I managed to get them on the phone and again went through the help files which are available on the internet. As a last resort I was asked to try the download from another internet connection using my laptop - that did not work either (I even went around to find an open wireless connection and tried it with that).
What did not interest anyone was the fact that I can download the bonus content onto my tower and laptop and from my and other internet connections, just not the game. The core.ini file in the EA download manager program folder is also empty. The core.html file in the logs folder in the download manager cache folder shows several errors (amongst others "Warning: core.exe not present in core.ini") but EA support is not interested in any of that.
In the confirmation e-mail in which I received my unlock code, it says I would shortly receive the link to the multiplayer demo and the access code - haven't received that either.
Can anyone tell me how to get my money back (or have I just shoved my money up EA's ***?)
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