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EAUK_Omni · 14-12-2007, 02:39 PM

Crysis FAQ

Hopefully this will help you guys with your problems, more solutions will be added soon. Some solutions have been taken from Nanosuit.com, EA Tech Support pages and the US EA Forums.

Where can I find the latest patch?

The latets patch can be found at http://www.crymod.com

Missing Files During Installation:

Please try the following trouble shooting steps before trying to install the game. Also be sure to read the version specific information below.

General Pre installation steps:

First ensure that there is no legacy of your earlier failed attempts to install the game. These manual uninstall instructions will ensure that the game has completely been removed. Be sure to follow the instructions carefully, especially in regards to backing up your registry. Manual Removal of Crysis

Next make sure there are no corrupt files that may be conflicting with your installation. Delete your temporary files by following the steps on this FAQ:
Clearing Temporary Files

I also recommend that you defragment and check your Hard Drive for errors. Follow the instructions on this FAQ to prepare and clean up your hard drive (please note the XP instructions should work for Vista users as well):
Installation Troubleshooting

You may also want to try reinstalling the installation InstallShield software:

Click the Start button on the Windows Taskbar.
Select Run.
Type C:\Program Files\Common Files into the text box and click OK.
Right-click the InstallShield folder, and select Rename.
Change the name to InstallShieldOld.
Start the game installation again to reinstall the InstallShield components with the newest version.
Before installing make sure that you have ended all unnecessary background programs and processes. The instructions for are on the following FAQ from our Support Site: Ending Background Tasks

EA Download Manager Version

These corrupt .cab errors are usually an indication of a corrupt download or decryption. One way to check if this is the case is to browse to:
C: \ProgramData\Electronic Arts\EADM\Cache

There will be one or more folders with names something like {2246546- 5446546}. One of these folders will contain your Crysis Download folder 'Crysis_SE1'. Right click on the 'Crysis_SE1' folder and select 'Properties'. The Size on Disk should be 5.46 GB and there should be 1440 files, 49 folders. If your information does not match this you have a corrupt download. Unfortunately this means that you will need to delete your Cache and re download Crysis. You will need to click the small red 'X' next to the game in Download Manager to remove the temporary files, and then re- download.

Also make sure that you have enough Disk Space to install the game. You will need 12 GB of free space to install the game after downloading it. To be safe this means before downloading you should have 18 GBs of free space.

Unfortunately if the steps above did not resolve the issue with your current Download files you will need to clear your Download and redownload the game. I realize this is especially frustrating if your download takes a several hours, but it is the way to resolve this issue. When you redownload the game ensure there are no unnecessary tasks running and all antivirus software and Firewalls are configured to allow EA Download Manager: EADM Connection Troubleshooting

DVD Version

These errors could be caused by a faulty DVD. The easiest way to check this is to try the DVD on another System. You can also try copying the contents of the disk to a folder on your desktop. If the copy fails on the file that is a pretty solid sign that the disk you received is defective.

You could also try these disk drive specific tips, particularly if you have any emulation software installed: CD ROM Troubleshooting

If you find the DVD is not working after trying the trouble shooting steps you will need to get a replacement DVD. If the retailer will not accept your game because it has been opened you can contact Electronic Art’s warranty department to get a new copy. You can find contact details at http://support.electronicarts.co.uk or in the back of your manual

Connection Issues

If you are getting authentication failures then you may have an issue with your serial number. To rectify this please contact our support staff through the Contact Us tab on http://support.electronicarts.co.uk and provide us with the following:

Gamespy account name.
CD Key for Crysis (if you have purchased the DVD version).
EADM account name (if you have purchased the EA Download Manager version).
Typically connection issues are caused by one or more ports being blocked by a firewall, router, or even your Internet Service Provider to help maintain security. These ports are the doorways used to send and receive information between your computer and the server. You must configure your router/firewall to have the game's ports open in order to connect to the servers properly. You may also need to contact your Internet Service Provider to ensure that these ports are opened as well.

The ports for Crysis are as follows:

UDP
64087

TCP
29900
29901
28910
6667

When hosting a server the following ports are used:
UDP
64087
29910
27900
27901

TCP
29900
29901
28910
443
80

You may also need to have your Internet Service Provider open these ports for you. For help configuring a firewall or router you may need to refer to the manufacturer.

Crysis Preorder - Amphibious APC

You can enter your details here to get your Amphibious APC: https://crysispreorder.gamespy.com/Default.aspx

64 Bit Crysis issues

For those having problems try this: To get the 64-bit .exe file working please copy the 'lang.ini', 'paul.dll' and 'unicows.dll' from the Bin32 folder into the Bin64 folder. After that you will be able to launch Crysis from the 64-bit directory.

Is there a fansite kit?
Yes there is:

Today we would like to introduce you to our “Official Crysis Fan Site Kit v1.0” that is available for download now. This kit is a collection of materials especially designed to assist in the creation of your own non-commercial Crysis Fan Site. In general the kit includes concept art, screenshots, render shots, wallpapers, sounds, documents, PSD templates and examples of an HTML page.

The Crysis Fan Site Kit contains following items:

Comparison Screenshots
Concept Arts
Developer Diary
Fact Sheet
Logos
Pack shots
Render shots
Screenshots
Sound
Wallpapers
HTML templates

You can download the whole package from our modding portal Crymod.com. Enjoy the content and we hope you like the assets we provide. We are looking forward to your creations!

-Crysis Dev Team

14-12-2007, 02:39 PM	#1 (permalink)
EAUK_Omni EAUK Staff Join Date: Oct 2006 Location: The Institute Gender: Male Posts: 3,347 Blog Entries: 7	Crysis FAQ Updated 17/12/07 Crysis FAQ Hopefully this will help you guys with your problems, more solutions will be added soon. Some solutions have been taken from Nanosuit.com, EA Tech Support pages and the US EA Forums. Where can I find the latest patch? The latets patch can be found at http://www.crymod.com Missing Files During Installation: Please try the following trouble shooting steps before trying to install the game. Also be sure to read the version specific information below. General Pre installation steps: First ensure that there is no legacy of your earlier failed attempts to install the game. These manual uninstall instructions will ensure that the game has completely been removed. Be sure to follow the instructions carefully, especially in regards to backing up your registry. Manual Removal of Crysis Next make sure there are no corrupt files that may be conflicting with your installation. Delete your temporary files by following the steps on this FAQ: Clearing Temporary Files I also recommend that you defragment and check your Hard Drive for errors. Follow the instructions on this FAQ to prepare and clean up your hard drive (please note the XP instructions should work for Vista users as well): Installation Troubleshooting You may also want to try reinstalling the installation InstallShield software: Click the Start button on the Windows Taskbar. Select Run. Type C:\Program Files\Common Files into the text box and click OK. Right-click the InstallShield folder, and select Rename. Change the name to InstallShieldOld. Start the game installation again to reinstall the InstallShield components with the newest version. Before installing make sure that you have ended all unnecessary background programs and processes. The instructions for are on the following FAQ from our Support Site: Ending Background Tasks EA Download Manager Version These corrupt .cab errors are usually an indication of a corrupt download or decryption. One way to check if this is the case is to browse to: C: \ProgramData\Electronic Arts\EADM\Cache There will be one or more folders with names something like {2246546- 5446546}. One of these folders will contain your Crysis Download folder 'Crysis_SE1'. Right click on the 'Crysis_SE1' folder and select 'Properties'. The Size on Disk should be 5.46 GB and there should be 1440 files, 49 folders. If your information does not match this you have a corrupt download. Unfortunately this means that you will need to delete your Cache and re download Crysis. You will need to click the small red 'X' next to the game in Download Manager to remove the temporary files, and then re- download. Also make sure that you have enough Disk Space to install the game. You will need 12 GB of free space to install the game after downloading it. To be safe this means before downloading you should have 18 GBs of free space. Unfortunately if the steps above did not resolve the issue with your current Download files you will need to clear your Download and redownload the game. I realize this is especially frustrating if your download takes a several hours, but it is the way to resolve this issue. When you redownload the game ensure there are no unnecessary tasks running and all antivirus software and Firewalls are configured to allow EA Download Manager: EADM Connection Troubleshooting DVD Version These errors could be caused by a faulty DVD. The easiest way to check this is to try the DVD on another System. You can also try copying the contents of the disk to a folder on your desktop. If the copy fails on the file that is a pretty solid sign that the disk you received is defective. You could also try these disk drive specific tips, particularly if you have any emulation software installed: CD ROM Troubleshooting If you find the DVD is not working after trying the trouble shooting steps you will need to get a replacement DVD. If the retailer will not accept your game because it has been opened you can contact Electronic Art’s warranty department to get a new copy. You can find contact details at http://support.electronicarts.co.uk or in the back of your manual Connection Issues If you are getting authentication failures then you may have an issue with your serial number. To rectify this please contact our support staff through the Contact Us tab on http://support.electronicarts.co.uk and provide us with the following: Gamespy account name. CD Key for Crysis (if you have purchased the DVD version). EADM account name (if you have purchased the EA Download Manager version). Typically connection issues are caused by one or more ports being blocked by a firewall, router, or even your Internet Service Provider to help maintain security. These ports are the doorways used to send and receive information between your computer and the server. You must configure your router/firewall to have the game's ports open in order to connect to the servers properly. You may also need to contact your Internet Service Provider to ensure that these ports are opened as well. The ports for Crysis are as follows: UDP 64087 TCP 29900 29901 28910 6667 When hosting a server the following ports are used: UDP 64087 29910 27900 27901 TCP 29900 29901 28910 443 80 You may also need to have your Internet Service Provider open these ports for you. For help configuring a firewall or router you may need to refer to the manufacturer. Crysis Preorder - Amphibious APC You can enter your details here to get your Amphibious APC: https://crysispreorder.gamespy.com/Default.aspx 64 Bit Crysis issues For those having problems try this: To get the 64-bit .exe file working please copy the 'lang.ini', 'paul.dll' and 'unicows.dll' from the Bin32 folder into the Bin64 folder. After that you will be able to launch Crysis from the 64-bit directory. Is there a fansite kit? Yes there is: Today we would like to introduce you to our “Official Crysis Fan Site Kit v1.0” that is available for download now. This kit is a collection of materials especially designed to assist in the creation of your own non-commercial Crysis Fan Site. In general the kit includes concept art, screenshots, render shots, wallpapers, sounds, documents, PSD templates and examples of an HTML page. The Crysis Fan Site Kit contains following items: Comparison Screenshots Concept Arts Developer Diary Fact Sheet Logos Pack shots Render shots Screenshots Sound Wallpapers HTML templates You can download the whole package from our modding portal Crymod.com. Enjoy the content and we hope you like the assets we provide. We are looking forward to your creations! -Crysis Dev Team __________________ Omni Community Co-ordinator Recently played: Need for Speed: Undercover Have you Met your match? Electronic Arts (If you add me on Xbox Live, message me to say you're from the forums)