I'm sorry that you feel as though you've been poorly treated; I don't think that the Support Team meant to insult your intelligence (they were simply trying to find out if your drum-pads had become damaged despite appropriate use and making sure that you'd connected them properly, etc.).
I would advise you to get in touch with the online retailer from which you purchased them, and explain to them that they do not work and request that they replace them for you.
As for your vouchers, I'd recommend that you contact our Support Centre (via the link at the top right of the forum (it's free!)) and explain to them about the vouchers you were given - I imagine that they can offer you replacement vouchers (in GBP).
Phenom
|