The shop still has to deal with it though and they'd rather not if they don't have to, many shop will do exchanges on faulty goods if you kick up a big enough fuss about it, mostly so they don't lose you as a customer, but legally they have a right to refuse the return without proof of purchase and that was my point. And given that the shop in question is being awkward about the exchange anyway it'd probably be best if Frenuless had the receipt to show them at the store.
When would you not have a receipt and not be able to get it through no fault of their own? The only time I can think of is if it was bought by someone else, and then if it is broken and was a gift on bought on your behalf and you paid them for it you should be able to ask them for the receipt to get an exchange if it's broken. In fact I make a point of asking for the receipt from the person if they bought it on my behalf and they're being paid for it so if there is a problem I have no hassle getting an exchange.
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