Thats the problem with customer service staff at most of these places nowadays not just EA. They don't know anything to do with the product they're dealing with and usually just have a list of things to say when people come with a problem. What would of made that story even worst would of been if the person on the line was foreign cuz tht always pees me off, not being racist or anything but because i have a hearing problem i can never understand *** any of them are saying over the phone. As for the whole voucher thing in your story no offence but that gave me a good laugh " we dont deal in GBP" if it was me i would of just hung up on her or said excuse me can i speak to someones whos not completely incompitent or arent there any of them available
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