove it

and when i try logg in normaly i get same message ..my pass and name is valid but i seams u dont hav registreted u game,i press accept again and "this program cant....... hope the fix is near soon,,,,

Youll never walk alone

+1 The same prob

19-12-2007, 10:07 PM	#59 (permalink)
Scots7777 Forum Regular Join Date: Mar 2006 Posts: 604	We need this microsoft update, its a security update thats important as all security updates are from microsoft. I for one wont let this thread finish until there is a fix for this, I dont care which company does it, as long as its done, and done VERY soon, this is an absolute farce load of [Removed by Smart - evading the swear filter] that people are having to cancel a very important update for they'r operating system in order to be able to play a game they have forked out loads of cash for, bloody rediculous, and total lalalala from Ea's point of view too. Iam very angry to say the least !!!!!!!!!!! Last edited by SmartCanuck1988; 20-12-2007 at 12:20 AM..

23-12-2007, 08:40 PM	#69 (permalink)
tigeradge EA Staff Join Date: Oct 2006 Posts: 757	Here is the very latest on the situation with the IE7 PC update issue. At this point we've been able to determine that the issue stems from the IE7 Update for Windows and not related to the most recent EA patch. Since the update was released we've had teams in Canada and Florida looking at this in an attempt to get a fix. We've spoken with Microsoft and are working with them to determine the issue then provide a solution to this as soon as possible. Given the proximity to the Christmas holidays however, it's unlikely we'll have any update on this issue until after New Year. During our testing we found that the issue doesn't occur when all security patches are installed in the correct order and we were able to determine the issue only occurs on certain hardware configurations. As I've mentioned earlier in this thread there is a workaround for this issue. If you use the Interactive Leagues option to log in you will be able to play online normally. Last edited by tigeradge; 23-12-2007 at 08:58 PM..

17-12-2007, 11:37 AM	#51 (permalink)
Therapyman9 Rookie Join Date: Oct 2006 Posts: 50	Am I the only one whos waiting for an update from EA?? Has everyone deleted the explorer update.... Maby I should do that to....

17-12-2007, 05:13 PM	#53 (permalink)
Therapyman9 Rookie Join Date: Oct 2006 Posts: 50	As a moderator... do you if if one is on its way? -- As a Swede is nice to see your icon. --

18-12-2007, 02:49 AM	#54 (permalink)
RagzENG Forum Regular Join Date: Feb 2007 Posts: 718	i'm waiting too

18-12-2007, 05:58 PM	#55 (permalink)
Matt231985SR Forum Regular Join Date: Sep 2007 Location: SW London, Uk Age: 24 Posts: 615	I have the same problem, however if i log in via the "interactive league" icon everything works fine. when i log in via the "play online" icon the white internet explorer error page comes up.

18-12-2007, 08:21 PM	#56 (permalink)
Therapyman9 Rookie Join Date: Oct 2006 Posts: 50	IT WORKS!!!! THANK YOU M8!! Finally I can play again!!!

20-12-2007, 02:41 PM	#62 (permalink)
NelsonBis34 Rookie Join Date: Nov 2007 Location: Tipton,West Midlands Posts: 233	Logging onto 'Interactive League' to get around the problem of the up-date may well be a quick fix for FIFA but the same problem occurs on EA's TIGER WOODS 08. Scots7777 is right, we need a real fix, and we also need more imformation about it from EA, they have loyal customers who buy their products year after year, these customers should be treated with more respect and not treated like 'mugging victims'. There must be loads of people who can't play on-line and hav'nt the knowledge to uninstall the up-date. EA should get their act together, give more imformation and sort out some sort of patch quickly.

21-12-2007, 09:19 PM	#64 (permalink)
tigeradge EA Staff Join Date: Oct 2006 Posts: 757	I just wanted to confirm that there is a lot of work going on in the office to try to resolve this issue. We're working closely with the Tiburon office to try to get something figured out and have had people working on it since the issue was first detailed. There are some workaround which people have found gets them back online: If you haven't installed the latest update from Microsoft uncheck the option to update the Internet Explorer 7 Update for Windows XP (KB942615) and don't update this file. Another option people have had a positive experience with is to revert your system to the point before you installed the update although this isn't something we could recommend as it might have other detrimental affects on your PC. Definitely research this before you go through with it. There have been some reports that logging in through the Interactive Leagues menu works although I've not been able to confirm this myself. I'd like to say again that we are working on this and do hope to get a fix or resolution out as soon as possible. As soon as I hear anything else I'll post back here.

22-12-2007, 01:28 PM	#66 (permalink)
NelsonBis34 Rookie Join Date: Nov 2007 Location: Tipton,West Midlands Posts: 233	Thanks for the new post VancouverBlade, When its sorted out will the same apply to getting to play TIGER WOODS 08 on-line?

23-12-2007, 12:18 AM	#67 (permalink)
tigeradge EA Staff Join Date: Oct 2006 Posts: 757	Once there's a solution for FIFA it'll work with all the other PC online games including FIFA. We have common code for the online components of our titles so is one is fixed the others will be fixed too.

23-12-2007, 12:32 AM	#68 (permalink)
NelsonBis34 Rookie Join Date: Nov 2007 Location: Tipton,West Midlands Posts: 233	Thanks again VancouverBlade.

23-12-2007, 10:34 PM	#70 (permalink)
NelsonBis34 Rookie Join Date: Nov 2007 Location: Tipton,West Midlands Posts: 233	The Interactive League option is a handy workaround until the problem is solved, Is there any sort of workaround when playing on Tiger Woods 08?

24-12-2007, 11:35 PM	#72 (permalink)
tigeradge EA Staff Join Date: Oct 2006 Posts: 757	Unfortunately; due to security implications we don't allow pre-release software outside of EA. It's something I'd love to get sorted but historically there have been issues which mean it's very unlikely to change. Regarding the people who get it for Christmas and still have problems they'll hopefully contact the customer service teams as they're aware of the issues and will be able to suggest the workaround.

27-12-2007, 07:45 AM	#74 (permalink)
Stigholm0 Rookie Join Date: Jul 2007 Posts: 2	Well i try to go online thrue Interactive Leagues but i get this message" youre name and pass is valis but it seams that u dont hav registred u game," i then press accept and the white side comes on "this program canot display" and so... and i dont have that KB...file so i cant remove it and when i try logg in normaly i get same message ..my pass and name is valid but i seams u dont hav registreted u game,i press accept again and "this program cant....... hope the fix is near soon,,,, Youll never walk alone