OH my god! it sounds like someone is having almost the same problem that im having! my drum pads have recently broken, and while they still work, you can actually hear the plates under the rubber skin cracking occassionaly while im playing it, and i figure that they arent really meant to break like that, i havent been hitting them very hard as theres no need, and i know lots of other people have had the same problem as well.
so ive tried using the EA customer support thing to get them fixed, and they referred me to the place of purchase (play.com), so i gave them a call, and was then told that they only offer a 28 day warranty on them, and that i would have to refer them to the manufacturers for a replacement.
so ive sent EA several emails, all of them with the same automated response of 'go to the EA customer support website' which obviously always refers me to the place of purchase! one of the emails wasnt even for the UK site, theyd just sent the US one to me, and when i actually thought i was getting somewhere (like putting in my address and details) i then had it thrown back in my face saying 'this service is only available in Northern America' even though it had just previously asked me to show my country on an dropdown menu (and yes the UK was on that list)
its extremely infuriating to be having to go to this much trouble when all i want is a replacement drumpad set, im not trying to rip anybody off, it just seems that most people who work in tech support call centres have no idea what theyre talking about. Microsoft are exactly tthe same as i recently had some trouble with them as well regarding my 360.
I would love to know what the phone number was that you rang to get your fault reference number as that is something that the woman on the phone at play.com mentioned to me, i just hope i can get it sorted soon because in 2 months time i wont be in the country to do it for a long long time!
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