Hi Ameer l glad you got the patches to work, l would of answered you question on friday but l was in a very bad mood, as my mum said " the air turned blue" and yes l'm still living at home it's cheaper, as for the question only the support team can sort that out which a kind admin posted.
l suffered with the same problem with the crashes when using Windows XP it would crash with no reason, l did submit the problem to the support team they replyed saying "shut down certain task in Task manager", but they never'd answered back after that, l'm guessing you already tried that.
It's one step forward, two steps back.
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