Good News for snapped pedals within 60 days
Quote:
Originally Posted by LewisDee
This is the reply i had after asking about warranty replacements for my drum pedal.. ive not try'd yet but will be first thing tommorrow.
Electronic Arts is committed to providing the highest quality gaming experience possible, but occasionally there are production issues that are not discovered until after the product has been sent to stores. In these cases, we will do everything we can to facilitate an efficient exchange process and a positive overall service experience for our customers. You may contact our Warranty Customer Support at 08702432435 and choose the Rock Band IVR option to request for a replacement. On the other hand, you may also try going to Rockband Portal, choose your region and create a replacement request online. |
I called this u.k 0870 number today and asked about replacing my drum pedal and the american guy at the other end took a few address details etc. and said he would send me a replacement pedal free of charge within 7 working days and there was no need to send my snapped pedal back..
Sweet..
I then asked about replacement mic, drums and guitars if they went wrong within the 60 days would they be replaced in the same way.. unfortunately they cant replace these and was told to visit the place of purchase get these replaced. the shops will replace faulty equipment within 60 days but in the warranty booklets with any of the peripherals it says EA will honour warranty exchanges up to two years but it is down to store if they will or not. the stores HAVE TO offer at least a 60 day warranty minimum so if they try to give you a 28/30 day policy bull then take your little instruction/warranty info booklet along to wave under there noses.
this wont please everyone but its pleased me for now.. hope this helps someone else.
DEE.