You do not have the proper spore.com privileges
This issue should now be resolved. If you were previously seeing the error message 'Login failed: You do not have the proper spore.com privileges' please try logging in once again.
If you still see the error 'Login failed: You do not have the proper spore.com privileges', you may have an issue with the login file that is in the Spore folder.*Try browsing to this folder and remove the*login.prop file. To do this:
1. Double-click on My Computer.
2. Double-click on the C: drive.
3. Double-click on Documents and Settings.
4. Double-click on your username.
5. Double-click on Application Data.
Note: The Application Data folder may be hidden, if so go to the Tools menu and select Folder Options. Click on the View tab and select Show hidden files and folders in the Advanced Settings box.
6. Next*double-click*Spore.
7. Then double-click Preferences.
8. In this folder there will be a file login.prop, right click and delete this file*and try Spore once again.
If you are unsure what account you used to register Spore please use the*Contact Us*link*and submit an incident to our support team, they will be able to check the account that was used.
When submitting your incident, please include the following information to verify the account (the more information you include the easier it will be to verify the account):
· The error message you are getting
· Your email address
· Your serial key you used to install the game with
· Your Spore persona
· Your Date of Birth you used to create the account
Why do I get an error message 'The registration key used to install the game is not valid?’ or ‘The product key cannot be validated?’
You may be getting this error message if you already registered your Spore serial code with another account. If you have already registered Spore to one email address you will not be able to add the same serial number to a second email address.
If you are unsure what account you used to register Spore please use the*Contact Us*link*and submit an incident to our support team, they will be able to check the account that was used.
When submitting your incident, please include the following information to verify the account (the more information you include the easier it will be to verify the account):
· The error message you are getting
· Your email address
· Your serial key you used to install the game with
· Your Spore persona
· Your Date of Birth you used to create the account
The game needs access to the internet in order to verify ownership of this game. Please ensure that your computer is online and try again
If you are using Windows Vista and*receive the error “The game needs access to the internet in order to verify ownership of this game. Please ensure that your computer is online and try again” or "There seems to be a problem contacting the license server. Ensure your internet connection is active and try again in a few minutes", please ensure that your system has an internet connection.**If you do have an internet connection, please try the following steps:
1. Please download all the appropriate updates and patches for the game.
2. Make sure that your computer's drivers are up to date, and any background tasks are closed.
3. Make sure that your Internet connection is not being blocked by a firewall.
4. Make sure that you eliminate any conflicts with Anti-Virus software that is on your computer.
If you continue to have the error, it may be possible that the Explicit Congestion Notification (ECN) is enabled on your Vista system.**This Vista network option is disabled by default.**Here are the steps to disable this option:
1. Click on Start,*then*Run
2. Type in CMD and click on OK.
Enter in the following commands:
netsh
interface
tcp
set global ecncapability=disabled
exit
exit
3. Restart your system to have the change take effect and login to Windows Vista using an administrator account.**Now launch the game.
DRM Explained
The DRM solution implemented for the Spore and Spore Creature Creator changes copy protection from being key-disc based, which requires authentication every time you play the game by requiring a disc in the drive, to a one-time online authentication. This system has the added benefit of allowing you to seamlessly play your game without requiring the game disc in the drive.
KEY POINTS:
· This system allows you to authenticate your game on three computers with the purchase of one disc. EA Customer Service is on hand to supply any additional authorizations that are warranted. This will be done on a case-by-case basis by contacting Customer Support.
· Games are authorized to your machine when you first install and launch the game.
· We’ve all had those times when the discs get lost or scratched, and you can’t play a game you’ve bought because you need a working disc in the drive. With this new system, players will no longer need the disc to play the game, but can instead simply retain the disc as backup for reinstallation.
FAQ:
Q: What is the difference between the old PC disc authentication solution and the new online model?
A: Two things have changed:
· First, authentication of your game disc has changed from a physical format to an online format, eliminating the need to have a disc in the drive when playing.
· Second, with online authentication, consumers now connect to the Internet the first time the game is launched and are only required to reconnect if they are downloading new game content.
Q: How will the game authenticate now?
A: We authenticate your game online when you install and launch it for the first time.
Q: Do I have to reauthenticate after the first time my game is launched?
A: Reauthentication is required only if you make significant changes to your PC's hardware, reformat your hard drive, or in some cases, upgrade your Operating System.* Multiple installations of the game on the same computer do not count against the number of computers the game can be installed on.
Q: What are the benefits of online authentication versus*the disc-based model?
A: The new system means you don't need to have the game disc in your computer in order to play. Losing a disc will no longer keep you from enjoying a game you already have installed.
Q: Am I able to play my game on more than one computer? Do I need the disc for that?
A: You'll be able to install and play your game on up to three computers without the need of the game disc. Your computer is authorized after installation and the initial launch of the game.
Q: Will I still be able to play my game offline?
A: Yes, you can play offline, however, we do hope that you will play online. Sharing creatures, buildings, and vehicles with other players is something that is unique to Spore and Spore Creature Creator, and is one of the coolest features of the game.
Q: What happens when I’ve reached the maximum number of computers for my game and I need more? (Due to computer upgrades, theft, crashes, etc.)
A: EA Customer Support is on hand to supply any additional authorizations that are warranted. This will be done on a case-by-case basis by contacting Customer Support.
Q: Why are Maxis and EA implementing this new authentication process?
A: This solution serves to protect our software from piracy. It has the added benefit of allowing you to activate your game on multiple machines without needing the game disc in the drive when playing the game.
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