Forgive me Baker, but I believe you want to know the truth about this..
As you may know I´m the owner of the Secusphere. One of my staff, Midfingr installed twice Mass Effect
Great Game. Bad Copyprotection
So I post here to inform you that Securom is not acting with precission and professional behaviour and is annoying your customers. Some situations are avoidable like this one.
I believe the OP when he says he has only had 2 installs.
Regards
Sblade