Norton Antivirus wont be causing the prob, if thats all that popped up then i doubt you have a seperate firewall program on your pc, HP total car advisor is i'm assuming Hewlet Packard own advisory tool, that shouldnt cause an issue either, please dont be offended by this but i'm assuming that your a fairly new pc user so my best advice would be to get a friend who knows a bit about pc security and get him to check your firewall settings.
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