Sorry it just sounded to me like you were saying that often people don't have the receipt through no fault of their own and that there are many reasons for it, I know you'd already said gifts and such but I thought you were implying there were other reasons. Just in general though I don't know of anyone in my family who doesn't keep the receipt for most gifts, well things you might have to replace. But most people should be sensible enough to keep the receipt for something that costs £100+.
Microsoft is a rare exception, and they are a much larger company than EA with much more technology available to them, and they invest a lot more in their tech support and such so they're not a good example, well they are, they're a good example of how customer service should be but unfortunately not many people follow that example.
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