Crashing when the Criterion browser pops up

[Ryujo]

So yeah...I mailed the support about this already but I thought asking the community might be a good idea aswell.
So, whenever I connect to the paradise city server, my game crashes instantly when the criterion browser would show up and it gives me no real error message, just a simple "BurnoutParadise.exe has encountered a problem and needs to shut down" with a 5 mile long error text which noone understands (the error text file also automatically deletes itself after I close the error message). The game itself runs perfectly fine in singleplayer.

I already tried everything to fix this issue...I even had help from a friend of mine whose job it is to fix computers...I updated all my drivers, updated microsoft framework, flash, java, everything. I even ran the windows repair...nothing helped.

So, since I'm out of ideas, I hope someone here either has the same problem as me or simply has a good idea on how to fix this problem. =/

Thanks in advance
Ryujo

[CameO73]

Could you give us more information? Some computer specs (video card + driver, Windows version + service pack, how much memory) and the exact error message (can be found in the Event Viewer -- Start -> Run... -> eventvwr -> Application log) would help a lot!

[Ryujo]

Yeah sorry, totally forgot to add that.
I'm using a GeForce 8800GTS 640mb and the 181.22 driver. (newest one)
OS would be Windows Xp Home SP3.
1,5GB memory (Not the best, but the game itself runs fine in singleplayer, so meh....)

The error message is in german, I hope you can still get some information from it:

Fehlgeschlagene Anwendung burnoutparadise.exe, Version 1.0.0.1, fehlgeschlagenes Modul burnoutparadise.exe, Version 1.0.0.1, Fehleradresse 0x00139c77.

Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter http://go.microsoft.com/fwlink/events.asp.

I'll try to translate it:

Failed Application burnoutparadise.exe, Version 1.0.0.1, failed module burnoutparadise.exe, Version 1.0.0.1, error adress 0x00139c77.

More information about help and support at http://go.microsoft.com/fwlink/events.asp.

Something like this... x)

[kalniel]

I have just bought the game and have exactly the same problem.

------------------
System Information
------------------
Time of this report: 2/14/2009, 12:41:06
       Machine name: X2
   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
           Language: English (Regional Setting: English)
System Manufacturer: 939M2
       System Model: 939Dual-SATA2
               BIOS: Default System BIOS
          Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4400+,  MMX,  3DNow (2 CPUs), ~2.4GHz
             Memory: 2048MB RAM
          Page File: 458MB used, 3481MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

---------------
Display Devices
---------------
        Card name: Radeon X1950 Series  
     Manufacturer: ATI Technologies Inc.
        Chip type: ATI Radeon Graphics Processor (0x7244)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_7244&SUBSYS_0B121002&REV_00
   Display Memory: 256.0 MB
     Current Mode: 1680 x 1050 (32 bit) (60Hz)
          Monitor: LG L204WT(Digital)
  Monitor Max Res: 1680,1050
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.6903 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 1/14/2009 04:47:44, 323584 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 1/14/2009 07:14:01, 3455488 bytes

-------------
Sound Devices
-------------
            Description: SB Audigy 2 ZS Audio [D880]
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: PCI\VEN_1102&DEV_0004&SUBSYS_20021102&REV_04
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: ctaud2k.sys
         Driver Version: 5.12.0001.1196 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 8/11/2006 14:45:38, 499584 bytes
            Other Files: 
        Driver Provider: Creative
         HW Accel Level: Full
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 4000, 192000
Static/Strm HW Mix Bufs: 64, 62
 Static/Strm HW 3D Bufs: 64, 62
              HW Memory: 0
       Voice Management: Yes
 EAX(tm) 2.0 Listen/Src: Yes, Yes
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 14/02/2009
Time: 12:50:59
User: N/A
Computer: X2
Description:
Faulting application burnoutparadise.exe, version 1.0.0.1, faulting module burnoutparadise.exe, version 1.0.0.1, fault address 0x00139c77.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 62 75 72 ure bur
0018: 6e 6f 75 74 70 61 72 61 noutpara
0020: 64 69 73 65 2e 65 78 65 dise.exe
0028: 20 31 2e 30 2e 30 2e 31 1.0.0.1
0030: 20 69 6e 20 62 75 72 6e in burn
0038: 6f 75 74 70 61 72 61 64 outparad
0040: 69 73 65 2e 65 78 65 20 ise.exe
0048: 31 2e 30 2e 30 2e 31 20 1.0.0.1
0050: 61 74 20 6f 66 66 73 65 at offse
0058: 74 20 30 30 31 33 39 63 t 00139c
0060: 37 37 0d 0a 77..

[NightRavenUA]

I have the same problem

[kalniel]

Some further things I have tried without success:

-Disabling Anti Virus
-Disabling Windows and Router Firewall
-Adding portal.burnoutweb.ea.com to IE trusted sites
-Setting default browser to IE
-Turning off IE pop-up blocker
-Reinstalling the game on my c: partition in default locations
-Disabling Sound Card
-Disabling ATI AVStream driver
-Setting the exe to have affinity with only one CPU core.

[The_B]

Just a thought - have you tried downloading and running the latest Direct X 9.0 redist? - Not just the 9.0c latest, but the latest as in August 08? Download is here.

Not promising anything, but worth a try...

[kalniel]

Originally Posted by The_B

Just a thought - have you tried downloading and running the latest Direct X 9.0 redist? - Not just the 9.0c latest, but the latest as in August 08? Download is here.

Not promising anything, but worth a try...

I was using the August 08 re-distributable before installing BP, since installing BP some of the files have updated to today's date.

I've discovered how to play offline (delete the save game information from local settings to get prompted for profile information again on start up, hit backspace instead of providing log in information), and the game itself runs fine. Just any attempt to touch the server crashes it (if you attempt to select any online events for example once you're in game).

Entering the incorrect password for my account gives a 'non matching account information' or something similar, and doesn't crash. So it's presumably managing to reach the EA server at some point to verify the password.

edit: Re-applying the Aug08 re-dist ontop of the DVD installed files didn't help.

[The_B]

Right - so definitely some form of network problem then by the sounds in that case. Sorry I couldn't be of any more help.

[Ryujo]

I tried everything that could get to my mind to fix this problem...not even the EA support has any more ideas now. However, I'm gonna get a new HDD soon (monday or something) and I'll see if it works on a freshly installed OS (will be Windows XP Sp2). I'll let you guys know if it works or not...if it does it's most likely some software interfering with the game.

[kalniel]

Originally Posted by Ryujo

if it does it's most likely some software interfering with the game.

Yep. I'm trying to think what else it could be. I'm using an edimax wireless PCI card (ralink RT6 chipset), standard O2 router (thompson speedtouch) with cone NAT enabled incase any of that is a common factor.

edit: Just tried disabling my wireless connection to check, and again the error message is different (servers not available), suggesting that it's managing to connect to the servers normally, but then crashing.

[kalniel]

How did the fresh OS install go Ryujo?

I've been communicating with support as well over this issue. The latest information was to remove the save game files and manually uninstall/reinstall

You will need to remove all the game save files and start the game again. To remove the game save files, please open the "My Documents" folder. In this folder, you will find another folder with the name of the game, remove the game folder to remove the game save files

For anyone else trying this, don't forget the save game files are actually in a different location: $Drive:/Documents and Settings/$user/Local Settings/Application Data/Criterion Games/Burnout Paradise/

However, for me it did not fix the issue. Also don't forget to use the deauthorise link before installing so as to maintain your activations.

[Ryujo]

Gonna take a bit longer untill I get the new HDD, and yeah, I did the save game thingie aswell...didn't fix anything. x)

Anyways, as soon as I get the new HDD I will just put xp sp2 on it and right after that burnout, I'll let you know if the problem is still persistent.

[oliath]

Just bumping this thread.
I recently downloaded the demo for the game. Everything works fine. I can play the game for the full allowance with no problems but as soon as i enter the stupid criterion browser / store the game crashes with the same error as yours.

I am actually trying to purchase the game and it crashes out. Surely EA would make it so it crashes AFTER you have given them money... so perhaps they have a new strategy here.

Anyway... bit annoying.

[jay0097]

so many of you s guys have problem s on the pc version .just by a console its better fun .
so many of yous talk about the same problem too about the game crashing at the load up page .cant you just go back the way or exit the whits screen you see to get back to the game ????

[angel13th]

Same here. Well, for me whenever that in-game browser popup my game crash. Only way to play this game for me is to disable internet connection and avoid to make in-game browser popup while playing


This is error log from event viewer, Windows 7 64bit on BenQ Joybook S57 (ATI HD4650 with Mobility Radeon ATI Catalyst drivers for Windows 7 Version 9.9)

Faulting application name: BurnoutParadise.exe, version: 1.1.0.0, time stamp: 0x49c137ad
Faulting module name: BurnoutParadise.exe, version: 1.1.0.0, time stamp: 0x49c137ad
Exception code: 0xc0000005
Fault offset: 0x0013c865
Faulting process id: 0xd94
Faulting application start time: 0x01ca53cef51693d0
Faulting application path: C:\Program Files (x86)\Electronic Arts\Burnout(TM) Paradise The Ultimate Box\BurnoutParadise.exe
Faulting module path: C:\Program Files (x86)\Electronic Arts\Burnout(TM) Paradise The Ultimate Box\BurnoutParadise.exe
Report Id: 63427123-bfc2-11de-b371-0026183848a9

and this is from error report

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    BurnoutParadise.exe
  Application Version:    1.1.0.0
  Application Timestamp:    49c137ad
  Fault Module Name:    BurnoutParadise.exe
  Fault Module Version:    1.1.0.0
  Fault Module Timestamp:    49c137ad
  Exception Code:    c0000005
  Exception Offset:    0013c865
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    2057
  Additional Information 1:    caf3
  Additional Information 2:    caf3ce7cb8b6663983735e1c8a5f4642
  Additional Information 3:    44b8
  Additional Information 4:    44b8bcd826e9e7070abde2e8ee732c49