Well I've had my response from EA customer service which while admitedly was nice and quick it was also unfortunately not the sort of help I was looking for.
Here's what they said :-
Quote:
Thank you for writing us at EA Technical Support. I understand that you are currently having crash issues with SimCity Societies. I apologise for your situation, and the inconvenience that this causes you.
First off, please note that the game was not tested on 64 bit systems and is most compatible with 32 bit systems.
With that said, please go over the things below.
Adjust your desktop resolution to 1024x768 for the best compatibility with your game.
How to change your desktop resolution
http://support.ea.com/cgi-bin/ea.cfg/php/enduser/olh_adp.php?p_faqid=10710
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(hmmm like I don't know how to change my resolution
)
Quote:
If you have raised any video/graphics settings in the game from their defaults, lower them back to their default setting.
Make sure that you have closed any programs or tasks running in the background as sometimes one of the programs can conflict with the game. Background applications such as anti-virus programs are often the cause of conflicts.
· Hold down the Ctrl, Alt, and Delete keys at the same time
· Click the "Processes" tab.
· Click on the gray bar in the middle column that says User Name to sort by user name.
· Do NOT select anything for SYSTEM, LOCAL SERVICE, or NETWORK SERVICE.
· Click on anything besides EXPLORER and TASKMGR for this User Name or other user names.
· Click on END PROCESS
· Repeat these steps until only explorer.exe and taskmgr.exe are open for this user profile.
Don't worry that you are permanently changing your system configuration; these applications will return when you restart your system.
If you receive a warning for any of these, don't worry it is a standard warning message and is expected. Please click "yes" and continue.
If you have raised any video/graphics settings in the game from their defaults, lower them back to their default setting.
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So basically if you're running a 64 bit os don't bother buying the game because they couldn't be bothered to test it on a 64 bit os
And if you already have brought it please run it on the lowest settings available especially if you have a 8800 and are running it in a high resolution.....
Yeah like I brought a 22" widescreen monitor and a £380 video card to run games at 1024 x 768
if that was the case then I could have saved myself a lot of money and brought a nice cheap dell and a 15" crt
This game hasn't been tested properly and i urge people who were considering buying it to think again especially if they have hardware thats anywhere near recent and decent.
I've sent them the following email and we will see what they come up with
Quote:
Hi,
I have tried everything you suggested and still the crashes persist.
Unfortunately you don't really make it clear on your cover of your game that this was not compatible with a 64bit os,
if this is the case then I will ask you for a full refund for the game as this is clearly not acceptable.
Like I said in my previous email I have no problems playing any other games only this one am I experiencing these sort of issues.
Please give me details of either
a) how to get my money back for a game that is not fit for purpose or
b) how to get the game working for more than 10 minutes at a time.
Many thanks
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Lets hope they come up with a reasonable solution.......