Has anyone got EADM pre-order codes - Page 2

Mugis · 06-11-2009, 07:52 PM

Quote:

Originally Posted by Novanta88

I tried the live chat - the operator manually activated all my DLCs.
Try it if you still haven't received the codes.

Was told the same thing, but when I logged into the game the DLC still had price tags on it :/

Mugis · 06-11-2009, 08:07 PM

Went back on the live chat again. Seems I got someone who knew what they were doing, and the DLC is now activated. If you're still missing the codes then it's worth contacting them. Time to play (finally)!

Raxous · 07-11-2009, 05:27 AM

Still no emailed codes, but using live chat "http://support.ea.com/chat" a support person unlocked the DLC for me manually. So definately worth trying!

HeLLfire247 · 07-11-2009, 04:16 PM

Solved - Got mail with the codes finally.

ashbery76 · 07-11-2009, 05:23 PM

I still have no codes sent in my email.

Irxy · 08-11-2009, 07:42 PM

I will never ever buy anything from EA Store again. Pre-ordered the game months ago, and still have no codes. The support is useless too, tells me to wait another XX hours till... they tell me to wait yet again.

EAUK_Aurora · 09-11-2009, 01:42 PM

Those of you who have not received the codes, please could you PM me your EA account name and order number so I can get this looked in to for you?

Irxy · 11-11-2009, 09:06 AM

Still nothing.

Irxy · 11-11-2009, 02:18 PM

I requested a refund, I don't pay for a digital preorder to get it weeks after the actual release, if get at all.

slaine1978 · 13-11-2009, 01:56 PM

no pre order codes for me and i ordered on 20.10.2009. i have sent customer support an email but there still looking into it and at this rate i think i will complete the game before i get them if at all..

stHelios · 13-11-2009, 07:23 PM

same goes for me, sent a mail to ea customer support, got a mail after 3 (!) days asking which edition i have, then again a couple days later got a mail asking which dlc codes i was missing (!!! dont be lazy and check it out yourself ea support...) and now im still waiting for the codes. This is such lala from ea, they make much more profit of people when they buy directly (same price, but all the profit goes to ea) and then they treat people like this... This is the last game i purchase via EADM, let that be sure. When i would have bought this game in a retail store i would have got the voucher with the redeem codes direct out of the box, and now.... WAY TO GO EA

PS I bought the game on 3/11 thats 10 days im waiting for those codes *sigh*. Reminder to all the people who are planning to buy this game: its an awesome game, but dont buy it directly cuz you get screwed by ea

slaine1978 · 13-11-2009, 09:13 PM

agree this is the last game i will ever buy from the ea store, it's the second time i've had trouble with ea store and only 2 games.. i think i will shop around and buy the retail version with the best in game offers, as i like the game so much. all they have to do is get off there lazy butts and email there paying customers the codes simple realy.

mabari · 13-11-2009, 11:10 PM

the customer service guys are playing fools. I'm asking when I can get my unlock codes, and instead they instruct me how to download the DLC. Thank you very much, I know how the download button works. Just give me the dumb codes!!!!

stHelios · 14-11-2009, 06:44 AM

This is getting more and more ridicilous. Just got an email to take a survey about the customer service.... "to help us identify areas in our company and service you feel may need improvement". Well i will certanly do that, can you guy give me in exchange my codes BEFORE i finish the game?

stHelios · 18-11-2009, 07:35 AM

-update- until still no codes from ea. What a wonderfull customer service they have...

09-11-2009, 01:42 PM	#32 (permalink)
EAUK_Aurora Community Representative Join Date: Aug 2006 Location: UK Gender: Female Posts: 55,553 Blog Entries: 257	Those of you who have not received the codes, please could you PM me your EA account name and order number so I can get this looked in to for you? __________________ Aurora Community Representative Electronic Arts View past Signature Showcase entries Currently playing The Sims 3 and Brutal Legend Looking forward to The Sims 3 World Adventures

13-11-2009, 07:23 PM	#36 (permalink)
stHelios Rookie Join Date: Nov 2009 Posts: 3	same goes for me, sent a mail to ea customer support, got a mail after 3 (!) days asking which edition i have, then again a couple days later got a mail asking which dlc codes i was missing (!!! dont be lazy and check it out yourself ea support...) and now im still waiting for the codes. This is such lala from ea, they make much more profit of people when they buy directly (same price, but all the profit goes to ea) and then they treat people like this... This is the last game i purchase via EADM, let that be sure. When i would have bought this game in a retail store i would have got the voucher with the redeem codes direct out of the box, and now.... WAY TO GO EA PS I bought the game on 3/11 thats 10 days im waiting for those codes sigh. Reminder to all the people who are planning to buy this game: its an awesome game, but dont buy it directly cuz you get screwed by ea Last edited by stHelios; 13-11-2009 at 07:25 PM..

06-11-2009, 08:07 PM	#27 (permalink)
Mugis Rookie Join Date: Nov 2009 Posts: 6	Went back on the live chat again. Seems I got someone who knew what they were doing, and the DLC is now activated. If you're still missing the codes then it's worth contacting them. Time to play (finally)!

07-11-2009, 05:27 AM	#28 (permalink)
Raxous Rookie Join Date: Oct 2009 Posts: 9	Still no emailed codes, but using live chat "http://support.ea.com/chat" a support person unlocked the DLC for me manually. So definately worth trying!

07-11-2009, 04:16 PM	#29 (permalink)
HeLLfire247 Rookie Join Date: Nov 2009 Posts: 2	Solved - Got mail with the codes finally.

07-11-2009, 05:23 PM	#30 (permalink)
ashbery76 Rookie Join Date: Nov 2009 Posts: 3	I still have no codes sent in my email.

08-11-2009, 07:42 PM	#31 (permalink)
Irxy Rookie Join Date: Nov 2009 Posts: 3	I will never ever buy anything from EA Store again. Pre-ordered the game months ago, and still have no codes. The support is useless too, tells me to wait another XX hours till... they tell me to wait yet again.

11-11-2009, 09:06 AM	#33 (permalink)
Irxy Rookie Join Date: Nov 2009 Posts: 3	Still nothing.

11-11-2009, 02:18 PM	#34 (permalink)
Irxy Rookie Join Date: Nov 2009 Posts: 3	I requested a refund, I don't pay for a digital preorder to get it weeks after the actual release, if get at all.

13-11-2009, 01:56 PM	#35 (permalink)
slaine1978 Rookie Join Date: Nov 2009 Posts: 2	no pre order codes for me and i ordered on 20.10.2009. i have sent customer support an email but there still looking into it and at this rate i think i will complete the game before i get them if at all..

13-11-2009, 09:13 PM	#37 (permalink)
slaine1978 Rookie Join Date: Nov 2009 Posts: 2	agree this is the last game i will ever buy from the ea store, it's the second time i've had trouble with ea store and only 2 games.. i think i will shop around and buy the retail version with the best in game offers, as i like the game so much. all they have to do is get off there lazy butts and email there paying customers the codes simple realy.

13-11-2009, 11:10 PM	#38 (permalink)
mabari Hi, I'm New! Join Date: Nov 2009 Posts: 1	the customer service guys are playing fools. I'm asking when I can get my unlock codes, and instead they instruct me how to download the DLC. Thank you very much, I know how the download button works. Just give me the dumb codes!!!!

14-11-2009, 06:44 AM	#39 (permalink)
stHelios Rookie Join Date: Nov 2009 Posts: 3	This is getting more and more ridicilous. Just got an email to take a survey about the customer service.... "to help us identify areas in our company and service you feel may need improvement". Well i will certanly do that, can you guy give me in exchange my codes BEFORE i finish the game?

18-11-2009, 07:35 AM	#40 (permalink)
stHelios Rookie Join Date: Nov 2009 Posts: 3	-update- until still no codes from ea. What a wonderfull customer service they have...