EA Support Fails!

dazzadavie · 18-09-2008, 12:50 PM

Brother-in-law won a beta key some time ago, since day one after logging into the beta site he has been unable to log into there forum. He can play the Beta (which is so much fun) create a Hero, but when he logs into the forum site of the site it will not accept his username and password. Below is a link to the emails to and from EA support desk on such a simple request. To simply forward on his problems to DICE or to some one on the BETA team who can help. Enjoy.

Technology News with Tech Snake » EA Support = FAIL

IGetPwnedOften · 22-09-2008, 10:04 AM

Sounds like he might be using the wrong login.

I'm not sure how much you know about it, but your brother has two logins - one for the security layer (the pop up box) and one for the site itself (the one you type in to the top right part of the site).

When you access the forum it re-requests your security layer, ie it pops up the box again. He needs to use the same user ID and password he uses when he first goes to the website, not the one he actually logs into the game with (if that makes sense).

If that's not the problem, post back here and we'll see what we can think of.

dazzadavie · 22-09-2008, 03:06 PM

yeah the security layer password is a pop up box while the login which is your normal EA login is at the top of the page. Yes it is the security layer password he is using, i also have a Beta key and have posted the same thing in the forum to try and get as much help as poss.

Cheers for your reply

18-09-2008, 12:50 PM	#1 (permalink)
dazzadavie Rookie Join Date: Oct 2007 Location: Uk Age: 25 Posts: 63	EA Support Fails! Brother-in-law won a beta key some time ago, since day one after logging into the beta site he has been unable to log into there forum. He can play the Beta (which is so much fun) create a Hero, but when he logs into the forum site of the site it will not accept his username and password. Below is a link to the emails to and from EA support desk on such a simple request. To simply forward on his problems to DICE or to some one on the BETA team who can help. Enjoy. Technology News with Tech Snake » EA Support = FAIL __________________ www.techsnake.com

22-09-2008, 10:04 AM	#2 (permalink)
IGetPwnedOften Rookie Join Date: Jul 2006 Posts: 78	Sounds like he might be using the wrong login. I'm not sure how much you know about it, but your brother has two logins - one for the security layer (the pop up box) and one for the site itself (the one you type in to the top right part of the site). When you access the forum it re-requests your security layer, ie it pops up the box again. He needs to use the same user ID and password he uses when he first goes to the website, not the one he actually logs into the game with (if that makes sense). If that's not the problem, post back here and we'll see what we can think of. Last edited by IGetPwnedOften; 22-09-2008 at 10:07 AM..

22-09-2008, 03:06 PM	#3 (permalink)
dazzadavie Rookie Join Date: Oct 2007 Location: Uk Age: 25 Posts: 63	yeah the security layer password is a pop up box while the login which is your normal EA login is at the top of the page. Yes it is the security layer password he is using, i also have a Beta key and have posted the same thing in the forum to try and get as much help as poss. Cheers for your reply __________________ www.techsnake.com