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zigs00 · 21-07-2008, 10:33 AM

Just wanted to update this.
Had to ring my retailer to sort out the drums. Luckily though, i used the great saynotto0870.com website to find out their real number and not have to waste my money. But the first time i rang they said i needed to re-ring Rock Band to get a fault reference number :@

So, rang Rock Band, was put on hold for about 12 minutes, then it started ringing, and then was engaged. So i rang again, and i accidently pressed the wrong number while going through the automated voice, and got an answer straight away, which was good. The guy was ACTUALLY useful too! He said that i'd rung the wrong place, but he's happy to help nonetheless as it was only getting a fault reference. One good phone call out of eight or nine?

So re-rang play.com and again, on hold for a couple of minutes. When i got through they told me that because i wasn't the account holder (used my brothers account as he uses play.com a lot and i couldn't be arsed registering). Tried ringing the next day and just saying that i was my brother, but i couldn't prove it because i couldn't remember his email address or postcode.
Which was just a bit bollocks because he was on holiday, no way to get in touch with him. So had to wait for that too :@

So, when he was back i got him to ring for me because i really could not be arsed with another useless phone call. And it all seemed fine, they had no issues with it, straight forward and simple... seemed.
Someone will be turning up today, and in the very annoying way they do these things, all i know is sometime between 10am-5:30pm, so i have to stay near to front door all day

AND they're not just taking the broken drum pads, i had to put everything back into the instruments box so they can take the whole thing. I guess it is protocol, but still!
AND they've said it'll take at the minimum a week before i get the new/fixed/replaced? instruments. Which would be fine, only i'm going on holiday on Friday xD So it's just my own bad luck this time, but i won't be here to collect them, and none of my neighbours are around during the day, on weekdays to take it for me either. So i had to ring play.com to ask what will happen if no one is in. And sort of luckily it's not being delivered by Royal Mail, because what normally happens with them is that you have a day to get it from the sorting office (which luckily is like a 10 minute walk from my house so no worries there), and if you dont pick it up in that time, they post it back to the sender.

But it's being sent by a different posting company, so if no one is here, and they've said that they hold the items for up to a month, depending on size. As it's a big package, got my fingers crossed that they won't send it back before i can get it. But also, their depot is bloody miles away! About an hour's drive, just to get my ****ing instruments.

This is less annoying than before, and at least i'm getting it sorted (i hope). But it's just taken so bleeding long and been so aggravating along the way that i really don't know if i can take another hiccup :@

Also, tried to get my voucher sorted out. Send a clear email to the UK EA support centre, as recommended by someone on the EA forums, but i got an absolutely useless, irrelevant automated reply. Three times. And they seemingly haven't got a phone number.

21-07-2008, 10:33 AM	#18 (permalink)
zigs00 Rookie Join Date: Jul 2008 Posts: 7	Just wanted to update this. Had to ring my retailer to sort out the drums. Luckily though, i used the great saynotto0870.com website to find out their real number and not have to waste my money. But the first time i rang they said i needed to re-ring Rock Band to get a fault reference number :@ So, rang Rock Band, was put on hold for about 12 minutes, then it started ringing, and then was engaged. So i rang again, and i accidently pressed the wrong number while going through the automated voice, and got an answer straight away, which was good. The guy was ACTUALLY useful too! He said that i'd rung the wrong place, but he's happy to help nonetheless as it was only getting a fault reference. One good phone call out of eight or nine? So re-rang play.com and again, on hold for a couple of minutes. When i got through they told me that because i wasn't the account holder (used my brothers account as he uses play.com a lot and i couldn't be arsed registering). Tried ringing the next day and just saying that i was my brother, but i couldn't prove it because i couldn't remember his email address or postcode. Which was just a bit bollocks because he was on holiday, no way to get in touch with him. So had to wait for that too :@ So, when he was back i got him to ring for me because i really could not be arsed with another useless phone call. And it all seemed fine, they had no issues with it, straight forward and simple... seemed. Someone will be turning up today, and in the very annoying way they do these things, all i know is sometime between 10am-5:30pm, so i have to stay near to front door all day AND they're not just taking the broken drum pads, i had to put everything back into the instruments box so they can take the whole thing. I guess it is protocol, but still! AND they've said it'll take at the minimum a week before i get the new/fixed/replaced? instruments. Which would be fine, only i'm going on holiday on Friday xD So it's just my own bad luck this time, but i won't be here to collect them, and none of my neighbours are around during the day, on weekdays to take it for me either. So i had to ring play.com to ask what will happen if no one is in. And sort of luckily it's not being delivered by Royal Mail, because what normally happens with them is that you have a day to get it from the sorting office (which luckily is like a 10 minute walk from my house so no worries there), and if you dont pick it up in that time, they post it back to the sender. But it's being sent by a different posting company, so if no one is here, and they've said that they hold the items for up to a month, depending on size. As it's a big package, got my fingers crossed that they won't send it back before i can get it. But also, their depot is bloody miles away! About an hour's drive, just to get my ****ing instruments. This is less annoying than before, and at least i'm getting it sorted (i hope). But it's just taken so bleeding long and been so aggravating along the way that i really don't know if i can take another hiccup :@ Also, tried to get my voucher sorted out. Send a clear email to the UK EA support centre, as recommended by someone on the EA forums, but i got an absolutely useless, irrelevant automated reply. Three times. And they seemingly haven't got a phone number.