Quote:
Originally Posted by Remora Wraith
When would you not have a receipt and not be able to get it through no fault of their own?
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Didn't I just go through that?
Quote:
Originally Posted by Remora Wraith
The only time I can think of is if it was bought by someone else
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Bingo. And if they didn't keep the receipt, it's not your fault. While you or I would know to keep the receipt given the hideous failure rate on Rock Band, someone buying for someone else might well not.
It's worth pointing out the comparison with various other companies with better organised returns policies such as Microsoft who can quite happily process returns without the need for a receipt, based solely on the serial number.