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Originally Posted by EA_DavidRutter
Hey fellow Canadian Dweller. Hope the weather in Toronto isn't too bad.
Ours has mellowed out somewhat...
We're looking at the clubs servers at the moment. As much info as possible to Wilson as possible - gamertags, locations and times (including time zone) and he can did in to see if it's a hardware or software issue.
We did have some outages yesterday - thankfully adroit and aurora picked up on them - and they were fixed pretty quickly.
I'm still pushing hard to get that info out to you lot as it happens to make sure you're aware of it. It's a little beyond my sphere of influence at the moment though. In the meantime - letting Aurora and Adroit know of issues as they happen can get things fixed pretty quickly now. They've a direct line into the studio.
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Hi David,
Thank you for your input.
Is there ever a thought process at EA sports which considers the possibility of Public Beta testing? I work in software dev ( Scope, test, bug fix and deploy ) and have also fortunatley been involved in some of the Public Beta's made available by other Software houses ( COD4 Infinifty Ward, HALO 3, Bungie ) etc.
I appreciate that these were a limited free for all access, but I still posted feedback to the dev teams whilst alot of user see it purely as a sneek peek to an upcoming game.
I believe handled correctly, incorporating enough time to react to feedback AFTER the beta will make the FIFA experience so much better, for both developers and customers alike. With your yearly turnaround on games, I think alot of us appreciate the amount of work that you guys put into testing the next iteration, but time/money will always impose their own restrictions. A public beta, with structured feedback process is a cost effective way to gain valuable information from your audience - the ones who will be BUYING your game.
You only have to look at the board posts the day/week after release to see that some issues were quickly discovered by users, missed by developers/testers under strict timeframes to deliver.
Rest assured, while alot of people are quick to slate a game, there are many of us who buy games and ALSO work in and around your environment and are more than willing to help create the optimal result.
Thanks
Karl