Good News and Bad News!!!!!

GordonVanDyke · 08-07-2009, 03:39 PM

Good News, the game is incredibly successful beyond even my expectations. We have reached server capacity, but the bad news about this now some people can't join unless someone leaves. But don't worry, we are adding more servers ASAP to Xbox and in preparation PS3 that should start going up ASAP with priority on Xbox 360.

We have also isolated the issue and improving until we have close to 0 packet loss.

Please keep an eye here for updates.

************************************************** ***
Update#1: We are adding new servers, this may cause some disconnection from now until 17:30.

Update#2: Servers have been added, mostly in Europe, start trying to play!

Update#3: We are working to increase our server capacity to almost double what it is currently. This will be complete today West Coast time.

Update#4: We have full support of EA to add as many servers as takes and then some so that everyone can play. This work has already started and servers will be added around the clock with teams working to cover this 24 hours a day so not a moment is wasted. You will be able to play this game and play it lag free!

Update#5: Xbox 360 will have around double the servers we have now by 4:30 PST (00:30 GMT)! This will be done in stages so please bear with us. We also increased PS3 servers before release and will keep increasing both the Xbo 360 and PS3's capacity until needs are met with enough extra for peak playing times!

Update#6: Some technical issue slowed down the targeted time of the major server increase, but fear not we have increased the the server capacity and the bigger increase is going to happen. No one is sleeping or resting until it is complete. Buy stock in Red Bull because we have consumed it in liters! PS3 having less layers in it's configuration has gone smooth and server capacity is holding for now and servers still being added for the weekend spike.

Update#7: With servers catching up to capacity needs we were able to confirm an issue other than capacity is affecting playing with friends. We are aggressively working on this to have it fixed ASAP and agree with comments that not being able to play with friends is unacceptable making it very important to fix. It is very unlikely to be client side and needs fixing within our network infrastructure.

Update#8: Making major progress fixing play with friends, this may result in being kicked if you're playing. Also fixing your EA Online Persona logging into EA Online in Battlefield 1943 and of course adding more and more servers! Things are looking up everyone.

We are also working on the issue some have with your existing account not logging into EA Online and thinking it doesn't exist. A possible workout will we sort out a proper fix is log into an EA game or Demo to help resort your login. It should never ask for the login if you have an EA account persona for your PSN ID or Xbox 360 Gamertag.

Update#9: Major fixes completed fixing joining friends (confirmed myself) and Quick Matching into Servers. Things are getting better and better right now. And just in time for the weekend and this is the game to be playing this weekend. Next is large deploys of more servers since we now have the current ones running smooth! Now the question is how many kills have you got towards the community challenge?

For those having issues with Logging into EA Online a fix is coming your way too. Planned roll out is aimed for 2am PST (11:00 CEST) which will correct this and allow you to log in. This will shut down connecting to Battlefield 1943 for 15-20 minutes to perform this fix.

Update#10: Fix was applied to correct the error with your EA Persona to connect to EA Online and should now only ask you to accept the Term of Condition and then you're ready to play Battlefield 1943.

We have increase server capacity quite a lot on both Consoles and will be adding even more this weekend so invite all your friends to play!

And speaking of friends, 99% of this issue was sorted and I have been personally connecting and playing with friends on both systems with no issues. Keep in mind there can be a freak issues, but this should work a majority of the time.

Update#11: We have added a huge amount of capacity to both the Xbox 360 and PS3. Except for some odd glitches in the Matrix you should have no issues connecting or connecting with friends.

A lot of issues with logging into EA Online have been sorted, but there can still be some odd issues that might not be on our end. Make sure you check that these ports are open and not blocked by your home network or your ISP. Please use the below port list to confirm.

TCP Ports: 80, 13020, 18280, 18285
UDP Ports: 53, 3074, 11000-11030, 18285

We will continue to work on some of the DataCenters having above normal Packet Loss that is the possible culprit for the screen freezes and will update on this later.
************************************************** ***

I also want to add I have never helped lead such an extraordinary event and teams with so many people working so hard and passionately before. I know it is frustrating for you guys, but know the best best I can hope for are working on this and making things happen. This is not lip service, this is action baby!

Server Locations
Xbox 360: Amsterdam, Miami, Fremont CA, and Tokyo. We are adding more locations as we to spread the load of players.
PS3: Amsterdam, Virginia, L.A., and Tokyo. We are adding more locations as we to spread the load of players.

Fun Facts
I need to share something fun and cheery now. And even though many can't get in, many have and played a lot of games already.

On Day 1 there were 29.45 years of gameplay completed on Xbox 360
Over 5 millions kills in the first day!

GvD went 43 hours of being awake working on this with only 3 hours of sleep from the night before! I'm back now after a nap and making sure more happens.

doublesit · 08-07-2009, 03:40 PM

Quote:

Originally Posted by GordonVanDyke

Good News, the game is incredibly successful beyond even my expectations. We have reached server capacity, but the bad news about this now some people can't join unless someone leaves. But don't worry, we are adding more servers ASAP to Xbox and in preparation PS3 that should start going up ASAP with priority on Xbox 360.

We have also isolated the issue and improving until we have close to 0 packet loss.

Please keep an eye here for updates.

GvD going on 34 hours of being awake working on this with only 3 hours of sleep from the night before!

,

where do u get those servers from? do u take them away from BC?

hm, i if so!

Splatish · 08-07-2009, 03:40 PM

Yay

ExMaloBonum · 08-07-2009, 03:41 PM

Ata boy!

KingEvans_UK · 08-07-2009, 03:41 PM

good news indeed, keep up the good work

Kylen008 · 08-07-2009, 03:41 PM

cool you guys rly need to fix it asap.

Micko3 · 08-07-2009, 03:41 PM

haha thats just awesome.. and im not being sarcastic

Killzone_Kid · 08-07-2009, 03:42 PM

Quote:

Originally Posted by GordonVanDyke

Good News, the game is incredibly successful beyond even my expectations. We have reached server capacity, but the bad news about this now some people can't join unless someone leaves. But don't worry, we are adding more servers ASAP to Xbox and in preparation PS3 that should start going up ASAP with priority on Xbox 360.

We have also isolated the issue and improving until we have close to 0 packet loss.

Please keep an eye here for updates.

GvD going on 34 hours of being awake working on this with only 3 hours of sleep from the night before!

LOL, quit flying that plane Gordon before you crash into and kill someone due to the lack of sleep

Nihilius90 · 08-07-2009, 03:42 PM

Good work. Nice to see you are determined to get it fixed. XD

BGbourne · 08-07-2009, 03:42 PM

thanks i been waiting for a game for 10 mins now..

Cicchetti · 08-07-2009, 03:42 PM

Quote:

Originally Posted by GordonVanDyke

Good News, the game is incredibly successful beyond even my expectations. We have reached server capacity, but the bad news about this now some people can't join unless someone leaves. But don't worry, we are adding more servers ASAP to Xbox and in preparation PS3 that should start going up ASAP with priority on Xbox 360.

We have also isolated the issue and improving until we have close to 0 packet loss.

Please keep an eye here for updates.

GvD going on 34 hours of being awake working on this with only 3 hours of sleep from the night before!

Awesome!!!! and your a lalalalalala!

EroThraX · 08-07-2009, 03:42 PM

You do this everytime and never have enough servers, surely by know you should know how high demand for Battlefield games is on release day.

I_Am_Gsus · 08-07-2009, 03:43 PM

Hopefully I am able to connect to the servers because I cant on BFBC. And I see you playing it on my friends list

AstroZombie1 · 08-07-2009, 03:43 PM

I'm stuck on the searching for games screen and the game has completely crashed my 360 twice forcing me to power off and on.

AceFighter11 · 08-07-2009, 03:43 PM

Quote:

Originally Posted by Killzone_Kid

LOL, quit flying that plane Gordon before you crash into and kill someone due to the lack of sleep

he probably has already lol

Good to see your working your socks off to get issues fixed ASAP ^^
cant wait for tommorow

doublesit · 08-07-2009, 03:45 PM

Quote:

Originally Posted by I_Am_Gsus

Hopefully I am able to connect to the servers because I cant on BFBC. And I see you playing it on my friends list

seems they shut down the BC servers yet for BF1943?!

DarkGunner93 · 08-07-2009, 03:46 PM

Thanks Gordon for all the work you and the rest of Dice are putting in. Santa looks high in the OP btw lol

Peetry · 08-07-2009, 03:46 PM

Good stuff, just make sure the PS3 servers are good for 2moz. I won't forgive you if I we have another CoD4 fiasco on ours hands!!

NAMLegolas · 08-07-2009, 03:46 PM

My trail has 25 minutes left... >.> 5 minutes wasted on a server that was so laggy everyone was frozen...

Kingg_D · 08-07-2009, 03:46 PM

So I paid for a videogame and I cant play until some others leave the game???

Wonderful...

KingEvans_UK · 08-07-2009, 03:47 PM

the wait is all gonna be worth it

Moshinedman · 08-07-2009, 03:47 PM

I played with you the first game today Gordon! I must say I adore it but i've been waiting for a game for a good 30 mins :P

EDIT: get rid of the demo so people who have paid for it can actually play it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!

merro · 08-07-2009, 03:47 PM

Quote:

Originally Posted by GordonVanDyke

Good News, the game is incredibly successful beyond even my expectations. We have reached server capacity, but the bad news about this now some people can't join unless someone leaves. But don't worry, we are adding more servers ASAP to Xbox and in preparation PS3 that should start going up ASAP with priority on Xbox 360.

We have also isolated the issue and improving until we have close to 0 packet loss.

Please keep an eye here for updates.

GvD going on 34 hours of being awake working on this with only 3 hours of sleep from the night before!

keep it up Gordon.
And since it seems to be so successful from day one, i guess we can expect DL content in the future!!!

CHEZ · 08-07-2009, 03:48 PM

Quote:

Originally Posted by EroThraX

You do this everytime and never have enough servers, surely by know you should know how high demand for Battlefield games is on release day.

Agreed, every EA multiplayer game I've owned, which is a decent number, has launched the same way, with notes from support (maybe) that say 'OMGz we underestimated demand, hang tight while we overnight more servers from our suppliers at acme crappy servers inc."

f1rebladex · 08-07-2009, 03:49 PM

Quote:

Originally Posted by Kingg_D

So I paid for a videogame and I cant play until some others leave the game???

Wonderful...

Yeah thats so wonderfull + its a multiplayer only game wich makes it more fantastic

08-07-2009, 03:39 PM	#1 (permalink)
GordonVanDyke DICE Join Date: Sep 2008 Location: Stockholm, Sweden Age: 35 Posts: 800	Good News and Bad News!!!!! Good News, the game is incredibly successful beyond even my expectations. We have reached server capacity, but the bad news about this now some people can't join unless someone leaves. But don't worry, we are adding more servers ASAP to Xbox and in preparation PS3 that should start going up ASAP with priority on Xbox 360. We have also isolated the issue and improving until we have close to 0 packet loss. Please keep an eye here for updates. ************************************************ * Update#1: We are adding new servers, this may cause some disconnection from now until 17:30. Update#2: Servers have been added, mostly in Europe, start trying to play! Update#3: We are working to increase our server capacity to almost double what it is currently. This will be complete today West Coast time. Update#4: We have full support of EA to add as many servers as takes and then some so that everyone can play. This work has already started and servers will be added around the clock with teams working to cover this 24 hours a day so not a moment is wasted. You will be able to play this game and play it lag free! Update#5: Xbox 360 will have around double the servers we have now by 4:30 PST (00:30 GMT)! This will be done in stages so please bear with us. We also increased PS3 servers before release and will keep increasing both the Xbo 360 and PS3's capacity until needs are met with enough extra for peak playing times! Update#6: Some technical issue slowed down the targeted time of the major server increase, but fear not we have increased the the server capacity and the bigger increase is going to happen. No one is sleeping or resting until it is complete. Buy stock in Red Bull because we have consumed it in liters! PS3 having less layers in it's configuration has gone smooth and server capacity is holding for now and servers still being added for the weekend spike. Update#7: With servers catching up to capacity needs we were able to confirm an issue other than capacity is affecting playing with friends. We are aggressively working on this to have it fixed ASAP and agree with comments that not being able to play with friends is unacceptable making it very important to fix. It is very unlikely to be client side and needs fixing within our network infrastructure. Update#8: Making major progress fixing play with friends, this may result in being kicked if you're playing. Also fixing your EA Online Persona logging into EA Online in Battlefield 1943 and of course adding more and more servers! Things are looking up everyone. We are also working on the issue some have with your existing account not logging into EA Online and thinking it doesn't exist. A possible workout will we sort out a proper fix is log into an EA game or Demo to help resort your login. It should never ask for the login if you have an EA account persona for your PSN ID or Xbox 360 Gamertag. Update#9: Major fixes completed fixing joining friends (confirmed myself) and Quick Matching into Servers. Things are getting better and better right now. And just in time for the weekend and this is the game to be playing this weekend. Next is large deploys of more servers since we now have the current ones running smooth! Now the question is how many kills have you got towards the community challenge? For those having issues with Logging into EA Online a fix is coming your way too. Planned roll out is aimed for 2am PST (11:00 CEST) which will correct this and allow you to log in. This will shut down connecting to Battlefield 1943 for 15-20 minutes to perform this fix. Update#10: Fix was applied to correct the error with your EA Persona to connect to EA Online and should now only ask you to accept the Term of Condition and then you're ready to play Battlefield 1943. We have increase server capacity quite a lot on both Consoles and will be adding even more this weekend so invite all your friends to play! And speaking of friends, 99% of this issue was sorted and I have been personally connecting and playing with friends on both systems with no issues. Keep in mind there can be a freak issues, but this should work a majority of the time. Update#11: We have added a huge amount of capacity to both the Xbox 360 and PS3. Except for some odd glitches in the Matrix you should have no issues connecting or connecting with friends. A lot of issues with logging into EA Online have been sorted, but there can still be some odd issues that might not be on our end. Make sure you check that these ports are open and not blocked by your home network or your ISP. Please use the below port list to confirm. TCP Ports: 80, 13020, 18280, 18285 UDP Ports: 53, 3074, 11000-11030, 18285 We will continue to work on some of the DataCenters having above normal Packet Loss that is the possible culprit for the screen freezes and will update on this later. ************************************************ * I also want to add I have never helped lead such an extraordinary event and teams with so many people working so hard and passionately before. I know it is frustrating for you guys, but know the best best I can hope for are working on this and making things happen. This is not lip service, this is action baby! Server Locations Xbox 360: Amsterdam, Miami, Fremont CA, and Tokyo. We are adding more locations as we to spread the load of players. PS3: Amsterdam, Virginia, L.A., and Tokyo. We are adding more locations as we to spread the load of players. Fun Facts I need to share something fun and cheery now. And even though many can't get in, many have and played a lot of games already. On Day 1 there were 29.45 years of gameplay completed on Xbox 360 Over 5 millions kills in the first day! GvD went 43 hours of being awake working on this with only 3 hours of sleep from the night before! I'm back now after a nap and making sure more happens. __________________ PSN ID & X360 Gamer Tag: GordonVanDyke Official Battlefield Website: http://www.battlefield.com/ Official BFBC2 Twitter Page: https://twitter.com/OfficialBFBC2 I'm not clearing my 100% full inbox until sometime after the release of BFBC2... Last edited by GordonVanDyke; 12-07-2009 at 11:24 AM..

08-07-2009, 03:41 PM	#4 (permalink)
ExMaloBonum Rookie Join Date: Jun 2009 Location: Switzerland Age: 28 Gender: Male Posts: 352	Ata boy! __________________ Value your avatars life

08-07-2009, 03:41 PM	#5 (permalink)
KingEvans_UK Rookie Join Date: Jul 2009 Posts: 59	good news indeed, keep up the good work __________________

08-07-2009, 03:41 PM	#6 (permalink)
Kylen008 Rookie Join Date: Jun 2009 Location: Sweden Gender: Male Posts: 202	cool you guys rly need to fix it asap. __________________

08-07-2009, 03:41 PM	#7 (permalink)
Micko3 Rookie Join Date: May 2006 Location: Australia Age: 19 Gender: Male Posts: 191	haha thats just awesome.. and im not being sarcastic __________________

08-07-2009, 03:40 PM	#3 (permalink)
Splatish Forum Regular Join Date: Jun 2009 Location: UK Posts: 745	Yay

08-07-2009, 03:42 PM	#9 (permalink)
Nihilius90 Rookie Join Date: Jun 2009 Location: Glasgow, Scotland. Age: 19 Gender: Male Posts: 224	Good work. Nice to see you are determined to get it fixed. XD __________________ \|XboxLive:Nihilius90\|PSN:Nihilius90\|

08-07-2009, 03:42 PM	#10 (permalink)
BGbourne Rookie Join Date: Jul 2009 Posts: 22	thanks i been waiting for a game for 10 mins now..

08-07-2009, 03:42 PM	#12 (permalink)
EroThraX Rookie Join Date: May 2007 Posts: 86	You do this everytime and never have enough servers, surely by know you should know how high demand for Battlefield games is on release day.

08-07-2009, 03:43 PM	#13 (permalink)
I_Am_Gsus Rookie Join Date: Jun 2009 Posts: 414	Hopefully I am able to connect to the servers because I cant on BFBC. And I see you playing it on my friends list

08-07-2009, 03:43 PM	#14 (permalink)
AstroZombie1 Rookie Join Date: May 2008 Location: Glasgow, Scotland Age: 18 Gender: Male Posts: 21	I'm stuck on the searching for games screen and the game has completely crashed my 360 twice forcing me to power off and on. __________________

08-07-2009, 03:46 PM	#17 (permalink)
DarkGunner93 Rookie Join Date: May 2009 Location: Scotland Posts: 259	Thanks Gordon for all the work you and the rest of Dice are putting in. Santa looks high in the OP btw lol __________________

08-07-2009, 03:46 PM	#18 (permalink)
Peetry Rookie Join Date: Jun 2009 Posts: 25	Good stuff, just make sure the PS3 servers are good for 2moz. I won't forgive you if I we have another CoD4 fiasco on ours hands!!

08-07-2009, 03:46 PM	#19 (permalink)
NAMLegolas Rookie Join Date: Aug 2006 Posts: 9	My trail has 25 minutes left... >.> 5 minutes wasted on a server that was so laggy everyone was frozen...

08-07-2009, 03:46 PM	#20 (permalink)
Kingg_D Rookie Join Date: Jun 2009 Posts: 17	So I paid for a videogame and I cant play until some others leave the game??? Wonderful... __________________

08-07-2009, 03:47 PM	#21 (permalink)
KingEvans_UK Rookie Join Date: Jul 2009 Posts: 59	the wait is all gonna be worth it __________________

08-07-2009, 03:47 PM	#22 (permalink)
Moshinedman Rookie Join Date: Jul 2006 Location: The Mighty England Age: 21 Gender: Male Posts: 152	I played with you the first game today Gordon! I must say I adore it but i've been waiting for a game for a good 30 mins :P EDIT: get rid of the demo so people who have paid for it can actually play it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!! __________________ Gamertag Xbox 360: rockinedman