aaaaaarrrrgh.... my ISP tested the connection and encountered the same error. They said the error message showed that there is a problem with Crysis on the EA server and that I should contact EA again.
Before calling EA again I performed another trace route and the results were good this time. Tried downloading the game, same problem, trace route again all ok... so it's obviously not my connection.
Called EA again (I was also asked to forward dxdiag results again, like that has anything to do with a download).
Whilst writing this, I performed another trace route and got a lot of loss on servers ending with ea.com. I've probably spent enough on calls to EA support to buy a gold plated DVD of Crysis.
I'm going to call them again now. If the issue is not resolved within a few hours (I've been calling them several times a day and sent in several e-mails during the last 5 days) I will be claiming my money back, although I might have to wait 30 days and sending a summary of this incident to all the gaming magazines for which I can find an e-mail addresses online and of course be setting up accounts with gaming forums to post it there).
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