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Exuvo · 12-08-2008, 10:46 AM

I got an response from EA:
My Question http://exuvo.no-ip.org/sporecomplain.txt
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Response (Chandan Tiwari)
08/11/2008 09:17 AM

Hi,

Thank you for writing to EA.com account services.

Due to the nature of your issue, more time is required for investigation. I apologize for any prolonged delays this might cause, but please rest assured that we are trying to handle your issue in a timely manner. During this time, you may still update your incident with additional information that might help us resolve your issue without causing any additional delay. To update your incident click the link that says, To view or update your question from our support site, click here."

We appreciate the opportunity to assist you and look forward to getting you back in the game!

Please let us know if there is anything else needed.

Thank you.

Chandan
EA Online Support.
--------------------------------------------------------------------------
Response (Samuel S)
08/11/2008 03:23 PM

Hi,

Thank you for contacting Electronic Arts Customer Support.

Activation only occurs during installation. If you have the game installed already, you will not need to reactivate it.

If you need additional assistance or have further questions please reply to this email or visit our self help knowledge base at http://support.ea.com

Thank you,
Samuel
Senior Representative
Electronic Arts Customer Support

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And that answer i find very suspicious

, but if it actually is true then i would be able to play the game for 2 years max, so it still needs to be removed!
Now they need to remove stupid SecuRom.

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I actually wrote EA twice with the same message and the other one got this answer:
---------------------------------------------------------------------
Response (EA Tech Marc C.)
08/10/2008 07:03 AM

Hello,

Thank you for contacting Electronic Arts. I'm sorry for the DRM issue that
you are having with the game Spore.

The DRM solution implemented for the Spore Creature Creator changes copy
protection from being key disc based, which requires authentication every
time you play the game by requiring a disc in the drive, to a one time
online authentication. This system has the added benefit of allowing you to
seamlessly play your game without requiring the game disc in the drive.

KEY POINTS:

This system allows you to authenticate your game on three different
computers with the purchase of one disc. EA Customer Service is on hand to
supply any additional authorizations that are warranted. This will be done
on a case-by-case basis by contacting Customer Support.
Games are authorized to your machine when you first install and launch the
game.
We’ve all had those times when the discs get lost or scratched and you
can’t play a game you’ve bought because you need a working disc in the
drive. With this new system, players will no longer need the disc to play
the game, but can instead simply retain the disc as back up for
re-installation.

If you bought a game from the EA Download Manager you will be able install
the game in three different computers only. May we also remind you that
reinstalling the game on a newly reformatted computer or a major hardware
update will count as one installation license. If incase that you have
installed the game in three different computers, you will be able install
the game again after 14 days. You will also be able to install the game once
after that then you will have to wait again for another 14 days. This rule
applies to some of the older game that was made available for download
through EA Download Manger.

Regarding the newer games it will be almost the same but instead of waiting
for 14 days you will have to contact us for a new installation license.

But as long as you have only installed the game in one computer, you will be
able to install the game as much as you want.

If you need more installation authorizations please provide the information
below so we could further investigate on this issue, thank you.

Full name:
Account name:
Email address associated with your EA account:
Serial code or codes of the game registered to this account:
Post Code:
Date of Birth:

Should you require further assistance about this or any Electronic Arts
games in the future please visit our website and review our extensive Self
Help knowledgebase (http://support.ea.com).

Thanks,

Marc C.
EA Technical Support
---------------------------------------------------------------------
That 14-days wait would seem a LOT better than having to call them..

12-08-2008, 10:46 AM	#270 (permalink)
Exuvo Rookie Join Date: Aug 2008 Posts: 7	I got an response from EA: My Question http://exuvo.no-ip.org/sporecomplain.txt -------------------------------------------------------------------------- Response (Chandan Tiwari) 08/11/2008 09:17 AM Hi, Thank you for writing to EA.com account services. Due to the nature of your issue, more time is required for investigation. I apologize for any prolonged delays this might cause, but please rest assured that we are trying to handle your issue in a timely manner. During this time, you may still update your incident with additional information that might help us resolve your issue without causing any additional delay. To update your incident click the link that says, To view or update your question from our support site, click here." We appreciate the opportunity to assist you and look forward to getting you back in the game! Please let us know if there is anything else needed. Thank you. Chandan EA Online Support. -------------------------------------------------------------------------- Response (Samuel S) 08/11/2008 03:23 PM Hi, Thank you for contacting Electronic Arts Customer Support. Activation only occurs during installation. If you have the game installed already, you will not need to reactivate it. If you need additional assistance or have further questions please reply to this email or visit our self help knowledge base at http://support.ea.com Thank you, Samuel Senior Representative Electronic Arts Customer Support -------------------------------------------------------------------------- And that answer i find very suspicious, but if it actually is true then i would be able to play the game for 2 years max, so it still needs to be removed! Now they need to remove stupid SecuRom. --------------------------------------------------------------------- I actually wrote EA twice with the same message and the other one got this answer: --------------------------------------------------------------------- Response (EA Tech Marc C.) 08/10/2008 07:03 AM Hello, Thank you for contacting Electronic Arts. I'm sorry for the DRM issue that you are having with the game Spore. The DRM solution implemented for the Spore Creature Creator changes copy protection from being key disc based, which requires authentication every time you play the game by requiring a disc in the drive, to a one time online authentication. This system has the added benefit of allowing you to seamlessly play your game without requiring the game disc in the drive. KEY POINTS: This system allows you to authenticate your game on three different computers with the purchase of one disc. EA Customer Service is on hand to supply any additional authorizations that are warranted. This will be done on a case-by-case basis by contacting Customer Support. Games are authorized to your machine when you first install and launch the game. We’ve all had those times when the discs get lost or scratched and you can’t play a game you’ve bought because you need a working disc in the drive. With this new system, players will no longer need the disc to play the game, but can instead simply retain the disc as back up for re-installation. If you bought a game from the EA Download Manager you will be able install the game in three different computers only. May we also remind you that reinstalling the game on a newly reformatted computer or a major hardware update will count as one installation license. If incase that you have installed the game in three different computers, you will be able install the game again after 14 days. You will also be able to install the game once after that then you will have to wait again for another 14 days. This rule applies to some of the older game that was made available for download through EA Download Manger. Regarding the newer games it will be almost the same but instead of waiting for 14 days you will have to contact us for a new installation license. But as long as you have only installed the game in one computer, you will be able to install the game as much as you want. If you need more installation authorizations please provide the information below so we could further investigate on this issue, thank you. Full name: Account name: Email address associated with your EA account: Serial code or codes of the game registered to this account: Post Code: Date of Birth: Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (http://support.ea.com). Thanks, Marc C. EA Technical Support --------------------------------------------------------------------- That 14-days wait would seem a LOT better than having to call them.. Last edited by Exuvo; 12-08-2008 at 10:54 AM..